Fusion Living Reviews

Name: Fusion Living
Address: Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire, Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire, Leicester
Rating: 4.77

4.8 Rating 1,653 Reviews

95 %

of reviewers recommend Fusion Living

4.8

Based on 1,653 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0116 201 9988

Email:

sales@fusionliving.co.uk

Location:

Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire,
Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire
Leicester
LE9 4DH

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Fusion Living 5 star review on 21st October 2025

183

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The web-site was very easy to use and the service was extremely quick and efficient.”

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Posted 10 years ago

Thank you Fiona for taking the time to write a Review for us. We really appreciate you doing this. Best wishes The Fusion Living Team

Posted 10 years ago

“Table arrived with no washers & a dented base. Delivery driver left table out on the busy road & would not carry it inside.”

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Posted 10 years ago

Hi Hannah Thank you for your Review. We are sorry to hear that the table arrived with no washers and a dented base. We will make contact directly with you to discuss getting this replaced for you and also about how the delivery took place. The driver should always obtain a signature before handing the goods over, so nothing should every be left outside. Hopefully you will also have seen in the product information that we advise that this table is delivered on a pallet and that the delivery driver will deliver to your doorstep only. This is due to insurance purposes in that the drivers are not ensured to manoeuvre goods directly into the property. We will make contact directly to discuss further with you. We hope this helps. Best wishes The Fusion Living Team

Posted 10 years ago

“It was perfect ...”

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Posted 10 years ago

Thank you very much for your Review Adile. We appreciate you taking the time to write this.

Posted 10 years ago

“Excellent customer service experience. The chair I have ordered was actually faulty on arrival but within less than 24 hours I have had a replacement chair! Super fast service, efficient, prompt, and easy to get hold of - and good quality product too. Recommended.”

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Posted 10 years ago

Thank you Ran for taking the time to write this great review for us. We really appreciate it. Best wishes The Fusion Living Team

Posted 10 years ago

“Excellent service. Great quality and price.”

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Posted 10 years ago

Thank you Michael for taking the time to write a great Review for us. Best wishes The Fusion Living Team

Posted 10 years ago

“Bought a Saarinen replica dining table for a client's apartment. Good quality and value for money. The delivery was very swift and smooth, item arrived earlier than expected and preceded by a phone call. Customer Service is excellent! I have been kept informed about my order and delivery throughout and would like to praise and thank Carley of the sales team, for the wonderful assistance!”

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Posted 10 years ago

Thank you Cristina for taking the time to write this excellent Review for us. Your feedback will certainly be shared with the team. We really appreciate you taking the time to write your Review and great to hear you are happy with everything. Best wishes The Fusion Living Team

Posted 10 years ago

“Quick, efficient service.”

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Posted 10 years ago

Thank you Edie for taking the time to write a Review for us.

Posted 10 years ago

“How customer service should be done. Can not praise enough, the great experience I have had. Carley owned the order from start to finish, she is a credit to the company. Her communication was outstanding, keeping me informed at every stage, I didn't have to call once to chase up. I hope she is recognised by Fusion. We purchased the chairs for a fashion show room and they look great. (Have recommended Fusion to so many people) One of the chairs had a fault after a week. I called Carley, in one phone call she solved the issue. Again great communication skills and problem solving. I usually can not be bothered to write reviews they take up to much time and bore me. The only reason I have bothered this time is because when someone makes so much effort it is rude for that effort not to be recognised. I usually find customer service a huge pain in the backside and that they are not there to serve the customer as the title suggests. It's so refreshing to deal with a human on the other end of the phone. One that listens and offers a solution and follows through to the end. 100% will buy again and 100% will recomend to anyone.”

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Posted 10 years ago

Thank you very much Alex for your extensive and very positive feedback. We shall certainly ensure that your review is fed back to the team. We really do appreciate you taking the time to write your review.

Posted 10 years ago

“Absolutely great service provided by Fusion Living, especially Carley who was a real pleasure to deal with. I was communicated to very effectively throughout the whole process from ordering, right through to delivery. Could not recommend these guys strongly enough. Thanks Carley.....”

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Posted 10 years ago

Thank you very much Darryl for the great review. We really appreciate you taking the time to write this. Best wishes The Fusion Living Team

Posted 10 years ago

“The chair was delivered promptly, was well-packaged and as described. We are very pleased with it!”

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Posted 10 years ago

“Carley gave excellent customer service from start to finish, answering all queries promptly and courteously. Because of supplier delays (of which I was kept fully informed) my delivery window became quite critical. She coordinated the delivery day with the courier so that I had them delivered on a specific date at my chosen address. Also very pleased with my Tulip chairs of course!”

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Posted 10 years ago

“Good products with fast delivery and very help full after sales staff.”

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Posted 10 years ago

“Was not clear on the website or email communications when the product would be delivered. However I was amazed with the speed, standard delivery was quick. Ordered on Friday after 13:00 and delivered Tuesday before 10:00. I also spoke with an agent on the phone prior to placing the order, call was not answered straight away but was called back within 5 mins.”

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Posted 10 years ago

“Received thie chairs this morning and I am delighted with them. Ideal for use with my glass kitchen table, they look good & strong for when the grandchildren come. Easy to keep clean.”

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Posted 10 years ago

“Fusion Living was a perfect experience - I phoned, I ordered and my chair was delivered exactly as promised. So Carley, thank you for your excellent service when I called. I would definitely buy from this company again.”

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Posted 10 years ago

“Excellent & friendly telephone support”

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Posted 10 years ago

“Excellent selection of products and great customer care! Love this store!”

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Posted 10 years ago

“A very eary to use website,good product and very fast free delivery. Could not be better.”

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Posted 10 years ago

“Very professional”

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Posted 10 years ago

“John at Fusion was so helpful, he took me through a series of questions after i asked him for an accurate description of the Ghost chair, i was so pleased with the service that this gentleman provided that i highly recommend Fusion and its products.”

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Posted 10 years ago

Fusion Living is rated 4.8 based on 1,653 reviews