Fusion Living Reviews

Name: Fusion Living
Address: Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire, Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire, Leicester
Rating: 4.78

4.8 Rating 1,486 Reviews

95 %

of reviewers recommend Fusion Living

4.8

Based on 1,486 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0116 201 9988

Email:

sales@fusionliving.co.uk

Location:

Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire,
Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire
Leicester
LE9 4DH

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Fusion Living 5 star review on 26th March 2024

164

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering process simple but no indication of a delivery date given with confirmation of order. Despatch notice eventually issued after chasing. Tracking link never worked with blame put on courier. Eventually got a date. It didn’t arrive. Arrived the next day despite advising we were away. Left outside in tHe rain! Had to call a neighbour to collect and store as left in full sight from the road. All recorded on ring.com On the positive whilst every assurance from Fusion did not materialise they were communicative and empathetic but lacked control or influence over their chosen courier. Onto the product: well packed so no damage despite being soaked, easy to assemble, well made and a very pleasing aesthetic look. Good finish. A shame the end to end experience has been poor otherwise I would have given a higher rating. My advice to buyers is to expect a lengthy and unpredictable delivery period. My advice to Fusion - sack your courier who either tells you lies to appear to be meeting service level agreements or never updates their ‘apparently’ broken tracking system (very convenient) or likely both. Didn’t deliver even when given a date. Appalling. I will not be ordering with Fusion again and would suggest to those that do you ensure you don’t need the goods in a hurry or at a time when you’ve stayed in to receive them.”

Helpful Report

Posted 1 year ago

“Still waiting on delivery....”

Helpful Report

Posted 1 year ago

Good afternoon Hazel, Thank you for your review. We are sorry to hear that you are still waiting on delivery. I've been made aware that the customer service team have been in touch with you to discuss this. Best wishes, Fusion Living

Posted 1 year ago

“Disappointing finish. I have purchased replacement cushions before and they have been much better made.”

Helpful Report

Posted 1 year ago

Hi Gwenneth Thank you for your review and we are sorry to hear you are not completely happy with the finish of the cushion. We will contact you directly to help resolve this for you. Best wishes Fusion Living

Posted 1 year ago

“Happy to let you know what I think when the chairs arrive.”

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Posted 2 years ago

“Disappointed that monies for my 'pre-order' have already been taken from my card, despite having to wait until 12th June for it to be dispatched. It would be a better customer service if the monies were only taken once the goods were dispatched.”

Helpful Report

Posted 2 years ago

Thank you for your Review. We’re sorry you feel that way about the service you received. Unfortunately, when pre-ordering, the payment is taken at the point of purchase in order to ensure that the stock is allocated to you, ready for when it arrives into stock. Once your chairs arrive, we will of course get them dispatched to you as quickly as we can. Please get in contact with us if there is anything further we can help you with. Best Wishes, Fusion Living

Posted 2 years ago

“good customer relations - they answer the phone.. problem is the delivery schedule delayed again... not as promised.”

Helpful Report

Posted 3 years ago

Hi Ronald Thank you for your Review and we are so sorry that your chairs didn't arrive last Friday as we expected. We can see they have now been delivered and arrived with you on Tuesday 6th April after the Easter break. Once again, please accept our apologies for this delay. Best wishes Fusion Living

Posted 3 years ago

“My fiancé placed an order for some stools and chairs for our house to use once we moved in together. We were due to get married on the 24th March 2020 but the government brought it’s COVID-19 lockdown restrictions in on the 23rd March 2020 so our wedding was not able to go ahead which in itself has obviously been quite a lot of pressure for us. Since then we have looked at the product and it's not what we were expecting in terms of quality or usability. We have gone back to Fusion Living asking if we can return and that we will want to order something in due course. However, they have refused to do this for us. We understand that they are totally within their right to not let us return as we are outside of their returns time window but it is a shame for them to not provide this flexibility at such unprecedented times. Fusion Living are the only supplier that haven't shown us consideration, decency and flexibility in what is an unprecedented situation for us all. If they were worried about about us not placing our replacement order with them then they could have offered to refund in vouchers that we could reuse with them which would have been a win win for both leaving us feeling satisfied. I'm sure many customers have had a good experience with Fusion Living but it is at times like this that shows a companies real care and interest in it's customers. Coming from a 3rd generation family business myself where from the day we started it has been drummed into us that we put the customer at the centre of everything we do I know how doing something which is of small consequence to the company but of great significance to the customer provides such long term value and customer confidence for the future. We say the first and foremost thing is that whatever has happened the main thing is to leave the customer feeling satisfied because they are your future! As I say Fusion Living are totally within their right and have provided some replacement feet for some of the items that were broken but I do find it interesting to see how companies handle these situations.”

Helpful Report

Posted 3 years ago

Hello Jared, Thank you for taking the time to write us a review. We’re really sorry to hear that you were upset by this situation, but as you have stated you were outside of our returns period. We do try to do as much as we can to keep our customers happy and satisfied. However you ordered with us in February, received your order 3rd March and the first we were contacted about your return was 6 weeks later, we do understand these are unprecedented times and due to this we extended our returns period for orders received after 3rd April, but given you had had the products 6 weeks we are unfortunately not able to accept your return. Again, we do sympathise with your situation and hope you understand our reasoning and policy’s. Best Wishes and Stay Safe, Fusion Living

Posted 3 years ago

“I bought a small kitchen table which is actually very nice. But you need to let your customers know beforehand that you won't deliver in the apartment/house but rather drop a large wooden pallet (even for a small table as was my case) outside the apartment block, on the street. If you had made that clear before I clicked the 'buy' button rather than one day before delivery I would probably have waited for the Covid19 restrictions to end, if ever.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to write a review and for your feedback. We’re sorry to hear that you weren’t satisfied with the delivery service and that it wasn’t what you were expecting. However, in our Delivery details on the website we state that our free delivery service is to the doorstep of your house or building (if it is an apartment/flat) and also within the dispatch email that we send to you when your order leaves us. We would usually be able to offer an enhanced service where your order is taken inside the property, but due to the current restrictions in place and to keep everyone safe, we are not currently able to offer this. Once again, we apologise for any inconvenience caused.

Posted 3 years ago

“Whereas the customer service from Fusion Living was good the one I received from the delivery company (DPD) was appalling. They have never attempted to deliver it to my flat and left the parcel at the estate office. I specifically stayed at home today so that I would not have to carry the delivery myself as there is not lift in my block of flats. On the day of delivery I left three messages for the driver to take the delivery to my place and not to the estate office. The estate manager said that they called me and I told them to leave it at the estate office which is a lie. I have never received a phone call or even a voice message from them. One of the boxes was damaged (two big holes) as well.”

Helpful Report

Posted 4 years ago

Hi Agnieszka, We're really sorry to hear that your experience with our courier did not meet the usual high standard. Our customer service team is now dealing with this issue and have contacted you via email. Best Wishes, Fusion Living

Posted 4 years ago

“My chair arrived with no instructions for assembly and a critical piece missing so could not be assembled at all. Then had to wait a week to receive new part”

Helpful Report

Posted 6 years ago

Hi Tara Thank you for your Review and once again we are very sorry for the missing part and that there were no assembly instructions included. Following your call on Thursday afternoon we have it firmly noted down to dispatch the missing part asap once we are open again after Easter. Unfortunately when you called on Thursday the day's dispatch had already taken place and there is no DPD delivery service until Tuesday 3rd April. We will be sure to dispatch the missing part on Tuesday for you and the assembly instructions have been emailed to you. We apologise for any inconvenience this may have caused. Best wishes Fusion Living

Posted 6 years ago

“impossible to review as item not delivered”

Helpful Report

Posted 6 years ago

Hi Martin Thank you for your Review and apologies for any confusion caused. We send an email to review Customer Service, if you have been in contact on the phone or email, to review the service you received and then another Review email once the product has been delivered. Thank you for your order. Your item has a lead time of up to 2 weeks and we will be in touch again soon to book in the delivery with you. In the meantime, if you have any queries, just let us know and we'll be happy to help. Best wishes Fusion Living

Posted 6 years ago

“Still in waits on delivery date”

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Posted 6 years ago

Hi Matthew Thank you for your order. Just to keep you updated, your order is scheduled to be dispatched tomorrow for delivery on Wednesday. We will be in touch again soon. Best wishes Fusion Living

Posted 6 years ago

“I haven't received the item I ordered and neither have i been given information of whether my item has been dispatched/ when I'm likely to receive it so at the moment I am very much unable to judge your service. Being kept in the loop re when items will be delivered is something I and I'm sure other customers would appreciate.”

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Posted 6 years ago

“I can't rate this as I have not recieved my product or heard when it will be despactched. I have emailed customer services and waiting to hear back.”

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Posted 8 years ago

Dear Priscilla Thank you for your Review. We are sorry for any confusion caused with this Review request email which relates to the customer service you may have experienced as opposed to a Review of the actual product. You will receive a Review email for your table once you have received it. In the meantime we are glad we have spoken to arrange and agree delivery of your table for Friday 14th August. All best wishes Fusion Living

Posted 8 years ago

Fusion Living is rated 4.8 based on 1,486 reviews