Fusion Living Reviews

Name: Fusion Living
Address: Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire, Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire, Leicester
Rating: 4.77

4.8 Rating 1,595 Reviews

95 %

of reviewers recommend Fusion Living

4.8

Based on 1,595 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0116 201 9988

Email:

sales@fusionliving.co.uk

Location:

Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire,
Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire
Leicester
LE9 4DH

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Fusion Living 5 star review on 6th May 2025

180

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mon colis est retourné à l expéditeur par Chronopost. Aucune nouvelle ni remboursement depuis une semaine: ????”

Helpful Report

Posted 2 weeks ago

Bonjour Philippe Merci pour votre avis et nous sommes sincèrement désolés. Notre service client a contacté Chronopost et, effectivement, une erreur s'est produite. Veuillez nous excuser. Nous préparons à nouveau votre commande et l'expédierons aujourd'hui. Michelle, notre responsable du service client et des ventes, vous contactera directement. Cordialement Lois Good afternoon Philippe Thank you for your review and we are very sorry about this. Our customer service team have spoken to Chronopost and yes indeed there has been an error here. Please accept our sincere apologies. We are preparing your order again and will be dispatching it today. Michelle, our Customer Service & Sales Manager will be in touch with you directly. Best wishes Lois

Posted 2 weeks ago

“Not even received my item!”

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Posted 4 months ago

“I have yet to receive the item and have had no confirmation from the courier that the item has even been received by the Sender, despite having had an email a week ago from Fusion saying the item has been dispatched.”

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Posted 6 months ago

Hi Kirsteen Thank you for your feedback and we are sorry that it has resulted in a 1 star review especially given that you are a returning customer. We are hugely sorry for the delay with your delivery. We can see that you have now been refunded as requested and we are sorry to loose your custom. We do hope that we could welcome you back again in the future. Best wishes Fusion Living

Posted 6 months ago

“Too long to receive parcel (more than 2 months). Not very good quality product”

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Posted 6 months ago

Hi there, Thank you for sharing your feedback with us. We sincerely apologize for the long wait for your parcel and understand how disappointing it can be to receive a product that doesn't meet your expectations. We are constantly striving to improve our services and your comments will help us in that process. If you have any further concerns regarding the product, please don’t hesitate to reach out to our customer service team on 0116 201 9988 who would be more than happy to assist you. Best wishes, Fusion Living

Posted 6 months ago

“Apparently in transit but not received 🙄”

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Posted 6 months ago

“Bought chairs from the outlet section. When they arrived they were a different colour and lots of damage. But I was told I couldn’t return them so not very happy!”

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Posted 11 months ago

Hi Ange Thank you for your review and we are sorry that it wasn't such a good experience for you. We have looked into your order and we can see that the chairs were the Outlet chairs and we do explain clearly on our website that the chairs (plastic seats) could sometimes have slight colour variances and that there may be some slight marks. We still check all of our Outlet products before they are dispatch and anything that is particularly poor, we do not dispatch to our customers because we ask ourselves whether we would be happy with it, even though it is hugely reduced in price. In addition, the Outlet products are stated as being non-returnable. Once again we are very sorry but we hope you understand. Best wishes Fusion Living

Posted 9 months ago

“After placing my order months ago the chair was delayed twice! It was supposed to arrive within a month and it’s been 3. An average chair has arrived but I wish I had just gone to Ikea”

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Posted 1 year ago

Hi Francesca, We apologise for the delay in receiving your chair and any inconvenience it may have caused. We understand your frustration, and we sincerely apologise for not meeting your expectations. There were unforeseen delays with the shipping of our products to us, but we communicated these issues clearly via email to keep you updated throughout the process. Your feedback is valuable to us, and we will use it to improve our services to ensure a smoother experience for the future. We appreciate your patience and understanding. Best Wishes Fusion Living

Posted 1 year ago

“Bonjour, je n’ai pas encore reçu les chaises. Le délai de livraison était fixé à hier le 25.3 mais rien n’a été livré. Un nouveau délai est fixé à demain le 27.3”

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Posted 1 year ago

Salut Viviane Merci pour votre avis et nous sommes vraiment désolés que vous nous ayez laissé une étoile. J'ai examiné votre commande et constate que nous l'avons reçue le 18 mars et expédiée à temps le 19 mars. Nous nous attendons généralement à ce que la livraison en Suisse prenne environ 5 jours et notre coursier DPD a tenté de vous livrer le 22 mars, mais il n'y avait personne pour signer pour le colis, ce qui signifie que la date de livraison a été repoussée et ils ont réessayé le 25 mars sans succès. Nous pouvons constater qu'ils vous ont livré une livraison réussie le 26 mars, ce dont nous sommes très heureux. Nous nous excusons pour le léger retard et apprécions votre patience pendant que nous effectuons une livraison réussie. Nous espérons vous accueillir à nouveau dans le futur. Meilleurs vœux Beth Hi Viviane Thank you for your review and we are very sorry that you have left a 1 star for us. I have looked into your order and I can see that we received your order on 18th March and we shipped it on time on 19th March. We would usually expect the delivery to Switzerland to be around 5 days and our courier DPD attempted to deliver to you on 22nd March but there wasn’t anyone present to sign for the parcel and so it meant the date for delivery moved on and they tried again on 25th March without success. We can see they made a successful delivery to you on 26th March, which we are very pleased about. We got there in the end 😊 We are sorry that there was a slight delay and thank you for your patience whilst we made a successful delivery. We hope to welcome you back again in the future. Best wishes Beth

Posted 1 year ago

“The table I ordered, before Christmas was damaged. I didn’t report this until after the holiday period and Fusion living refused to accept a return because I didn’t report it within 2 days of delivery and didn’t offer any compensation. Please avoid this fraudulent company at all cost.”

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Posted 1 year ago

Good afternoon Thank you for your review and we are sorry that you have left a 1 start review and are unhappy with your experience with us. We have looked into your order and we can see your table was delivered to you on 20th December and as per our Terms and Conditions we do ask that all faults and damages are reported to us within 2 days of receiving your order. We do apply some flexibility to this and where possible, we extend this by a couple of days. However, unfortunately, we were only made aware of the issue on Friday 29th December which was 9 days after you received your table. Unfortunately, we are very sorry but, on this occasion, as explained in our email, we are unable to offer a replacement table top free of charge. We would also like to reassure you that we are definitely not a fraudulent company. We have been in business since 2011 and we work extremely hard to provide excellent products and exceptional customer service - it is at the heart of everything we do. However, we do appreciate that it some instances, it may not match up to expectations particularly when we are having to align our decisions with our business terms and conditions. Best wishes Fusion Living

Posted 1 year ago

“Lovely chairs. 1st one assembled easily. Unfortunately problem with 2nd one. Screw would not screw into hole in metal of the central base. On checking I found the thread hadn't been drilled out in one of the six holes. I'm too unwell- an older widow living alone waiting heart surgery- to return post it.”

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Posted 1 year ago

Good morning Thank you for your review and we are sorry to hear one of the bases had a problem with the screw thread. We can certainly help resolve this for you and will be in touch directly. Best wishes Fusion Living.

Posted 1 year ago

“J'attends toujours mes chaises ! Pouvez-vous m donner des nouvelles svp ?”

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Posted 1 year ago

Bonne soirée Merci pour votre message. Nous vous enverrons directement un e-mail avec les détails de votre livraison. Meilleurs vœux Fusion Living Good evening Thank you for your message. We will email you directly with details of your delivery. Best wishes Fusion Living

Posted 1 year ago

“Sadly, like so many online retailers, Fusion Living took my order and payment for an ‘in stock’ item and then took two days to tell me it was actually out of stock and unavailable until late November. The person that dealt with me was personable and apologetic enough, but it’s simply not good enough for any business to take an order (and payment) for something which is not actually available when they say it is. Maybe I’m just unlucky, but this is the third time this has happened to me in a week with smaller scale, online vendors. Maybe they ought to just leave it to Amazon or maybe we ought to go back to the days of places with actual merchandise on display and a stockroom round the back. I think they were called ‘shops’…”

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Posted 1 year ago

Hi John Thank you for taking the time to write a detailed review and feedback. As you know we are extremely sorry that we were out of stock of the bar stools you ordered with us. We completely hold our hands up and accept that we made an error. We work very hard to keep our stock up to date and we are sorry that on this occasion we fell short. We understand this is not the experience you expect or want. We hope that you can agree that we go in touch immediately about the error and refunded you straightaway at your request. Once again we do apologise and hope that we could welcome you back again in the future. Best wishes Fusion Living

Posted 1 year ago

“I still have not received the chairs.”

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Posted 2 years ago

Good morning Nina Thank you for your review. We shipped your chairs to Germany on 28th April and so they will be arriving with you soon. Our customer service team will contact you directly via email to further advise. We hope that helps. Best wishes Fusion Living

Posted 2 years ago

“I ordered two chairs and one of them was faulty, so when I told the company they said they would send a new one. So I threw the old one away because it was absolutely unusable and a faded colour with a yellow tinge to it. They then said they wanted it back and when I told them to take the other one back, they said they would charge me for collection. Disgusting behaviour! I’m not happy with this company! Avoid!!”

Helpful Report

Posted 2 years ago

Good afternoon Thank you for your review and we are sorry that you have left us a 1-star review. We have looked into the details of your order and as you know, when you reported that one seat had a yellow discolouration to it, we immediately responded to confirm that we would replace it. We were working back and forth on email with you to establish the details and when we asked if we could book to collect the faulty seat so that we could examine it, you explained that you had disposed of it that morning. We explained that we did need to collect the faulty item back before we issue the replacement as this is standard practice and would generally be the case for any retailer. We are more than happy to help resolve this for you but we would need to collect the faulty seat first. With regards to you asking to return the other chair, this is no problem at all, but as there is nothing wrong with it, we had explained that there would be an £18 return fee which would be deducted from your refund for that 1 chair. Indeed if you still had the full faulty chair and wanted to return both chairs then this would be a free return as you are returning the whole order from the point of view of the one chair is making it a "faulty" order so to speak. We place customer service at the centre of everything we do and we always help resolve any customer queries as quickly, efficiently and fairly as possible. However, where appropriate we do have to stick to our business terms of in this instance because you have disposed on the seat without giving us the opportunity to collect it, this has limited the options available to us, in terms of how we solve and help you. We are still more than happy to collect the one chair from you, if you would like us to, but the return fee would apply. Best wishes Fusion Living

Posted 2 years ago

“I have not received my order yet”

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Posted 2 years ago

Good Afternoon Valeria, We are very sorry to hear you haven't received your order. I know our customer services team have been in contact with you in regards to this. Kind Regards Fusion Living

Posted 2 years ago

“The material around the table has started to peel off and it arrived very slightly damaged.”

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Posted 2 years ago

Good afternoon Donna, Thank you for taking the time to leave us a review. We're really sorry to hear you have a problem with your table. A member of the team will get in touch with you regarding this. Best wishes, Fusion Living

Posted 2 years ago

“Terrible. they still haven't arrived. Every day the courier company says they will deliver and then do not. Find someone new, please, Rozi Wightman @ roziwim22@googlemail.com”

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Posted 2 years ago

Good morning, We're really sorry your item hasn't arrived yet and that you are unhappy with our service. We are consistently chasing your order for you and have looked into alternative couriers but due to the current post strikes, they are all in a similar position. DPD is usually excellent with delivery and are a trusted courier of ours. Things have started to move along from this morning so the delivery process should start speeding up for you now. We will of course keep monitoring this for you and will keep you updated. We understand a member of the customer service team has also spoken to you over the phone in more detail. Speak again soon. Best wishes Fusion Living

Posted 2 years ago

“I placed an order on the 4th October and still patiently await delivery. It was crazy ncerning at the outset that there was no anticipated or expected delivery date when getting confirmation that funds had been received! Despite multiple chasers and polite replies telling me it has been despatched from their premises the couriers tracking system shows that they are still awaiting to receive the goods from the seller. Of course, I’m reliably informed by Fusion that their courier has ‘system’ problems and that they have indeed got it! It’s quite amazing how many delivery companies seem to have system problems? However, my contract is not with the courier it is with Fusion and to date despite platitudes their contract responsibilities remain incomplete. I cannot comment on the goods but will happily do so once/if I get them. It’s fast approaching a request for a refund or remedial action through the payment card company.”

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Posted 2 years ago

Dear David Thank you for taking the time to write your review in detail for us. We are completely aware of this specific situation and we appreciate the feedback which is shared with our team and very much taken on board. This was an unfortunate situation where we had definitely dispatched your order and there was a genuine delay and hold up with our courier. This is not something we usually experience and so we are very sorry this happened with your order. In these instances, we do everything possible to keep you updated and chase it for delivery, which the team very much did for you. Understandably sometimes this just isn't quite enough and can become very frustrating especially when you have already paid. We are so pleased you now have your table and thank you for sticking with us whilst we resolved it for you. Best wishes Fusion Living

Posted 2 years ago

“So sorry the furnitur is Not still arrive. Please give me your Feedback when can I imagine to get it. thanks a lot☀️”

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Posted 3 years ago

Good Morning, Thank you for taking the time to write us this review, Gabriela. Our customer service team have received your email, thank you for that, and we will be in touch with you directly to discuss this. I hope this helps! Best wishes, Fusion Living

Posted 3 years ago

“Haven't even received my order so no point in doing a positive review.”

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Posted 3 years ago

Hi Stephen, I have looked into this for you and can see that you have requested for delivery on the 9th of December, so you will receive your package this Thursday as per your request. I hope this helps and don't hesitate to get in touch if you have any further questions! Best wishes, Fusion Living

Posted 3 years ago

Fusion Living is rated 4.8 based on 1,595 reviews