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Fusion Living Reviews

4.8 Rating 1,486 Reviews

95 %

of reviewers recommend Fusion Living

Company Reviews

Product Reviews

4.8

Based on 1,486 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0116 201 9988

Email:

sales@fusionliving.co.uk

Location:

Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire,
Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire
Leicester
LE9 4DH

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Fusion Living 5 star review on 26th March 2024

Fusion Living 5 star review on 7th March 2024

Fusion Living 5 star review on 14th February 2024

Fusion Living 5 star review on 6th December 2023

Fusion Living 5 star review on 2nd December 2023

Fusion Living 5 star review on 21st November 2023

Fusion Living 5 star review on 21st November 2023

164

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bonjour, je n’ai pas encore reçu les chaises. Le délai de livraison était fixé à hier le 25.3 mais rien n’a été livré. Un nouveau délai est fixé à demain le 27.3”

Posted 1 month ago

Salut Viviane Merci pour votre avis et nous sommes vraiment désolés que vous nous ayez laissé une étoile. J'ai examiné votre commande et constate que nous l'avons reçue le 18 mars et expédiée à temps le 19 mars. Nous nous attendons généralement à ce que la livraison en Suisse prenne environ 5 jours et notre coursier DPD a tenté de vous livrer le 22 mars, mais il n'y avait personne pour signer pour le colis, ce qui signifie que la date de livraison a été repoussée et ils ont réessayé le 25 mars sans succès. Nous pouvons constater qu'ils vous ont livré une livraison réussie le 26 mars, ce dont nous sommes très heureux. Nous nous excusons pour le léger retard et apprécions votre patience pendant que nous effectuons une livraison réussie. Nous espérons vous accueillir à nouveau dans le futur. Meilleurs vœux Beth Hi Viviane Thank you for your review and we are very sorry that you have left a 1 star for us. I have looked into your order and I can see that we received your order on 18th March and we shipped it on time on 19th March. We would usually expect the delivery to Switzerland to be around 5 days and our courier DPD attempted to deliver to you on 22nd March but there wasn’t anyone present to sign for the parcel and so it meant the date for delivery moved on and they tried again on 25th March without success. We can see they made a successful delivery to you on 26th March, which we are very pleased about. We got there in the end 😊 We are sorry that there was a slight delay and thank you for your patience whilst we made a successful delivery. We hope to welcome you back again in the future. Best wishes Beth

Posted 4 weeks ago

“The table I ordered, before Christmas was damaged. I didn’t report this until after the holiday period and Fusion living refused to accept a return because I didn’t report it within 2 days of delivery and didn’t offer any compensation. Please avoid this fraudulent company at all cost.”

Posted 3 months ago

Good afternoon Thank you for your review and we are sorry that you have left a 1 start review and are unhappy with your experience with us. We have looked into your order and we can see your table was delivered to you on 20th December and as per our Terms and Conditions we do ask that all faults and damages are reported to us within 2 days of receiving your order. We do apply some flexibility to this and where possible, we extend this by a couple of days. However, unfortunately, we were only made aware of the issue on Friday 29th December which was 9 days after you received your table. Unfortunately, we are very sorry but, on this occasion, as explained in our email, we are unable to offer a replacement table top free of charge. We would also like to reassure you that we are definitely not a fraudulent company. We have been in business since 2011 and we work extremely hard to provide excellent products and exceptional customer service - it is at the heart of everything we do. However, we do appreciate that it some instances, it may not match up to expectations particularly when we are having to align our decisions with our business terms and conditions. Best wishes Fusion Living

Posted 3 months ago

“Lovely chairs. 1st one assembled easily. Unfortunately problem with 2nd one. Screw would not screw into hole in metal of the central base. On checking I found the thread hadn't been drilled out in one of the six holes. I'm too unwell- an older widow living alone waiting heart surgery- to return post it.”

Posted 5 months ago

Good morning Thank you for your review and we are sorry to hear one of the bases had a problem with the screw thread. We can certainly help resolve this for you and will be in touch directly. Best wishes Fusion Living.

Posted 5 months ago

“J'attends toujours mes chaises ! Pouvez-vous m donner des nouvelles svp ?”

Posted 5 months ago

Bonne soirée Merci pour votre message. Nous vous enverrons directement un e-mail avec les détails de votre livraison. Meilleurs vœux Fusion Living Good evening Thank you for your message. We will email you directly with details of your delivery. Best wishes Fusion Living

Posted 5 months ago

“Sadly, like so many online retailers, Fusion Living took my order and payment for an ‘in stock’ item and then took two days to tell me it was actually out of stock and unavailable until late November. The person that dealt with me was personable and apologetic enough, but it’s simply not good enough for any business to take an order (and payment) for something which is not actually available when they say it is. Maybe I’m just unlucky, but this is the third time this has happened to me in a week with smaller scale, online vendors. Maybe they ought to just leave it to Amazon or maybe we ought to go back to the days of places with actual merchandise on display and a stockroom round the back. I think they were called ‘shops’…”

Posted 6 months ago

Hi John Thank you for taking the time to write a detailed review and feedback. As you know we are extremely sorry that we were out of stock of the bar stools you ordered with us. We completely hold our hands up and accept that we made an error. We work very hard to keep our stock up to date and we are sorry that on this occasion we fell short. We understand this is not the experience you expect or want. We hope that you can agree that we go in touch immediately about the error and refunded you straightaway at your request. Once again we do apologise and hope that we could welcome you back again in the future. Best wishes Fusion Living

Posted 6 months ago

“I still have not received the chairs.”

Posted 11 months ago

Good morning Nina Thank you for your review. We shipped your chairs to Germany on 28th April and so they will be arriving with you soon. Our customer service team will contact you directly via email to further advise. We hope that helps. Best wishes Fusion Living

Posted 11 months ago

“I ordered two chairs and one of them was faulty, so when I told the company they said they would send a new one. So I threw the old one away because it was absolutely unusable and a faded colour with a yellow tinge to it. They then said they wanted it back and when I told them to take the other one back, they said they would charge me for collection. Disgusting behaviour! I’m not happy with this company! Avoid!!”

Posted 11 months ago

Good afternoon Thank you for your review and we are sorry that you have left us a 1-star review. We have looked into the details of your order and as you know, when you reported that one seat had a yellow discolouration to it, we immediately responded to confirm that we would replace it. We were working back and forth on email with you to establish the details and when we asked if we could book to collect the faulty seat so that we could examine it, you explained that you had disposed of it that morning. We explained that we did need to collect the faulty item back before we issue the replacement as this is standard practice and would generally be the case for any retailer. We are more than happy to help resolve this for you but we would need to collect the faulty seat first. With regards to you asking to return the other chair, this is no problem at all, but as there is nothing wrong with it, we had explained that there would be an £18 return fee which would be deducted from your refund for that 1 chair. Indeed if you still had the full faulty chair and wanted to return both chairs then this would be a free return as you are returning the whole order from the point of view of the one chair is making it a "faulty" order so to speak. We place customer service at the centre of everything we do and we always help resolve any customer queries as quickly, efficiently and fairly as possible. However, where appropriate we do have to stick to our business terms of in this instance because you have disposed on the seat without giving us the opportunity to collect it, this has limited the options available to us, in terms of how we solve and help you. We are still more than happy to collect the one chair from you, if you would like us to, but the return fee would apply. Best wishes Fusion Living

Posted 11 months ago

“I have not received my order yet”

Posted 1 year ago

Good Afternoon Valeria, We are very sorry to hear you haven't received your order. I know our customer services team have been in contact with you in regards to this. Kind Regards Fusion Living

Posted 11 months ago

“The material around the table has started to peel off and it arrived very slightly damaged.”

Posted 1 year ago

Good afternoon Donna, Thank you for taking the time to leave us a review. We're really sorry to hear you have a problem with your table. A member of the team will get in touch with you regarding this. Best wishes, Fusion Living

Posted 1 year ago

“Terrible. they still haven't arrived. Every day the courier company says they will deliver and then do not. Find someone new, please, Rozi Wightman @ roziwim22@googlemail.com”

Posted 1 year ago

Good morning, We're really sorry your item hasn't arrived yet and that you are unhappy with our service. We are consistently chasing your order for you and have looked into alternative couriers but due to the current post strikes, they are all in a similar position. DPD is usually excellent with delivery and are a trusted courier of ours. Things have started to move along from this morning so the delivery process should start speeding up for you now. We will of course keep monitoring this for you and will keep you updated. We understand a member of the customer service team has also spoken to you over the phone in more detail. Speak again soon. Best wishes Fusion Living

Posted 1 year ago

“I placed an order on the 4th October and still patiently await delivery. It was crazy ncerning at the outset that there was no anticipated or expected delivery date when getting confirmation that funds had been received! Despite multiple chasers and polite replies telling me it has been despatched from their premises the couriers tracking system shows that they are still awaiting to receive the goods from the seller. Of course, I’m reliably informed by Fusion that their courier has ‘system’ problems and that they have indeed got it! It’s quite amazing how many delivery companies seem to have system problems? However, my contract is not with the courier it is with Fusion and to date despite platitudes their contract responsibilities remain incomplete. I cannot comment on the goods but will happily do so once/if I get them. It’s fast approaching a request for a refund or remedial action through the payment card company.”

Posted 1 year ago

Dear David Thank you for taking the time to write your review in detail for us. We are completely aware of this specific situation and we appreciate the feedback which is shared with our team and very much taken on board. This was an unfortunate situation where we had definitely dispatched your order and there was a genuine delay and hold up with our courier. This is not something we usually experience and so we are very sorry this happened with your order. In these instances, we do everything possible to keep you updated and chase it for delivery, which the team very much did for you. Understandably sometimes this just isn't quite enough and can become very frustrating especially when you have already paid. We are so pleased you now have your table and thank you for sticking with us whilst we resolved it for you. Best wishes Fusion Living

Posted 1 year ago

“So sorry the furnitur is Not still arrive. Please give me your Feedback when can I imagine to get it. thanks a lot☀️”

Posted 2 years ago

Good Morning, Thank you for taking the time to write us this review, Gabriela. Our customer service team have received your email, thank you for that, and we will be in touch with you directly to discuss this. I hope this helps! Best wishes, Fusion Living

Posted 2 years ago

“Haven't even received my order so no point in doing a positive review.”

Posted 2 years ago

Hi Stephen, I have looked into this for you and can see that you have requested for delivery on the 9th of December, so you will receive your package this Thursday as per your request. I hope this helps and don't hesitate to get in touch if you have any further questions! Best wishes, Fusion Living

Posted 2 years ago

“Sorry to say that quality is poor. I appreciate that you get what you pay for but the staples on the back of the cushion were often not in and if they were in they were not in properly.”

Posted 2 years ago

Hi Paul, Thank you for your review and we are so sorry to hear that the staples on your cushions were not secured properly. Could you please email some images across to sales@fusionliving.co.uk and we will certainly look into this? We look forward to hearing from you. Best wishes, Fusion Living

Posted 2 years ago

“When received stool was snapped one leg was all cracked and one was broken Tried messaging them to let them know but no reply Avoid company as spent £55 and no product to show for it”

Posted 2 years ago

Thank you for your review and we are sorry to hear about the damages. All of our products are checked and individually packaged before dispatch. Therefore, we would like to reassure you that we didn't dispatch it with the cracks etc present, but this potentially could have happened in transit. If that is the case we are sorry about that. We have looked further into your order and can see that we dispatched it on 17th August and the DPD tracking shows that it was delivered and signed for by you on 18th August and not 27th August. We do ask that any initial faults are reported to us within 2 days of receiving your order so that we can investigate and remedy this as quickly as possible for you. Therefore, unfortunately, at this late stage, because you had the stool for 10 days, we were unable to replace this free of charge for you. We are sorry about that. Best wishes, Fusion Living

Posted 2 years ago

“Arrived damaged. Sent pic. Pic not good enough for them. Requesting more pics after I’ve boxed to return. Won’t send return info after a few emails I give up! I wouldn’t advise buying from this company.”

Posted 2 years ago

Hi Gillian, I am sorry to see that you have left us a 1 star review. We are more than happy to get this return processed for you. But as requested if you could please send us a clear photo of the crack, so we can see the damage. Once received we can get this processed straight away for you. We look forward to hearing from you. Best wishes, Fusion Living

Posted 2 years ago

“I have not received the tables yet. They were sent to a Pick Up location, a shop in my area, and the shop sent them back to the seller. The seller was very swift in sending them. I have not received the tables yet and would like to speak to the seller again before they are sent to me. The seller was very polite on the phone about the problem.”

Posted 2 years ago

Thank you for your review, Joan. We are really sorry that there was an issue with the delivery, however, we understand this has now been dealt with by our customer service team. Once again, please accept our apologies and we really hope we can welcome you back in the future. Best Wishes, Fusion Living

Posted 2 years ago

“I haven't received it yet !”

Posted 3 years ago

Hi David Thanks for your Review. Your table is in stock and we were just waiting for your chairs to arrive into stock. Hopefully you will have noticed this was on pre-order for 28th April when you placed your order. We will be in touch again in the next few days to organise your delivery. We hope that helps. Best wishes Fusion Living

Posted 2 years ago

“Great item, terrible customer service item was 3 weeks late, had to call to see where item was, every time was promised the next week then when didn’t arrive I had to call them, this happened 3 times, didn’t contact me at any point to inform me of what was happening!”

Posted 3 years ago

Hello Chantelle, We're sorry you feel this way about your experience with us. When you placed your order on February 6th this product was on pre-order for February 20th which would have been stated on the website and your order confirmation. There was a slight delay in the shipment of stock to us however you were advised of this via email. We looked further into this and can see that the email address provided to us on your order is missing the '.' in .co.uk, this may be the issue for you feeling there was a lack of communication on our part. We were unaware of this issue as we didn't have any bounce backs from the incorrect email address. This isn't our usual standard of service and we hope you can appreciate that this was a miscommunication. Best Wishes, Fusion Living

Posted 3 years ago

“Very disappointed paid for my item 22 January today 4 February and have not received item and no contact from company. Will be taken it further for a refund”

Posted 3 years ago

Hello Bridget, Thank you for your review. A member of the customer service team will be in touch today. Best Wishes, Fusion Living

Posted 3 years ago

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Fusion Living is rated 4.8 based on 1,486 reviews