Fusion Living Reviews

Name: Fusion Living
Address: Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire, Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire, Leicester
Rating: 4.78

4.8 Rating 1,486 Reviews

95 %

of reviewers recommend Fusion Living

4.8

Based on 1,486 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0116 201 9988

Email:

sales@fusionliving.co.uk

Location:

Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire,
Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire
Leicester
LE9 4DH

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Fusion Living 5 star review on 26th March 2024

164

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Delivered in 2 days. No instructions but easy to build. Delighted with product.”

Fusion Living 4 star review on 27th July 2019

Helpful Report

Posted 4 years ago

Thank you David for your great review and for the photograph - the chairs looks great! Thank you for shopping with us. Best wishes Fusion Living

Posted 4 years ago

“The chairs I ordered didn't arrive when specified, but that was an error with the courier DPD, not Fusion Living and was rectified by Fusion politely and swifty. The chairs came with no instructions and fixings were missing, but again Fusion Living customer services dealt with that swiftly and were very apologetic. I received the missing fixings the following day and the assembly instructions were emailed to me immediately - although they didn't match the chair accurately, so weren't much help? The images of the chairs on the website do not entirely match the chairs received, which is a little misleading. The legs of both chairs are mismanufactured or damaged, but as it does not affect the function of the chairs and the damage is hidden underneath the seat, I'd rather keep them and make do rather than return them. Overall I am satisfied, but not thrilled, Fusion Living's Customer Service is 5*, but sadly the product is 3*, so I have given a 4* average.”

Helpful Report

Posted 4 years ago

Good afternoon Thank you for your detailed Review. We have taken all the points on board and fed this back to the team. We are sorry that there were a few issues with the delivery and then the missing fixings and glad we could resolve this for you quickly. We very much appreciate your 5* review for our customer service as we take this very seriously and want to ensure our customers are looked after at all time. With regards to the product and the 3* review we are very sorry that this hasn't come up to the standard you expected and we will ensure a member of the team calls you on Monday to have a chat through this and to see if there is anything we can do to rectify it for you. Have a lovely weekend. All best wishes Fusion Living

Posted 4 years ago

“Excellent customer service, they promptly responded to all the queries i had prior to purchase and throughout the buying process. Lovely chairs, excellent value for money.”

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Posted 4 years ago

Thank you very much for your great Review. We are so pleased you love your chairs. Thanks for shopping with us. Best wishes Fusion Living

Posted 4 years ago

“Happy , fast delivery lovely chairs”

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Posted 4 years ago

Excellent, thank you for your review, we are glad you like your chairs. Best wishes Fusion Living

Posted 4 years ago

“Order arrived as expected but without assembly instructions. They were emailed through when reported . There was not enough screws and 2 lots were posted out . Received them after a couple of days chair now up.”

Helpful Report

Posted 4 years ago

Hi Lynn Thank you for your review and feedback. We are very sorry there were a couple of little problems when you received your chairs but hopefully all resolved very quickly for you and good to hear your chair is now set up. Thank you for shopping with us. Best wishes Fusion Living

Posted 4 years ago

“Delivery was excellent design and orange chairs look good except for two very small black spots on one of the chair backs.”

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Posted 4 years ago

Hi Malcolm Thank you for taking the time to write a good Review for us. We are glad that we've been able to resolve the issue with the black dots on the chair for you. Your new seat will be delivered tomorrow. Best wishes Fusion Living

Posted 4 years ago

“Quality furniture at reasonable prices”

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Posted 5 years ago

Thank you for taking the time to write a great Review for us. It is appreciated! Best wishes Fusion Living

Posted 4 years ago

“Quick fast service. Item as described.”

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Posted 5 years ago

Thanks for taking the time to write a great Review for us! Best wishes Fusion Living

Posted 4 years ago

“Item arrived in good time and was well packaged.”

Fusion Living 4 star review on 15th April 2019

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Posted 5 years ago

Thank you for writing a great Review for us and also thank you for the photograph! The clock looks lovely. Best wishes Fusion Living

Posted 4 years ago

“great product, value and delivery”

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Posted 5 years ago

Thank you Greg for taking the time to write a great Review for us. Best wishes Fusion Living

Posted 4 years ago

“Easy purchase; 4 star only because of having to wait for the product to return to stock!”

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Posted 5 years ago

Thank you very much for taking the time to write a great Review for us. Sorry you had to wait a little while for the new stock to arrive, it is one of our most popular chairs :) Glad you have now received it. Best wishes Fusion Living

Posted 4 years ago

“The chairs I ordered were on pre-order so I had to wait a few weeks for them. As soon as they were in stock the chairs were dispatched.”

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Posted 5 years ago

Thank you for writing a great Review for us and happy to hear you have now received your chairs. Thanks for shopping with us! Best wishes Fusion Living

Posted 5 years ago

“I had a very good experience when I called Fusion to check the status of my order. Helpful operator explained everything clearly and was very obliging,”

Fusion Living 4 star review on 15th December 2018

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Posted 5 years ago

Thank you for taking the time to write a great Review for us. Best wishes Fusion Living

Posted 5 years ago

“Ordered six chairs one of which was damaged. Made a call & it was sorted with replacement parts by return. Would have been 5 stars apart from this.”

Helpful Report

Posted 5 years ago

“Product was as described and delivery was very prompt. I would however, have appreciated an email telling me the item had been dispatched; it was sheer chance that I was home when DPD made the unexpected delivery!”

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Posted 5 years ago

“I haven't received order yet. I think it would to be good to give customers an idea of how long delivery would take”

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Posted 5 years ago

“Very easy ordering and delivery process and the chairs purchased look good! A delivery time slot given on the morning of the delivery day and was on time. Only slight confusion was the that the delivery firm's paperwork initally showed online as 'delivery as requested between 6am & 11pm' which I think refered to delivery to the depot not the customer.”

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Posted 5 years ago

“Web site good and easy to use. Awaiting delivery”

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Posted 5 years ago

“The person I spoke to on the phone was very friendly and helpful and delivery was quick. The negative was that the dining chairs we bought came with no assembly instructions which made it tricky trying to put them together.”

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Posted 6 years ago

“Excellent service :)”

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Posted 6 years ago

Thank you for your Review, we really appreciate it.

Posted 6 years ago

Fusion Living is rated 4.8 based on 1,486 reviews