Fusion Living Reviews

Name: Fusion Living
Address: Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire, Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire, Leicester
Rating: 4.77

4.8 Rating 1,651 Reviews

95 %

of reviewers recommend Fusion Living

4.8

Based on 1,651 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0116 201 9988

Email:

sales@fusionliving.co.uk

Location:

Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire,
Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire
Leicester
LE9 4DH

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Fusion Living 5 star review on 21st October 2025

183

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Der Service und der Mailaustausch mit Michelle war ausgezeichnet!!”

Helpful Report

Posted 2 years ago

Vielen Dank für Ihre 5-Sterne-Bewertung von Fusion Living! Wir freuen uns, dass Ihnen unser Service und der E-Mail-Austausch so gut gefallen haben! Mit freundlichen Grüße Michelle Thank you for your 5-star review of Fusion Living! We are pleased that you enjoyed our service and email exchange so much! With kind regards Michelle

Posted 2 years ago

“There were issues with the delivery of my order of chairs but Michelle from Customer Services was extremely efficient and sorted the issue speedily and satisfactorily. I would use Fusion Living again - there is always immediate assistance at the end of the phone (unlike many other online companies). Chairs are fab too!”

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Posted 2 years ago

Thank you so much for the 5 star rating of Fusion Living! We pride ourselves on our efficient and speedy service and we are so glad that you had a positive experience with us. We appreciate your kind words and hope that you continue to shop with us! Best Wishes Michelle

Posted 2 years ago

“We have shopped with Fusion Living on several occasions and we have always been very happy with the products, customer service and speed of delivery. We’ll be back again!”

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Posted 2 years ago

Thank you so much for giving us a 5 star rating. We are so pleased that you have had such a positive experience, shopping with Fusion Living. It's always great to know that our products, customer service, and speed of delivery meet our customers' expectations and we hope to continue to do that with you as well. We look forward to your future visits. Kind Regards Bethany

Posted 2 years ago

“Sadly, like so many online retailers, Fusion Living took my order and payment for an ‘in stock’ item and then took two days to tell me it was actually out of stock and unavailable until late November. The person that dealt with me was personable and apologetic enough, but it’s simply not good enough for any business to take an order (and payment) for something which is not actually available when they say it is. Maybe I’m just unlucky, but this is the third time this has happened to me in a week with smaller scale, online vendors. Maybe they ought to just leave it to Amazon or maybe we ought to go back to the days of places with actual merchandise on display and a stockroom round the back. I think they were called ‘shops’…”

Helpful Report

Posted 2 years ago

Hi John Thank you for taking the time to write a detailed review and feedback. As you know we are extremely sorry that we were out of stock of the bar stools you ordered with us. We completely hold our hands up and accept that we made an error. We work very hard to keep our stock up to date and we are sorry that on this occasion we fell short. We understand this is not the experience you expect or want. We hope that you can agree that we go in touch immediately about the error and refunded you straightaway at your request. Once again we do apologise and hope that we could welcome you back again in the future. Best wishes Fusion Living

Posted 2 years ago

“Basically pleased with the table and chairs arrived well packed and undamaged but one cushion cover had a faulty zip that would not stay done up.l sent an email and got a quick response,that Fusion Living would check with the warehouse and get back to me on Monday 18-9-23 . Nothing happened on Tuesday l email again and got a response that a replacement cushion cover would be sent by the end of the week Fusion Living have the item in stock on their website so waiting confirmation it has been sent.”

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Posted 2 years ago

Hi Julian Thank you for taking the time to write a review for us. We are pleased to hear you are happy with your table and chairs and we are sorry that one of the cushions had a faulty zip. We ordered a new cushion cover for you and this was delivered on 22nd September as you know. We are sorry it took a few days but we needed to order a fresh one in for you and then send it onwards. We hope that is all ok for you and we thank you for shopping with us and for your patience whilst we resolved the issue. Best wishes Fusion Living

Posted 2 years ago

“Just received 4 various coloured dining chairs, just fabulous and very comfy, simple to assemble, ordered and delivered in 3 days. Table due on Tuesday, looking forward to it arriving. Great service when placing order over the phone.”

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Posted 2 years ago

Thank you so much for your 4-star rating, Jill! We are so pleased to hear that you are happy with your 4 dining chairs and that the delivery process was smooth and efficient. We appreciate your loyalty to Fusion Living! Kind Regards Bethany

Posted 2 years ago

“Well received chairs looks good and are Comfortable?”

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Posted 2 years ago

Thank you for your 4 star rating, Dorothea! We're glad that the chairs look good and are comfortable - we aim to satisfy our customers' needs! Best Wishes Bethany

Posted 2 years ago

“Excellent service and really delighted with my purchase”

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Posted 2 years ago

Thank you so much for the 5 star rating! We are delighted that you enjoyed your experience with Fusion Living and are thrilled that you are so pleased with the purchase you made. It is very rewarding to read that you experienced excellent service and we would like to thank you for your kind words. Best Wishes Bethany

Posted 2 years ago

“Beautyfull and stabel chair for a good price and very fast delivery in the Netherlands.”

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Posted 2 years ago

Thank you so much for your five-star rating of Fusion Living! We strive to provide the best possible shopping experience for our customers and are grateful that you chose Fusion Living! Kind regards Bethany

Posted 2 years ago

“We bought six zipped cushions having tried one to begin with for our vintage dining suite. They match the description and are an excellent purchase - well-made and good value for the money. Ordering was fairly straightforward, given the range on offer, and delivery was prompt. Would certainly recommend Fusion Living for this particular product.”

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Posted 2 years ago

Thank you so much for your kind words and for your 5-star rating! We are so happy to hear that you are satisfied with our products and that the ordering was smooth and delivery was prompt. We truly appreciate your business and look forward to serving you again in the future. Thank you again for being a loyal customer. Best wishes Bethany

Posted 2 years ago

“je suis satisfaite de ma commande!”

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Posted 2 years ago

Merci beaucoup, Nicole, pour votre notation d'étoiles de 4 sur Fusion Living! Je suis ravi que vous soyez satisfaite de votre commande! cordialement Bethany

Posted 2 years ago

“I have been dealing with this company over a period of several months. and found them to be helpful, friendly, and professional. All the agreed dates for supply, delivery and assembly were met, any minor issues were dealt with quickly and efficiently. I have now added this company to my list of TRUSTED SUPPLIERS and have no hesitation in recommending their services.”

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Posted 2 years ago

Thank you so much for taking the time to leave such a positive review for us at Fusion Living! We are grateful for your generous 5 star rating. As you've experienced, we take pride in providing helpful, friendly and professional services throughout our dealings with our customers. We understand this involves sticking to agreed dates for all matters as well as working to solve any minor issues that may arise during our time with you. We're so glad that you trust us enough to add us to your list of TRUSTED SUPPLIERS and that we have earned your recommendation. We look forward to continuing to serve you in the future. Thank you! Kind regards Bethany

Posted 2 years ago

“A chair leg weld became unattached. Contacted company and sent a photo as requested. Was sent a replacement immediately at no charge, no quibble and apology. Great service very prompt would deal with them again and recommend them.”

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Posted 2 years ago

Thank you so much for your 5 star rating and for your review. We're so pleased that we were able to resolve the issue with the chair quickly and offer you the replacement at no charge. We are committed to providing our customers with great service and that feedback means the world to us. Thank you again for your recommendation and we look forward to assisting you again in the future! Best wishes Bethany

Posted 2 years ago

“Easy ordering system with clear delivery information. Fast delivery.”

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Posted 2 years ago

Hi Michelle, Thank you so much for your 5 star rating! We are thrilled to hear that you experienced an easy ordering system with clear delivery information, and that your delivery arrived very quickly. Best wishes Carley

Posted 2 years ago

“We purchased four Tulip chair's which were delivered as promised when the new stock arrived. The order process was straightforward and there was always someone at the end of the phone to answer any questions. We are very happy with the purchase.”

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Posted 2 years ago

Hi David, Thank you for sharing your positive experience with us! We are very pleased to hear you were satisfied with your purchase of the Chelsea tulip chairs and the order process, and that you were able to get the answers you needed when calling us with your questions. We are glad you gave Fusion Living a 5 star rating! Kind regards Carley

Posted 2 years ago

“Very nice chairs”

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Posted 2 years ago

Hi Lucia, Thank you for your 5 star rating of Fusion Living! We are very appreciative. Best wishes Carley

Posted 2 years ago

“very professional, excellent product, excellent customer service I will buy again”

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Posted 2 years ago

Thank you so much for your 5 star rating! We really appreciate your kind words about our products, and excellent customer service. We look forward to having you as a customer again in the future. Kind regards Carley

Posted 2 years ago

“Great service, quick delivery.”

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Posted 2 years ago

Hi Derek, Thank you so much for your 5 star rating of Fusion Living! We're so glad to hear that you were happy with the great service and quick delivery! Best Wishes Carley

Posted 2 years ago

“Very happy with my purchase of ghost stools. Service was personal and efficient. Would definitely recommend and use again.”

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Posted 2 years ago

Thank you so much for your 5 star rating and kind words! We are delighted to hear that you were happy with your purchase of the ghost stools and that you found our service to be both personal and efficient! We're thrilled that you would recommend Fusion Living and even happier that you plan to come back! Best wishes Beth

Posted 2 years ago

“Great product very pleased with the quality.”

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Posted 2 years ago

Hi Sheila, Thank you so much for your 5 star rating of Fusion Living! We are so glad that you are pleased with the quality of our product. We appreciate your support! Kind regards Beth

Posted 2 years ago

Fusion Living is rated 4.8 based on 1,651 reviews