FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,513 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,513 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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Lynn Saad

Victoria Timms

155

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very efficient delivery and installation”

Helpful Report

Posted 1 year ago

“Great service from Zeynep at the Barbican showroom where we can try the different kinds of mattresses. And knowing that we like to have different colours in our sofa bed, Zeynep offered the customisation possibility if we choose from the same type of fabrics which you wouldn’t know if you order from the website. Delivery timeframe was shorter than expected and the delivery crew was fantastic!”

Helpful Report

Posted 1 year ago

“Absolutely love all three beds we ordered. Exceptionally well made, great storage design and look. The service throughout from Furl team was superb. The fitting team were first class, on time, clean tidy and very careful. All in all just great. Would highly recommend.”

Helpful Report

Posted 1 year ago

“Two delivery guys I had were brilliant! Very polite, quickly assembled the sofabed and gave me a run through on how to open and close it.”

FURL 5 star review on 8th September 2023

Helpful Report

Posted 1 year ago

“Top-class services throughout the whole process, from selecting my sofa bed to delivery. I am totally satisfied with what I paid (not only the high quality of sofa bed, plus the services I received). I need to say a special thanks to MJ who helped me a lot in recommending and selecting the material/ type/ colour of my sofa bed. It is totally worth it to visit the showroom in person and to try things out thoroughly. Also another special thanks to Mark and Fabio who delivered and assembled the sofa. Not only they called and kept me posted of the delivery time, but also they were also very friendly and helpful in explaining how to operate the sofa bed and provided some tips too. Thank you guys, I will recommend FURL to my friends without doubt.”

Helpful Report

Posted 1 year ago

“Excellent customer service at every stage of the process, from visiting the shop to view different models of sofa bed, through to advice on fabrics, other additional extras, delivery and assembling. Highly recommended.”

Helpful Report

Posted 1 year ago

“Good customer service. Polite and knowledgeable.”

Helpful Report

Posted 1 year ago

“Very efficient and very careful team!”

Helpful Report

Posted 1 year ago

“As always I have received a quality product, on time, with great communication from Furl.”

Helpful Report

Posted 1 year ago

“The delivery team was very knowledgeable and polite.”

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Posted 1 year ago

“Great delivery service once again from Furl - and very pleased with my purchase!”

Helpful Report

Posted 1 year ago

Hi Libby, thank you so much for taking the time to review FURL and for giving us a 5 star rating! We are so glad to hear you are pleased with your purchase. Thank you for choosing Furl again.

Posted 1 year ago

“Very good service from building the bed to delivering the ottoman. Thank you.”

Helpful Report

Posted 1 year ago

“Delivery was perfect, with the crew polite, efficient and happy to explain everything I needed to know about my sofa. All done in minutes with a minimum of fuss, and it was clear they knew exactly what they were doing. Excellent service all round.”

Helpful Report

Posted 1 year ago

We are thrilled to hear that your delivery experience was perfect. The crew's politeness, efficiency, and willingness to explain everything in detail made the delivery process smooth and stress-free. We are delighted that you were happy with the service provided. Thank you for your kind words!

Posted 1 year ago

“delivery guys were spot on, calling to tell of arrival time, care taken, packaging removed. sofa bed very expensive, but looks good quality. hopefully will last for many years.”

Helpful Report

Posted 1 year ago

“The whole experience was flawless. Communication and a super helpful attitude during the ordering process and the delivery team were so professional and knowledgeable they assembled the bed quickly and efficiently.”

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Posted 1 year ago

“Good quality storage beds, available in lots of sizes. Seamless delivery and installation.”

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Posted 1 year ago

“Very happy with the service from Furl. The gents who delivered and assembled the bed were great.”

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Posted 1 year ago

“The team who arrived, made no fuss, got on with the job, and did a great and swift job, weee excellent! Such a rare thing. Delighted with the bed, too.”

Helpful Report

Posted 1 year ago

“No better or more comfortable sofa bed. Prfect delivery, brilliant communication, fabulous individuals putting the sofa in place, well mannered, quick. Delightful. Customer service is 100%. This is THE BEST company”

Helpful Report

Posted 1 year ago

“The service was excellent, from purchase to delivery. I was able to select a time that suited my schedule and the delivery team was prompt and courteous. They installed the sofa in a matter of minutes and took the time to explain how it works. I am very pleased with my purchase.”

Helpful Report

Posted 1 year ago

FURL is rated 4.9 based on 1,513 reviews