Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

FURL Reviews

4.9 Rating 1,373 Reviews

99 %

of reviewers recommend FURL

Company Reviews

Product Reviews

4.9

Based on 1,373 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

Write Your review

Tell us how FURL made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FURL 5 star review on 5th April 2024

FURL 5 star review on 12th March 2024

Stefano Laudisa

FURL 5 star review on 29th February 2024

FURL 5 star review on 28th February 2024

FURL 5 star review on 23rd February 2024

Catherine Croft

FURL 5 star review on 9th December 2023

FURL 5 star review on 26th November 2023

126

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Furl has been amazing since the get-go. The service at the showroom at Barbican was amazing. Zeynep was so patient and collaborative, it was a joy to be there. She made the decision easy. Ther quality of the products is great. I wanted a comfortable sofa bed for when my parents come over for a month and this is it...it's a regular mattress in a sofa, not anything flimsy or super thin...so happy. The delivery was scheduled and the date and time were respected. And then finally the delivery and assembly team were amazing. Sorry i don't know their names, but they kept me updated on ETA, were super professional, the assembly was super quick, and they took the time to explain and demonstrate how everything worked. I am so happy with the overall service and quality of Furl. Thanks to all the Team !!”

Posted 10 months ago

“My Delivery of my bed was on time and the 2 men were very polite they showed me how to open and close it, and the level you should have your clothing at. They also said that this was a good choice, it was fix in no time at all. I am sure that i will be happy with my new bed.”

Posted 10 months ago

“A delightful company to deal with. Prompt replies to my emails and excellent manufacturing and delivery service!”

Posted 10 months ago

“Great product, efficiently delivered, good sales service.”

Posted 10 months ago

“Excellent installation, they couldn’t have been more polite and efficient. And the bed is absolutely beautiful, with the most storage I was able to find of any bed.”

Posted 10 months ago

“Excellent customer service from the moment I walked into the shop right through to when the sofa bed was delivered. I spent a lot of time choosing the sofa bed I wanted and Zeynep was incredibly helpful. I also spoke to some of her colleagues who again were great. The deliver chaps spent time showing me how it all worked and were very polite. I am delighted with the sofa bed and will certainly recommend Furl to everyone I know.”

Posted 10 months ago

“Super helpful and efficient delivery team”

Posted 10 months ago

“Excellent service from start to finish, I can't rate Furl highly enough.”

Posted 10 months ago

“Excellent service and product”

Posted 10 months ago

“I've purchased a storage bed which I was able to design as per my taste and needs. Furl offers great availability of materials, colours and storage solutions and furniture is crafted with great attention to details. Sales and delivery departments have been both very helpful during the process and the delivery team showed up on time, assembled the bed very quickly leaving my flat clean and tidy. I couldn't recommend more.”

Posted 10 months ago

“The sofa bed is beautiful. Very smooth process from ordering to delivery. The delivery team let me know when they were arriving and set the sofa bed up for me before explaining how to operate it. I highly recommend this company. The sofa bed was made to measure but I paid for an express order so there were no long delays.”

Posted 10 months ago

“Everything went smoothly and the delivery guys were excellent - thanks.”

Posted 10 months ago

“What an upgrade to our last sofa bed. Our sofa bed is our main bed used daily so it was important to get something that would be comfortable, easy to set up and put away and also have storage. This meats every need. The bed is so comfy with the memory foam mattress and so surprised at the size of the bed. It feels so spacious even with 2 adults and a 2.5year old. The delivery team were fantastic. They were so friendly and set up the sofa so quickly and made sure we knew how to set up correctly. Also so informative letting us know if we move that we can pay for the sofa to be repackaged and moved for us.”

Posted 11 months ago

“Really happy with my new bed, it looks amazing and it has so much space to store things. The team who came to install it was brilliant: clear communication as to when they estimated getting to me and when they arrived they were very friendly, polite and efficient!”

Posted 11 months ago

“Thank you, team were very efficient. Bed looks amazing”

FURL 5 star review on 26th May 2023

Posted 11 months ago

“The furl delivery team were polite, efficient and arrived on time. The bed was put together very well and put in position in the room exactly where I had asked plus the mattress was placed on the bed and I was shown how the underbed storage mechanism worked. Wonderful service and a superb product. I will certainly use Furl, again, if I require another bed or some other furniture.”

Posted 11 months ago

“Very pleased with my Illusion storage bed. The delivery installation team were excellent, helpful, installed my existing headboard without fuss and took away all of the wrapping once the bed was completed. From the showroom to arranging delivery to the installation, all of the Furl team were excellent.”

FURL 5 star review on 26th May 2023

Posted 11 months ago

“The guys were really quick and friendly in setting up the sofa bed and showing me how to unfurl it, great service and the sofa looks so good, looking forward to trying it out this weekend”

Posted 11 months ago

“Love the bed! Customer service was excellent throughout. The guys who delivered and installed the bed were great - very efficient and neat and clean. I'm one very happy customer.”

Posted 11 months ago

“Great service from start to finish. Really impressed with the sofa bed which is very comfy. Delivery on the day was flawless and the men who delivered it were professional and knowledgeable about the product.”

Posted 11 months ago

«
1
2
...
5
6
7
8
9
»

FURL is rated 4.9 based on 1,373 reviews