FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,583 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,583 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

Write Your review

Tell us how FURL made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FURL 5 star review on 18th November 2025

166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Hi Delivery drivers were excellent”

Helpful Report

Posted 2 years ago

“Excellent service and product. Both sales and delivery teams were extremely polite, knowledgeable, efficient and helpful. We are very happy customers.”

Helpful Report

Posted 2 years ago

“A really caring and diligent service from the delivery team/technicians. They took the time to do the job properly and to fully explain how to operate the new electric system. A pleasure to purchase from Furl and a great service.”

Helpful Report

Posted 2 years ago

“The delivery guys were very, very good. Both the newbie and the teacher. Pleasant and explained everything we needed to know and more for any unique circumstances like ease of moving it or opening it.”

Helpful Report

Posted 2 years ago

“Excellent service from the delivery team. They were calm, professional, efficient and friendly! They installed my sofa bed quickly and seamlessly. Was such a pleasure to interact with them! Thanks for the great service!”

Helpful Report

Posted 2 years ago

“The delivery team were fast and amazing”

Helpful Report

Posted 2 years ago

“Brilliant service from start to finish. Kept informed all along the way. And the two delivery guys were absolutely amazing. They were so friendly and polite and quick (by the time I had made coffee they were nearly finished). I wish all delivery men were like these two. I cannot praise them enough. I now look forward to using my sofa bed for many years to come. A big thumbs up from me.”

Helpful Report

Posted 2 years ago

“Absolutely love our new bed! The levels of service from this company were excellent - from explaining things in the showroom and ordering custom fabric samples, to responding to my many concerns and queries about relatively tight second floor access. The installation team were friendly, professional and the bed went upstairs with no problems, as I had been promised. Will be recommending to all!”

Helpful Report

Posted 2 years ago

“I have my Max Storage bed for over a year now and I absolutely love it. The mattress is super comfortable made with natural fabrics which was important for me. I honestly feel refreshed and energised in the morning, rather than in a state of constant aches and pains. The storage is huge and it was absolutely necessary in our studio flat. King size was a great choice for us, a couple with a dog who always sleeps with us 😉 MJ was super helpful in terms of getting everything we need and helping with all decisions. Absolutely recommend Furl.”

Helpful Report

Posted 2 years ago

“great service ...the fitting crew were very quick and careful...even taking off their shoes at the front door...thanks guys”

Helpful Report

Posted 2 years ago

“Team arrived promptly & installed the sofa bed. Charming & gave good explanations re sofa. A pleasant experience.”

Helpful Report

Posted 2 years ago

“Brilliant throughout, from two visits to your Barbican showroom to the delivery yesterday. Mark and Fabio (sorry if I’ve got this name wrong) were totally professional and both lovely guys. A huge thank you.”

Helpful Report

Posted 2 years ago

“I am very happy with my purchase. The whole experience was perfect from the time visited Furl showroom (Kings Road) and placed order with Val who was most helpful. Sofa was delivered on time and assembled by two very friendly guys. Would definitely recommend them. Many thanks.”

Helpful Report

Posted 2 years ago

“Beautiful sofa bed (Paris), which is extremely comfortable and very easy to convert into a bed, with memory foam mattress. Great delivery team, and within the timescales given from order to delivery. Thank you so much”

Helpful Report

Posted 2 years ago

“Recently I contacted the after care support team for some spare parts. The experience was nothing less than perfect and I wouldn’t hesitate to recommend Furl in terms of product, quality and aftercare service! It really makes a difference knowing that their customers are valued even after the ‘sale’.”

Helpful Report

Posted 2 years ago

“Very knowledgeable staff, delivery people were neat and friendly. They are enthusiastic about the product and genuinely tried to explain all aspects of our new 3 seated sofa bed mechanism.”

Helpful Report

Posted 2 years ago

“Amazing product, great customer service and delivery/assembly was phenomenal.”

Helpful Report

Posted 2 years ago

“The delivery team were respectful, friendly and efficient.”

Helpful Report

Posted 2 years ago

“From the outset they were friendly and professional. In the store, Osama talked through what I needed, showing me different designs, fabrics etc. As a crafter, I needed a lot of storage as I have built up quite a 'stash' over the years. Delivery went well, the van arrived early in fact. The two men showed me clearly everything I needed to know, and were quick and efficient in construction.”

Helpful Report

Posted 2 years ago

“The delivery team were polite, quick and explained everything carefully. They protected the floor and cleaned up. Excellent job!”

Helpful Report

Posted 2 years ago

FURL is rated 4.9 based on 1,583 reviews