FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,513 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,513 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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Lynn Saad

Victoria Timms

155

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was easy online and delivery was scheduled on time although I had to delay by 3 weeks due to building works, that was no problem at all. Two lovely delivery drivers (Joe and Martin) arrived and nothing was too much trouble, they even moved a rather large mirror for me that I couldn't do alone. Getting it upstairs was no issue for them even with a tight corner. The setup was swift and they explained how to use it etc... The sofa bed is a wonderful cheery bright pink and looks fantastic, it is very comfortable to sit on and the mattress looks like a normal bed, I cannot comment on a good night's sleep as it hasn't been used as a bed yet!”

Helpful Report

Posted 2 years ago

“Lovely sofa bed and great installation.”

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Posted 2 years ago

“We've been considering buying a sofa-bed for a number of years, with one overriding stipulation that it needed to be suitable for everyday use. Each time I searched I came back to the same destination - Furl. Having already bought a storage bed, I was confident of the quality, but needed to see and try out the mattresses first-hand. In January, my son and I visited the Swiss Cottage showroom and realised that the 12cm mattress would work, which gave us more scope in choosing a design. The sales assistant, Ece, was extremely helpful and continued to be so by email with my many questions over several weeks. The cost is not inconsiderable, but I took the plunge and took delivery this morning. The two delivery guys were friendly, efficient, and explained the set-up clearly. They were extremely professional. As a result I cannot fault the Furl service.”

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Posted 2 years ago

“I was highly recommended to Furl, and I entirely agree. From the moment I contacted them they have been helpful, useful and professional, and have listened carefully to particular requirements. I have received entirely successful personal service, we are thrilled with the arrival of our bed ( quickly and efficiently put up) and look forward to using it - and its storage!”

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Posted 2 years ago

“Very good customer service, excellent product and a great installation team who were polite considerate and efficient. Happy Customer”

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Posted 2 years ago

“Very helpful sales, delivery team were very good.”

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Posted 2 years ago

“Great service from the very beginning. Sofa arrived on time, professionally assembled. Whole process from ordering till arrival was very simple and transparent.”

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Posted 2 years ago

“The sofa bed looks very good and is comfortable to sit on. Not yet used as a bed. The delivery men were friendly and efficient and gave a full explanation of how to use and look after the sofa. In all an excellent service.”

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Posted 2 years ago

“I had my Metro sofa bed with the chaise delivered this morning. The delivery drivers were just awesome. Despite a very tight corridor, every piece went smoothly to the room. I can't be more delightfull about the sofa bed. Great design, awesome bed, huge storage inside the chaise. Guys in the showroom were very passioned and knowledgable about the products what made all process very easy for me. Whole piece looks just stunning and it is everything I wanted. Definitely the best product on the market and I will recommend Furl to my friends!”

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Posted 2 years ago

“Amazing high quality product, friendly delivery. Impeccable installation!”

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Posted 2 years ago

“From the very first contact by telephone at 7:30 am until completion of the installation and instructions on how to use my emotions sofa bed, the two-man delivery/installation team were exemplary in every aspect. Polite, courteous, knowledgeable and very helpful, I highly commend them. And yes, the e-motion sofa bed is very very nice. Thank you”

Helpful Report

Posted 2 years ago

“The delivery team were excellent....I hope you do reward them for their service as they were extremely friendly, keen to demonstrate the sofa bed and were very pleasant to have in our home. They appeared proud of what they were delivering. Let's hope the settee impresses as much as your delivery guys, I'm sure it will!”

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Posted 2 years ago

“Just received my bed sofa from Furl and I am over the moon with it's look and comfort and the delivery men were first class and so efficient and also they kept me informed by phone and so polite they also delivered it on time”

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Posted 2 years ago

“A quick, efficient team who were very genial and thoughtful (they took their shoes off in the house). The bed and mattress were in situ within half an hour. The bed looks sturdy with a good quality mechanism. A highly satisfied customer.”

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Posted 2 years ago

“Excellent service as always from Fuel. We have now bought 5 beds in total over 7 years and all still in perfect condition”

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Posted 2 years ago

“Super delivery team, quick efficient and competent”

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Posted 2 years ago

“Excellent sofabed: very impressed with the design, it is brilliant! As it came unassembled, getting it into the flat was so easy The two men who installed it were able to do so within 30 minutes! Altogether, excellent service, from the helpful sales person in the showroom; the email communication along the way; the delivery guys, were all so good. I couldn't be more delighted.”

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Posted 2 years ago

“Fantastic team! Thank you for quick and efficient assembly today. Very happy!”

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Posted 2 years ago

“Great customer experience! Really nice and polite delivery team.”

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Posted 2 years ago

“Outstanding. Expert. Flexible. Brilliant explanation of setting/up and advice on use. Extremely nice individual. Deserves all the plaudits going! Jonathan Dimbleby.”

Helpful Report

Posted 2 years ago

FURL is rated 4.9 based on 1,513 reviews