Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.78

4.8 Rating 5,484 Reviews

95 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 5,484 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very polite and efficient thank you”

Helpful Report

Thank you for your kind words, Ricardo. We're happy to hear that you found our service polite and efficient. Warm regards, Team Fuel Fixer

“Fuel tank drained and car fully functioning in a little over 30 minutes. Wait time reasonable if longer than had been given initially. Negative is lengthy negotiation over cost”

Helpful Report

Thank you for your review, Jannett! We're pleased to hear that we were able to get your car running smoothly in a timely manner. We appreciate your feedback concerning the negotiation over costs — it's important for us to provide clarity and satisfaction in that area. Your insights will help us improve! Warm regards, Team Fuel Fixer

“The technician who attended, Bela, was very efficient and knowledgeable. The only negative comment is that when I made the initial phonecall I was told that the technician woul be with me by 7pm. This was important to me as I needed to travel home that evening (200 miles). Unfortunately the technician didn't arrive until 9pm - not his fault. I was told that all vehicles were tracked, so made the assumption that the 7pm timeslot was reasonably accurate. This meant having to spend an additional night before travelling home as I didn't fancy beginning my journey at around 10pm”

Helpful Report

Thank you for your review, Alan. We're pleased to hear that Bela provided you with efficient and knowledgeable service. We sincerely apologise for the delay in arrival; we will address the communication regarding estimated arrival times to enhance our service in the future. Warm regards, Team Fuel Fixer

“Office staff don't provide correct timetables for engineers arrival Engineer Steve, perfect gentleman sorted problem even after having to travel outside his normal area.”

Helpful Report

Thank you for your feedback, Yvonne! We're glad to hear that Steve was able to sort out the issue for you with such professionalism, even going the extra mile. We appreciate your input regarding the timetables and will work to improve our communication. Warm wishes, Team Fuel Fixer

“Helpful, kind mechanic.”

Helpful Report

Thank you for your kind review, Susan! We're delighted to hear that our mechanic was helpful and kind during your experience. Your feedback means a lot to us! Warm wishes, Team Fuel Fixer

“Very nice young man. Polite, helpful. Would recommend him and the company 100%. Well done and thank you.”

Helpful Report

Thank you so much for your feedback, Maria! We're delighted to hear that Florin impressed you with his politeness and helpfulness. Warm wishes, Team Fuel Fixer

“Very efficient Excellent job done not cheep but excellent fast service IThink you get what you pay for”

Helpful Report

Thank you for your review, Michael! We're thrilled to hear that you found our service efficient and that we delivered an excellent job. Warm wishes, Team Fuel Fixer

“Very quick to respond. With me within an hour or so. Very quick to sort out the issue of my adding AdBlu to the diesal tank. Very professional staff. Extremely expensive though. Cost £768.00”

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“fast response bit expensive”

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“Great service, quick proffessional and polite. Gary who did the work had good advice, was relaxed and very efficient. Only bug bear was the high price, ouch.”

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“Brilliant lovely polite lad well happy with him”

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“Rather expensive but did the job .”

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“He did what he came to do and replace the, I'm not sure what the "flush out" entails, but to drain the contaminated fuel and then out the fresh fuel in? My interpretation would be flushing the tank to clean any residue, I might be wrong?”

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“Good service from Steve the technician, however he was two hours late for the appontment and instead of 7pm arrived after 9pm.”

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“The service was very good but I had to wait nearly 3 hours”

Helpful Report

Thank you for your review! We are glad to hear that you found our service to be very good. We're always striving to improve our efficiency. Best wishes, Team Fuel Fixer

“The technician arrived very soon after our booking and was polite and pleasant to deal with' We are puzzled by something and would appreciate your explanation re the fuel. The tank had some diesel in it. My wife added £27 petrol, realised her mistake and then added over £73 diesel. Andross emptied the tank,(dial showed empty - maybe it was now faulty - read on). Flushed it and put diesel in. At £36 it the tank could take no more. The dial was now showing full. We followed his instructions and drove the car with the intention of using the tank up. On the same day we drove two hundred miles to the Lake district and back to Leeds. The needle on the digital screen was still showing full on Friday. After my wife speaking to the office and again with Andross we ateempted to fill the tank to the very top. Again it only took about £36 or so of diesel. My Q is..... Am I right in believing some of the original mixed fuel was left in the tank? if not why does it only take about a third of the money to "fill" the tank? Another Q..... Do F F have a technician who can tell me why after Andross filled up, the digital fuel tank needle stopped working and is stuck on full? I am driving about 300 miles to Brighton on Monday. Do they think the sensor or float will correct itself and the needle goes back to normal? I await your reply Saul Erner 07930 347 775”

Helpful Report

“Following a wrong fuel on our hire van . The initial phone call was prompt and reassuring . After waiting longer than promised the engineer arrived only the find his van equipment was not working. We then had to wait a further 3/4 of and hour ….. more like an hour . The job was completed promptly and we could then get on our way no issues. But I do think more engineers need to be on call and vans need to be checked before each start of the day . We did not receive any discount for the extra wait .”

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“Great service.. saved me a fortune if my engine had got damaged...the chap was very friendly and knowledgeable.”

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“Reliable service with polite and helpful staff; attendance in my case took a while, the engineer very helpful and explained everything. Bit of a shock at the cost for approximately an hours work involving a fuel tank drain and a system clean rather than a system flush!!”

Helpful Report

Thank you for your review! We’re pleased to know that our team was helpful and communicative during your service. We understand that pricing can be surprising, and we appreciate your feedback regarding it. We always aim to provide the best service possible! Warm regards, Team Fuel Fixer

“The job seems to have been done well. The main problem has been the cost.”

Helpful Report

Thank you for your review, and we’re glad to hear the job was carried out successfully. We do understand that cost can be a concern, and we always aim to balance fair pricing with a rapid, professional service — especially in stressful situations like misfuelling. Your feedback is appreciated and helps us continue improving. Warm regards, Aftercare Team Fuel Fixer Limited

Fuel Fixer is rated 4.8 based on 5,484 reviews