Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.78

4.8 Rating 6,684 Reviews

95 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 6,684 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great fix (I hope) but expensive.”

Helpful Report

We appreciate the feedback! Misfuels can be a costly mistake to make, but we’re just glad we could get you back on the road safely. Warm regards, Aftercare Team

“Both the line operator and my mechanic, Tony, were incredibly kind and calming during the process, and were not judgemental at all. It was very hard for me, having just arrived in a new country all on my own and having no idea what to do, and the help I got from this service saved this from being a deeply upsetting experience.”

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Thank you for sharing this, Ella. We see how that was not an easy situation, and we're very glad we were able to make that experience for you a positive one in the end. All the best on the road ahead! Warm regards, Aftercare Team

“Came out at short notice and drained the tank and refilled, all done very quickly but also very expensive.”

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“Guy who attended was very efficient and did a fine job.”

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“excellent service”

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“While i cannot praise your colleague Andy enough, unfortunately, i have had to down rate as the back office support team did not keep me informed on when and who would would return after Andy had been let down with his brand new equipment. Luckily, Andy stepped up to the mark and informed me as soon as he knew he had been re assigned after having is van repaired...”

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“Courteous knowledgeable and efficient - performed as I hoped so am satisfied.”

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“Quick efficient service from start to finish.”

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“More verbal communication from the engineer would have been nice. He was brash, & withdrawn. He did fix my car tho.”

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“Besides the cost (which felt incredibly high) the service on the phone was professional and efficient. The gentleman who turned up was also very good. The only thing is the wait times without knowing. I believe implementing a tracker for the customer like Deliveroo or uber does would have put my mind at ease. I had to make several phone calls to get updates as to arrival and was told a times and both times went way over. It’s the not knowing where or when they will arrive that’s hard as I was stuck at a petrol pump for a couple of hours.”

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“Thank you for taking me out of trouble. My car is working with no issue after you cleaned up my tank.”

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“The mechanic, Michal made it a little less worse that got the wrong fuel in the car. He did a good job. Only thing that i disliked is that we did not (uet) get a invoice. We were told that we, as being foreigners, could get the VAT back. That would help a little hence that the service is very good but not cheap 😉”

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“It was ok a guess”

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“The job was arranged fairly speedily – in less than an hour – and the job itself was completeed in a further 25 minutes.”

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Glad we could help. It's good to hear the job was arranged and completed efficiently. Thanks for sharing your experience. Aftercare Team

“The service from Fuel Fixer was excellent. I only marked one star off because the call handler said we would be waiting 35 minutes, but it was an hour. Otherwise, the service was faultless”

Helpful Report

Thanks for sharing your experience. We always try to be spot on with our arrival times, so sorry for missing the mark on the estimate today. We're really happy to hear the technician looked after you so well once they arrived, though! Aftercare Team

“Excellent service thanks to bela”

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Thanks for sharing. We're happy you had such a positive experience with Bela. All the best on the road! Aftercare Team

“got my car stared good service but could be quicket”

Helpful Report

Thank you for your review. We are pleased to hear you received good service and that your car is running again. We appreciate your feedback on the timing as we always look for ways to improve. Safe travels. Aftercare Team

“Great service- picked up the phone promptly, worked around me regarding timings, got the car going again. slightly more expensive than I had expected but was very grateful for such good service.”

Helpful Report

Thank you for the feedback. We are pleased we could answer promptly and accommodate your timings to get you moving again. We appreciate your support and wish you all the best on the road ahead!

“Slightly unusual call-out (diesel in a fresh water tank, needed to drain). Efficient booking and reasonable response time. However, the call- handlers description of the work required (checked with his management and confirmed) did not match the actual work carried out on site (actual work was much simpler and quicker). The cost was outrageous and did not reflect the work needed.”

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“Arrival took about 1 hour, drainage commenced.Asessment made to not to fully drain the tank as it was deemed the saddle type tank limited the contamination.Additionally,the fuel system did not require draining. In view of this I would have thought the £380 pound charge was excessive to just drain about 16 liters of fuel.”

Helpful Report

Thank you for taking the time to share your feedback. Our rates cover the specialized call-out, saddle tank expertise, and safe fuel disposal rather than the volume removed. But we understand the cost can feel high nevertheless. We're just glad our technician could assess the tank properly, keep your engine safe and get you back on the road. Safe travels! Fuel Fixer

Fuel Fixer is rated 4.8 based on 6,684 reviews