Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.79

4.8 Rating 4,866 Reviews

95 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 4,866 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cost for this service is far too expensive. I took the spark plugs out as my van is 53 years old. Also the fuel filter wasn't changed or were we given a sample of the fuel to take to the garage where we filled up initially. Not happy.”

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“Experienced engineer who knew how to deal with our unusual double tank but not the best professional behaviour as he lost his temper and had a go at me only to realise he was in the wrong.”

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“I have mixed feelings about the service from Fuel Fixer. The staff all seemed very polite and helpful and the work done after I accidentally put Adblue in the diesel seems to have been done well and my Vito is running smoothly, I have now changed the fuel filter too as advised. But it took several phone calls whilst I was away to sort out and they were not as organised as I expected as the communication with the recovery did not happen and I had to make extra calls. So then the price which was a lot less than Mercedes but was still a lot for what appears to be less than half a days work and to dispose of the fuel which I know is costly but over £1100, I am unsure about how justified this amount is.”

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“The job was completed as stated but far too expensive, I feel that you are profiteering on someone’s misfortune.”

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“Operative who turned up and did the job was first class - no complaints - but I was told 45/50 minutes and waited almost 2 hours - tell me 2 hours at the start and no worries - tell me 50 minutes and by the time the operative turns up I'm irritated - I had a small child with me - knowledge of the timing would have helped no end”

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“Over priced for the work carried out will shop around if this ever happened again”

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“Problem wasn’t fixed”

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“Very effective. Very expensive. Took an Hour to get to our location then another hour to complete the drain. He upsold me on a product for an extra 30 pounds; at a cost of close to 500 pounds, to upsell is unacceptable. Everything should have been included. Finally in the service description it said you would furnish fuel; that’s a vague statement. He did not furnish any fuel. I should have gotten a discount since I had to then fill my vehicle with diesel; if I was not at a fuel station I am guessing I would have been provided with several gallons of diesel so I could get to a gas station. Why did I not then get a discount? Overall I think I was taken advantage of; I will not recommend your service to anyone else.”

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“Company were helpful in a crisis of my own stupid making. I thought the price was very expensive and price quoted did not include the vat. It cost me £418.80 which is way more than other companies so very disappointed the company felt they could rip me off”

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“When we called we did get straight through which was a relief but it didn’t really seem straightforward to find out the price, the agent deducted £100 instantly which was frustrating, you were already in a stressful situation and somebody wants to start bartering, not the best. We were told, we would have to wait 40 minutes which was fine, after 2 1/2 hours of waiting hour engineer arrived . I had already explained that we had three young children and a puppy in the car which made the situation worse. When the engineer did arrive, he was great and dealt with the situation quickly.”

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“It took a long time for them to get to us but we were in a high level traffic area. (2 hours wait) The draining out of the fuel was done but the flushing of the system was complicated for the attendee as he had not dealt with that engine before so it took a lot of phone calls before he could do the flush. Afterwards we had to drive to Europe and the engine was continually missing. We had a garage look at it and the flush had not been carried out well and two wire connections had no been put back correctly. But grateful that we were able to continue on our journey.”

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“Rather expensive, particularly as was not told that the price did not include Vat until after deposit was paid.”

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“Efficient at sorting the problem However difficult to see how the £500 fee could be justified, given the time the procedure actually took.”

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“Man was on site within 30 minutes, great job was very polite. Back on the road within the hour. Thought £440 plus a full tank of fuel was too expensive. £500 for a error on fuel nozzle.”

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“Sounded a bit 'Time Share' when going through the sale to be honest, cannot knock you for establishing this business though! It's too early to tell perhaps, who know's if it will have cleaned it all out. The vans are very well equipped. The guy who came: Ady, was a cracking lad and kept me in the loop! Must have rattled past the "+VAT" part because I don't remember it. It is what it is, it's a great service as long as it was sucessful long term”

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“The guy who eventually came out was great, however after being told he was 45 minutes away he arrived 3 phone calls and 2 hrs later!”

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“Quite a hard sell to use this company on the phone. Told me that they were better fuel doctor. Job was done fine and can’t really see why they were so much better - the guy was with me for about 15 minutes and in a rush to get off to the next job.”

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“Whilst the work was completed in a timely manner I cannot help feeling that the associated costs where excessive to say the least. No problem with service desk and engineer but cannot see how you can justify the costs”

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“Turned up within the time we were given. Just very expensive, over £300.”

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“The Technician was really pleasant and really approachable. Happy he managed to drain the fuel out but can't see what you guys do when it comes to cleaning the fuel lines etc as you advertise. I watched the process as I have a general interest, working in the trade myself. I saw the fuel being drained but didn't see what was done with flushing the fuel lines? Car wouldn't start after the process completed so your Tech removed a breather pipe where as he's damaged the housing which is annoying. He then sprayed brake cleaner into the breather to try and get the car going. Still the car wouldn't fire up. He then removed the coil packs well 3 of them as he was unable to remove the fourth and cleaned the spark plugs up. I would have thought he would have tools to try and remove the last coil but he was unable. Eventually the car fired up. Its misfiring terrible at the moment with the EPC and EML on the dash. I'm hoping I can get it to work to replace the plugs and clear the codes down. Fingers crossed that will be job done? Left a slight sour taste in my mouth as the price charged I'd expect maybe a bit more care taken and was hoping the car would perform better than what it currently is. The advertising on your website really makes you feel that the problem would be fixed and really pushes that. However the reality felt different. I do understand that other things may need doing from the mistake my partner made as an after effect of the misfueling the vehicle but that isn't explained in as much detail on your website which again is slightly misleading. Anyway let's hope the plugs do the job when I get it to work.”

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Fuel Fixer is rated 4.8 based on 4,866 reviews