Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.78

4.8 Rating 5,346 Reviews

95 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 5,346 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast service, a costly mistake for anyone to make so can't grumble at prices as only ourselves to blame, was told the service however included £20 of fuel in the tank , but we were left with vapours !!”

Helpful Report

“The Fuel Fixer representative was with me in reasonable time as promised and was friendly and helpful. However I was left confused by the price I paid. The mobile phone ad stated a 10% discount for going through there but it was not applied.”

Helpful Report

“everything was fine except for the extraction pump. As the fuel was being extracted, there were a significant amount of bubbles in it (as viewed through the transparent extraction hose), which meant that it took around 40 minutes to empty the 80 litre tank. It looked like cavitation, which would suggest there was a leak somewhere in the pumping system.”

Helpful Report

“The service was fine ...I was initially told at 11.55am the engineer would be with me at 4pm .at 4.15 ..no show .then told 4.30 ..4.45 no show ..then told 5pm ..5.15 no show ..actually arrived one and half hours after scheduled time .”

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“No problem with the service. Guy on the phone didn't give me a quote. Thought £299 call-out fee was excessive considering the guy who came lived 5 minutes away.”

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“Good but expensive”

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“Actual service was good and drove home without issues. However, a waiting time of 45 minutes ended up taking 4 hours.”

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“Very cheerful chap when he arrived ,but poor man , after apologising for being late, it really wasn't his fault. But sitting waityso many hours is not a joke, especially in winter. I am 82. Pity you can't get more staff on the job.”

Helpful Report

Hi jo Thank you for your feedback. Fuel Fixer Team :)

“The Fuel Fixer operative turned up quickly and did the pumping out efficiently, and spoke with me about things. But for what the service is, it is very expensive, taking advantage of people's distress, and the fact they can find mo other way of dealing with their accident.”

Helpful Report

Thanks Derek for your thoughtful review of Fuel Fixer. We are glad to hear that you are happy with our service. We strive to make sure that each customer is completely satisfied. I am sorry to hear you found the service expensive. There are a lot of costs involved from the running of the call centre to having the vans and trained engineers out on the roads. Fuel Fixer Team

“Was a good service”

Helpful Report

Hello, Thank you for the 3* review! Great to see you are happy with the service! Glad we could help! - Matt, Fuel Fixer

“The road side assistance was great but there was some misinformation about the extent of the post fix warranty on the phone.”

Helpful Report

Hello Mikolaj, Thank you for the 3* review! We are sorry to hear you have been misinformed, please send us an email with more information to enquiries@fuelfixeruk.co.uk and we will get this looked after for yourself! - Matt, Fuel Fixer

“He went to the wrong village at first but when he got here he was ok. A little on the expensive side to be honest!”

Helpful Report

Hi Steve, Thanks for taking the time to leave a review. Sorry to hear about the confusion. Glad the rest of the job went smoothly! Our prices fairly represent the work carried out by our engineers and are similar to those of the AA & RAC. - Lauren, Fuel Fixer

“The lad who came to drain the tank I had no issues with but I think the service is way over priced and is feeding of the helpless, I was offered different prices when I declined the original offer which I think is disgusting you should offer the best price possible the first time not drop the price when it looks like you could be loosing the business. Thieves”

Helpful Report

Hi Dean, Thanks for taking the time to leave a review. I'm sorry to hear you feel that way... our prices are set competitively and generally come in cheaper than larger house hold names. I'm glad our engineer could help out. - Lauren, Fuel Fixer

“Did the job ,”

Helpful Report

Hey, Thanks for the review! Glad we could get the job done. - Lauren, Fuel Fixer

“Very punctual, although pricey”

Helpful Report

Hi, thank you for for your review, I'm glad that we were able to get to you quickly to carry out the work. Unfortunately misfueling a vehicle is not the cheapest mistake to make however we are very competitive in the industry with other well known companies and we aim to provide the highest level of service across all of the UK and Ireland.

“Very good service but could do with answering the phone more as I was waiting for a long time with out no contact from you guys when I was ringing to find out how long you would take ! To come”

Helpful Report

Thank you very much for your review and feedback - We are very happy you were pleased with the service. We can only apologise about the delay and lack of contact, we are very busy at the moment. Kind regards, Owen - Fuel Fixer

“Very expensive and did not change the fuel filter as quoted, and only put £10 worth of desiel not £20 as agreed .. but came out quite quickly”

Helpful Report

Dear Tom, I apologise for the negative experience you have had with us - please can you email us at enquiries@fuelfixeruk.co.uk with more information, so that we can look into this personally and help rectify the situation? Kind Regards, Fuel Fixer

“I was given a price of 170 but paid 205. They never mentioned vat. Dam the vat. They arrived in good time 30min. Because I hadn't started it, it was a simple drain and fill with no fuel filter change. So 30 min later and 280 pound lighter. Back on road.”

Helpful Report

Thank you for your review and honesty. If you would like to discuss the discrepancy in the price you paid please do call out main office and speak with Adam. We are always happy to review each job to make sure no errors have occurred.

“It took 90 mins longer than I was told and I had asked for more fuel but when the fuel fixer did arrive he was courteous, quick and made sure the car was able to drive before I began my journey. Thanks.”

Helpful Report

Thank you for your review Martin. We can only apologise for the delay in reaching you on the day but good to hear the service met your expectations when the engineer reached you

“My stupid mistake when I was in a rush was fixed by FuelFixer. £200 (plus the loss of the wrong fuel and replacement diesel to get to work made it nearer £300) a 15 minute job was very expensive though but a lesson learned.”

Helpful Report

Thank you for the review Michael. We aim to be be as fast and efficient as possible. It takes a lot of time and training to be able to get you back on the road in 15 mins rather than a recovery to a garage which is more costly and time consuming.

Fuel Fixer is rated 4.8 based on 5,346 reviews