Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.78

4.8 Rating 6,572 Reviews

95 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 6,572 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was fast and had me back on the road in no time. Guy didnt seem to know anyhing about my vehcile though and couldnt find the air filter, so we had to help find it but, his company clearly ahdnt sent him anything to help with this. He left marks on my motorbiek seat whcih i havent yet been able to get off with anything. However, he was fast, very very polite, very professinal and super helpful. I told him i was stupid and he assured me i was not and that it happens everyday to many, so made me feel better. It is a great company though expesnive. Chargedf me £300 to come and take £15 out of my tank of wrong fuel to then replace with the correct fuel. But it saved my engine dying so. Might be cheaper to ring your insurance breakdown first.”

Helpful Report

Thank you for your feedback. We’re glad you found the service fast and that our team was polite and helpful. We’re sorry to hear about the issues with vehicle knowledge, the air filter, and the marks on your motorcycle seat, as well as the cost. We’ll review these points with the team to improve. Kind regards, Team Fuel Fixer

“I had to go away for the weekend. They came to my house sorted the van out, many thanks and well done👍”

Helpful Report

Thank you for your feedback. We’re glad we could come to your house and get the van sorted on time. Kind regards, Team Fuel Fixer

“Expensive but done professionally. Great guy attending -well done to him please. When he had finished started as if nothing had happened. Drove 2 x 2 hr journeys next day - no problems.”

Helpful Report

Thank you for your feedback. We’re glad the service was professional and that the attending technician performed well. We’ll pass on your kind words to him. Safe travels for the journeys ahead. Kind regards, Team Fuel Fixer

“Excellent response from when made call for help to draining tank and getting my van back on the road”

Helpful Report

Thank you for your feedback. We’re glad to hear you were happy with the response and that we got your van back on the road. Kind regards, Team Fuel Fixer

“As mentioned before your member of staff Sam could not have been any more professional and helpful than he was. An excellant experience during what was a traumatic situation.”

Helpful Report

Thank you for your feedback. We’re glad Sam could be so professional and helpful, and that we could support you in a difficult moment. We’ll pass your kind words to Sam. Kind regards, Team Fuel Fixer

“Turned out amazingly fast, no more than 20 minutes from my call ending.”

Helpful Report

Thank you for your feedback. We’re glad it was resolved so quickly—under 20 minutes. Kind regards, Team Fuel Fixer

“understood issue offered solutions on costs and technician very profesional”

Helpful Report

Thank you for your feedback. We’re glad you felt the issue was understood and that cost solutions and the technician’s professionalism were helpful. Kind regards, Team Fuel Fixer

“They sorted very quick everything”

Helpful Report

Thank you for your feedback. We’re glad you found that everything was sorted quickly. Kind regards, Team Fuel Fixer

“Excellent service at a very high price. Not quite sure how they arrive at the price of £380.If you can please shop around.”

Helpful Report

Thank you for sharing your experience, Ian. Sorry to hear you felt the price was high, but very glad to hear that you felt the service was excellent =- good value for money! Kind regards, Team Fuel Fixer

“Rang them actually spoke to a real person . Friendly efficient came when the said. Throughly recommend them”

Helpful Report

Thank you for your feedback. We’re glad you spoke to a real person and that you found the service friendly and efficient. Kind regards, Team Fuel Fixer

“Exellent service Trevor the mechanic that helped my daughter was amazing.Cannot speak highly enough about him. Thank you”

Helpful Report

Thank you for your feedback. We’re glad Trevor could help and that your daughter had a positive experience. It's important to us that our customers feel safe with our engineers. Kind regards, Team Fuel Fixer

“Really prompt ,arrived in 30 minutes .very polite and efficient ,a great company ,would recommend .”

Helpful Report

Thank you for your feedback. We’re glad you found the service prompt, polite and efficient. Kind regards, Team Fuel Fixer

“Quick to attend vehicle, the engineer was really helpful and checked the car to make sure no damage had been done to the engine. Excellent service, thank you.”

Helpful Report

Thank you for your feedback. We’re glad the engineer was quick to attend and checked the car to ensure no damage to the engine. Kind regards, Team Fuel Fixer

“brilliant service quick to get out to the car and really nice to chat to so would rec to anyone thanks michal”

Helpful Report

Thank you for your feedback. We’re glad you had brilliant service, and that you found Michal nice to chat to. It's essential that we put our customers at ease, after what is normally a stressful situation has occurred! Kind regards, Team Fuel Fixer

“Very quick and reliable service”

Helpful Report

Thank you for your feedback. We’re glad you found the service quick and reliable. Kind regards, Team Fuel Fixer

“Excellent, knowledgeable, friendly mechanic who sorted the problem without any issues. Totally satisfied with workmanship.”

Helpful Report

Thank you for your feedback. We’re glad you found the mechanic excellent, knowledgeable and friendly, and that the problem was sorted without any issues. Totally satisfied with the workmanship—we’ll pass your kind words to the team. Kind regards, Team Fuel Fixer

“Csaba did a great job! My horsebox was running smoothly within an hour of his arrival . All the staff l had dealings with at Fuel Fixer were helpful and totally non-judgemental, so l didn't feel quite so bad for making such a cataclysmic mistake! Thank you so much. Cx”

Helpful Report

Thank you for your feedback. We’re glad Csaba could get your horsebox running smoothly so quickly, and that our team made you feel comfortable. Kind regards, Team Fuel Fixer

“As I a customer I do like it because of the service was okay the men came about 40 minutes but the charger is too high I wasn't expected £394 for 20 minutes job.. it could £200 on my opinion..”

Helpful Report

Thank you for the review. We are very glad to hear that everything went well in terms of the service and delivery. We understand on the price - it is always a shock to have to pay for a mistake! Kind regards Aftercare Team

“Very professional”

Helpful Report

Thank you for your feedback. We’re glad you found us professional - that's the most common word used to describe us! Kind regards, Team Fuel Fixer

“Absolutely brilliant. Came within an hour and sorted my stupid mistake. They were considerate professional and friendly. Would highly recommend them but hopefully I won’t need them again !”

Helpful Report

Thank you for your feedback. We’re glad we could help quickly and sort out the issue. And, hopefully, we don't see you again! Kind regards, Team Fuel Fixer

Fuel Fixer is rated 4.8 based on 6,572 reviews