Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.78

4.8 Rating 5,513 Reviews

95 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 5,513 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

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“Brilliant. Fixed our problem, told us everything we should know and made us smile through the misery.”

Helpful Report

Thank you! We’re pleased we could sort out the issue and make things a little brighter for you. Warm regards, Team Fuel Fixer

“Bela did a fantastic job rescuing us. Sincere thanks. Guy”

Helpful Report

Thank you for your feedback, Guy! We’re glad we could assist. Warm regards, Team Fuel Fixer

“Good service. Just a bit long getting to me.”

Helpful Report

Thank you for your feedback and understanding; we’re glad you were happy with the service. Warm regards, Team Fuel Fixer

“Got to me within half an hour. Quick and very thorough, talked me through what he was doing and made sure van was running as it should be once he had finished. Very impressed with Lewis.”

Helpful Report

Thank you! We’re glad Lewis could provide fast, thorough support and make your experience a positive one. Warm regards, Team Fuel Fixer

“Professional service Thank you”

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Thanks for your review! We’re pleased you had a positive experience. Best wishes, Team Fuel Fixer

“We were very pleased with the service of your agent.”

Helpful Report

Thank you for your review! We’re glad you were pleased with our technician's service and appreciate your feedback. Warm regards, Team Fuel Fixer

“Very poor, after setting my wifes car on fire while "cleaning the system" was told I would receive a phonecall from a manager which never happened. Obviously I refused to pay the remaining fee, so we have been left £50 (deposit) down and had to purchase another vehicle. I absolutely believe this happened down to laziness as plugs 1 and 2 were removed and cleaned, 3 and 4 were not, (1 series BMW, scuttle panel etc have to be removed to access 3 and 4) he sat turning and turning the engine im guessing to try and clean them I came out and asked him if this was "normal" on several occasions and he said its the way its done, obviously this has never happened before and I wouldn't know how to fix myself, so just believed him”

Helpful Report

Thank you for the review. Our technician was following the usual procedure, but your car caught fire underneath, in an area which should not have been effected by the misfuelling, or his work. It seems that some DIY had been being done and we were not made aware of this. More often than not, we do not need to clean the spark plugs at all, but in some cases it is deemed necessary. In your case, he took the two out that needed work. The fire was not in the area of the spark plugs. Obviously, you were advised to get the car to a garage to check into why the fire happened. As said, our normal practice was followed, so we are as surprised as you are about the fire. It is regretful that this occurred, and obviously you were not asked for payment, even though we are most likely not at fault. Regards Fuel Fixer Team

“The guy that came out to me was very helpful and a credit to the company”

Helpful Report

Thank you! We’re delighted to hear our technician was so helpful and represented Fuel Fixer well. Best wishes, Team Fuel Fixer

“I was very happy with the service I recieved from the Fuel Fixer. Upon calling the company I was imediately reassured that my error could be corrected. I waited a hour for someone to come to drain the Diesil and put some fuel to get me to the garage to re fill. It took about a week for the car to drive more smoothly. Altogther a good experience.”

Helpful Report

Thank you for sharing your experience! We’re glad we could help and that everything worked out well in the end. Warm regards, Team Fuel Fixer

“Thank you great service and got to me pretty quickly”

Helpful Report

Thank you! We’re glad you were happy with the quick service. Kind regards, Team Fuel Fixer

“Made me feel safe”

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Thank you for your review! Ensuring our customers' peace of mind is definitely a priority. Warm regards, Team Fuel Fixer

“Very good 😊 Even came out on a sunday”

Helpful Report

Thank you for your review, Darina! We're glad to hear that we could assist you even on a Sunday - incidents like this are not usually scheduled, let's face it! Warm regards, Team Fuel Fixer

“Good job ,quick enough for a Sunday”

Helpful Report

Thank you for your review, Dan! We're glad to hear you found our service quick, even on a Sunday. Warm regards, Team Fuel Fixer

“been charged 20 pound for diesel but i only received little tank of diesel.....”

Helpful Report

Hi there, I understand your concern about the amount charged for the diesel you received. We do get this comment on occasion so I will attempt to clarify the matter - essentially, when your dash board is showing you that your tank is empty, there is usually 5-10 litres of fuel left there, below the sensor line. When we empty your tank, there is nothing left behind. So, when we add £20 worth of fuel, it's barely enough to register on the sensor, whereas when you put in £20, it is almost 1/4 of a tank ONLY because it is being added to the existing fuel that your sensor isn't telling you is still present. I hope that this does explain the matter to you. Kind regards, Fuel Fixer Team Warm regards, Team Fuel Fixer

“Delay to arriving relative to suggested time when booking. Sig below stated fuel provided even taking into account statement revamping being given: barely made it to local station to refuel.”

Helpful Report

Thank you for the review. We are sorry that the estimated time was not as accurate as we would like. Being roadside for the extra 30 minutes must have been stressful. On the fuel, your tank, when the sensor tells you that it is empty, still has 5-10 litres of fuel in it, whereas when we drain it, it is completely empty. Thus, when we add £20 of fuel, we are starting from the bottom of your tank and it will barely register on your sensor, as opposed to when you add £20 to the 5-10 litres already existing. Nonetheless, we are glad that you did make it to the nearest petrol station to fill up. Glad that your car was fully sorted out for you. Regards Fuel Fixer Team

“Excellent service, explained everything that had to be done. Engineer was very helpful and polite. Got on with the job at hand without any delay.”

Helpful Report

Thank you for your review, Kevin! We're glad to hear that you found our service excellent and our engineer helpful and polite. It’s our goal to provide prompt and clear communication, and your feedback means a lot to us. Best wishes, Team Fuel Fixer

“Fuel Fixer came quickly and got my van going after a short while. Chap was helpful and courteous and gave advice.”

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Thank you for your kind review, Trevor! We're glad to hear that our team was able to assist you promptly and that you found our service helpful and courteous. Your feedback is greatly appreciated! Best wishes, Team Fuel Fixer

“Very good service”

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“The service was relatively fast and successful. I did feel the price was rather high however, particularly for anyine from South Africa.”

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“Sunday afternoon you soon got me back on the job. Thanks”

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Fuel Fixer is rated 4.8 based on 5,513 reviews