Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.78

4.8 Rating 5,533 Reviews

95 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 5,533 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

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“Great response gent who came out reassured and gave peace of mind after a very expensive mistake Very good service”

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“Very quick, processional and extremely knowledgeable and reassuring TOP guy so nice explained everything very clearly”

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“Took details very efficiently and time of eta was almost to the minute. Engineer was very pleasant sympathetic and efficient. A great job all round. Definately worth calling folks.”

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“From our initial phone call to fixing the problem was 45 minutes. Can’t beat that service.”

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“Dundee Dave was fab, his service was 5*, it was just very expensive in comparison to others. However, they came out faster than our recovery service - so swings and roundabouts. Thank you for making sure me and my car got home safe.”

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“Very easy to deal with”

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“The service was 2nd to none. My only criticism was that it was overpriced. But then shopping in Harrods is an experience one-off because I won't ever wrong fuel again in my life because I will avoid Shell Stations which caused the problem with their dumb stupid pump labelling. The diesel and petrol both have red strip labels so if you are not paying full attention you could easily wrong fuel. Shell please take a lesson from Esso on how to label the pumps. Thank you”

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“Absolutely amazing very friendly and helpful he gave me lots of useful information. Thank you”

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“Excellent service.”

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“Fuel Fixer were the quickest reponse time and the cheapest price. Very impressed with company and technician.”

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Thank you so much for your review! We're thrilled to hear that you found our response time to be quick and our prices competitive. It’s wonderful to know that you were impressed with our technician as well. Your satisfaction is our top priority! Warm wishes, Team Fuel Fixer

“Job sorted promptly and efficiently without car having to go to garage.”

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“Efficient helpful engineer”

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“Really helpful, prompt and professional. Great service and support from start to finish.”

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Thank you for your wonderful review! We're thrilled to know that you found our service helpful, prompt, and professional. It's our goal to provide great support from start to finish, and we're glad to see we succeeded. Warm wishes, Team Fuel Fixer

“Since arriving home with my touring caravan, I have spoken with my insurance company who said they would have sent a fuel fixer out to do exactly what you have done at £220.00, which is a fraction of the price you have charged. Even the RAC man who was no help said the RAC charge £270.00, but he couldn't get an answer. Could you explain why the difference in price is so great (£318.00 extra). As you can appreciate at the time, my concern was for my partner and two dogs who were stuck at Asda Grantham for 2/3 hours, and the worry of our touring caravan parked at Wagtail Country Park. It's not until now that we are home safely, I have had a chance to review what we paid, which seemed to be one of the easiest solutions because the car had never been started. We were very grateful to Andy who was very professional and competent at his work which he seemed to love, but I still think £638.00 is extortionate, so I would like a breakdown of the price we paid please, because I feel we have paid for a more demanding job, like the vehicle was started which was not the case. I would like to resolve this by you checking the job details which I have a copy, and you may consider an amount to refund to us, my Partner is 68 and I'm 62, and we have just spent 2/3rds of my partners state pension, to ensure we got home safely with our touring caravan. I feel your company prey on the vulnerable and are unscrupulous. Every time I have tried to send a complaint to you, your web page shows an error, your complaint form cannot be submitted, this must definitely help you with your scores of no complaints how convenient. I have sent a complaint to two different emails I found for your company and I am still awaiting a response. However you did send an email for me to review your company.”

Helpful Report

Good afternoon, We did receive your complain via email. Unfortunately, the office is actually closed over the weekend, as is most often the case, and so it was not seen until today (Monday). I believe that a response has been sent to you already, prior to this review being left. Please do continue to respond to the email so that we can settle this matter. Regards, Fuel Fixer Aftercare Team

“Agent was very helpful on the phone and explained the procedure clearly. The technician arrived within 1 hour and issue resolved in about 30 mins. An excellent and professional service. Would definitely recommend.”

Helpful Report

Thank you for your fantastic review, Richard! We're so glad to hear that our agent was helpful and that our technician resolved your issue quickly. Providing excellent and professional service is our priority, and it’s wonderful to see that reflected in your experience. Warm wishes, Team Fuel Fixer

“Really appreciated the rapid service from Michael and the helpline. The car might even be running better than it had been before!”

Helpful Report

Thank you for your review! We're delighted to hear that you appreciated the rapid service from Michael and our helpline. It's wonderful to know your car is running even better than before—your satisfaction means the world to us! Warm wishes, Team Fuel Fixer

“Excellent service. Appointment arranged in a short helpful conversation. Despite being in a remote rural area appointment scheduled within 3 hours. Technician arrived at appointed time. Technician was very competent, estimated time to complete the job and finished on time. Not cheap, but definitely good value for money.”

Helpful Report

Thank you so much for your review, Sidney! We're thrilled to hear that you found our service efficient and the technician competent. Providing value for money in remote areas is our priority, and it's great to know we hit the mark for you. Best wishes, Team Fuel Fixer

“Great service. Came sooner than expected. Man was very kind as I was totally beating my self up for doing this a second time in 12yrs. I even gave him an ice cream 😍”

Helpful Report

Thank you so much for your lovely review, Sarah! We're thrilled to hear that our technician arrived sooner than expected and that he was kind to you during the process. It sounds like you handled the situation gracefully, and we appreciate the ice cream gesture—what a sweet touch! Wishing you all the best, Team Fuel Fixer

“Efficiency and professionalism”

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Thank you for your review, Richard! We're glad to hear that you experienced our efficiency and professionalism firsthand. Warm wishes, Team Fuel Fixer

“Took a bit longer to arrive than was promised, but the operative was really nice, quick and efficient. A brilliant outcome from a difficult situation. Highly recommend”

Helpful Report

Thank you for your review. We're glad to hear that the operative was nice, quick, and efficient, even if the arrival took a bit longer than promised. We're here to turn difficult situations into brilliant outcomes, and your recommendation means a lot to us! Warm wishes, Team Fuel Fixer

Fuel Fixer is rated 4.8 based on 5,533 reviews