Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.78

4.8 Rating 5,089 Reviews

95 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 5,089 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

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“Nice job :)”

Helpful Report

“The job itself was fixed to our satisfaction. However the manner of the technician that attended could be greatly improved. His manner was perceived as a rude and intimidating. This experience could be improved by your technician showing empathy and respect. He could also consider building on his listening skills to deliver a better customer experience.”

Helpful Report

Hi Anne, Thank you for your feedback. We’re pleased to hear that the job was resolved to your satisfaction, but we sincerely regret that your experience was overshadowed by the technician’s manner. Your comments about empathy and respect are invaluable, and we will address these points with our technician to ensure that all interactions reflect the high standards we aim for. It's important to us that our customers feel supported and heard. We appreciate you bringing this to our attention and hope to provide a better experience in the future. Best regards, Aftercare Team Fuel Fixer Limited

“Excelente job”

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“Quick and easy fix”

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“very helpful”

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“Once the van turned up it was very quick and easy to do the man was very helpful, only thing was I had to wait for 1 1/2 hours but that was due to the time of day.”

Helpful Report

Thank you for your review, Michelle! We’re happy to hear that once the van arrived, the process was quick and our team was able to assist you effectively. We apologize for the wait time; we appreciate your understanding, especially during busy periods. If there's anything else we can do for you, don’t hesitate to reach out! Best wishes, Aftercare Team Fuel Fixer Limited

“very helpful at a time i was very unhappy that i had put the wrong fuel into my car”

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“Fast and friendly service. Sorted out my problem and got me going again”

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“Bela was amazing. Friendly, kind and very knowledgeable.”

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“I used Fuel Fixer to remove the wrong fuel from my car, and while they did get the job done, there were several issues with their service. First, their communication was poor. I was initially told that the engineer would arrive within 15 minutes, but I ended up waiting over 2 hours. No updates were provided, which was quite frustrating. Second, their pricing is extremely high for the quality of service provided. For the amount charged, I expected a more professional and thorough job. After the fuel was removed, the orange engine management light came on. The engineer didn’t reset or properly test the vehicle before leaving. When I raised this concern, he assured me the light would go off on its own—but that wasn’t the case. Overall, I’m really disappointed. For the price I paid, I could have received better service elsewhere. I’d recommend shopping around before choosing Fuel Fixer.”

Helpful Report

Hi Aweis, Thank you for your review. We’re glad to hear that we addressed the initial issue, but we sincerely apologize for the lack of communication and the delays you experienced. It's important for us to provide timely service, and we appreciate you bringing this to our attention. We understand your frustration regarding the pricing and the unresolved engine light issue. Our goal is to ensure every customer receives both quality service and clear information about what to expect. We’re sorry to hear that we didn’t meet those expectations in your case. Your feedback is invaluable, and we will use it to improve our communication and service practices moving forward. If you’d like to discuss this further or have any suggestions, please don't hesitate to reach out to us directly. Best regards, Aftercare Team Fuel Fixer Limited

“Pete was fantastic, arrived promptly. Even though it was almost 10pm.Very knowledgeable and got me back on the road again.would totally recommend Fuel fixer.”

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“Good professional service with polite and knowledgeable staff”

Helpful Report

Thank you for your review, John! We're thrilled to hear that you received professional service from our knowledgeable and polite team. We strive to ensure all our customers have a positive experience, and your feedback means a lot to us. If you need anything else in the future, don’t hesitate to reach out! Best wishes, Aftercare Team Fuel Fixer Limited

“Fuel Fixer were able to get someone to me in 45 minutes, just as promised. The engineer was very polite and quick, only taking about 30 minutes to sort my car out. Would have been 5/5 but for the eye-watering fee!”

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“Really good service, technician arrived in less than an hour from booking the job. He was very friendly and professional.”

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“Good prompt service”

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“Lovely chap. Gave a clear description of the job and then did it. Efficient, effective, personable, interesting”