Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.78

4.8 Rating 5,089 Reviews

95 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 5,089 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Gentleman who turn up drained the wrong fuel which was great. But then did not have the right tool set to take certain pipes off or the knowledge to get the car started so I had to arrange for the car to be taken my local garage which cost me another £250 and them to top it off to only took them 5 minutes to get the car started by taking off a completely different pipe to which the Fuel fixer mechanic tried. So I was not very impressed with having to pay the £250 transport which was due to lack of knowledge. Regards Mark”

Helpful Report

Hi Mark, Thank you for sharing your experience. We appreciate your feedback and are glad the initial draining of the wrong fuel went well. However, we truly regret the issues you faced afterwards. It’s disappointing to hear that our technician did not have the necessary tools or knowledge to get your car started, leading to additional costs and inconvenience. We understand how frustrating this must have been for you, especially with the auto repair taking only a short amount of time elsewhere. Please know that your insights are invaluable, and we will use this information to provide additional training to our team to prevent similar occurrences in the future. Best regards, Aftercare Team Fuel Fixer Limited

“Very friendly efficient no problems with the car after the process had been carried out thank you”

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“First time in 60 years of driving but it happened FuelFixer FIXED IT. No fuss 5* service Definitely recommend”

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“Excellent and timely”

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“The service was very good and your staff Lee was very good”

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“From the moment I made the call after the wrong fuel was put in my car they had my back gave excellent advise and got the ball rolling to sort my car, the technician was with me within 90mins and quickly resolved my miss fuel mistake ( petrol in a Diesel ) pumped out my fuel tank and replaced with clean fuel to get me back on the road with no lasting damage to my vehicle. Excellent professional service would definitely recommend to others who unfortunately make the same mistakes”

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“Excellent service. Shame the jump leads were faulty. It took half an hour to replace these. Once done the car started after several clearing turns. The engine has performed fine ever since.”

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Thank you for your review, Jack! We're glad to hear that our service was excellent and that your engine is performing well now. We apologize for the inconvenience caused by the faulty jump leads and appreciate your patience while we rectified the issue. Your feedback helps us improve, and we’re here to assist you anytime you need us in the future! Best wishes, Aftercare Team Fuel Fixer Limited

“very good thank colin”

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“Helpful and friendly people very professional and got it done in the time specified hopefully won't need again but would go back if I do thanks again guys”

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“Very pleased with the call out tine, from ringing the Company for help and the help arriving at my address was less than an hour. Then he went to work, job done in less than 45 minutes, very relieved things went well in the end.”

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“Very good service, polite and attentive mechanic all done very efficiently.”

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“Super fast service. The Patrolman arrived in only 25 minutes. He was such a top man, so friendly and so knowledgeable. It is a very expensive mistake to make as it is not cheap, but that is the going rate and the cost of that compared to damaging your engine is for sure the only way to prevent huge costs down the line. After all you only have yourself to blame for the mistake! I can highly recommend FuelFixer from the booking process over the phone to the wonderful patrolman sorting my fuel tank. I am a member of the AA and they said the earliest they could help me was the following morning 12 hours later! The damage to my car would have already begun by then! Needless to say I won’t be continuing my membership with them. FuelFixer were there in 25 minutes. Use this company with confidence if you are unfortunate enough to make the mistake.”

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“The service man called Pete was incredibly helpful and worked quickly to get me back on the road. His advice was sound and the van is running well.”

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“Amazing service, the guy on the phone was very helpful and professional. Advised the cost and gave a time for the mechanic. The mechanic Pete was early which was great and was very professional and friendly and got to work straight away, it didn’t take long to get the car back running again. I highly recommend using them.”

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“Good service by CSABA although I did feel it was quite expensive”

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“Excellent service”

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“All round smooth and pleasant experience. All staff involved very helpful”

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“Extremely polite and helpful due to my mistake”

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“Fast, efficient service. And they didn’t make me feel like a complete idiot! Even though I was!”

Helpful Report

Thank you so much for your review, Anne! We're thrilled to hear that our team provided fast and efficient service while making you feel comfortable throughout the process. It’s our goal to ensure that every customer feels at ease, no matter the situation. If you ever need our services again, we’re here to help! Best wishes, Aftercare Team Fuel Fixer Limited

“Close to 'on time' and within 1.5hrs from initial contact. Highly efficient and knowlegible. Pleasant and helpful Paperwork efficient including this e-mail Result was as explained and car ran perfctly following fuel removal and full tank of correct new fuel.”

Helpful Report

Thank you for your glowing review, John! We're delighted to hear that our service met your expectations and that the process was efficient from start to finish. It’s great to know that your car is running perfectly after we resolved the issue. If you need any further assistance in the future, don't hesitate to reach out! Kind regards, Aftercare Team Fuel Fixer Limited

Fuel Fixer is rated 4.8 based on 5,089 reviews