Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.78

4.8 Rating 6,721 Reviews

95 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 6,721 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good and very efficient came straight away fixed it really fast would recommend to anyone the guy who came was brilliant”

Helpful Report

“Timely and very helpful… Thank you so much”

Helpful Report

“Called Fuel Fixer at 9.00pm on the night of the misfuel. Gentleman who answered the phone was very professional and extremely helpful. Appointment was made for the following morning at 8.00am at my home address. A very nice man called Andy arrived on time the following morning and proceeded to drain the fuel tank and flush out the engine. Everything was done and dusted in just over an hour and the car was mobile again straight away. I would highly recommend Fuel Fixer to anyone who has the misfortune to misfuel their vehicle and I must make special mention to Andy for his swift ,professional and friendly manor throughout the whole process.”

Helpful Report

“Very Prompt service and Engineer very courteous”

Helpful Report

“Arrived on minutes fantastic”

Helpful Report

“An excellent support team got me on the road quickly”

Helpful Report

“Brilliant service was with me within the hour of ringing, after I had put ad blue in diesel tank by mistake . Very professional service explained it all to me what process was , I have done just over 2000 miles since fuel fixer sorted my car with no problems at all”

Helpful Report

“Arrived extremely promptly. Carried out removal of contents of fuel tank quickly and cleanly.”

Helpful Report

“Good polite people not cheap tho but that’ll teach me to pay attention when filling up 🤣”

Helpful Report

“Great service . Nice peoe to deal with .”

Helpful Report

“Excellent service. The mechanic was timely, polite and supportive. Many thanks to him”

Helpful Report

“I am more than grateful for your assistance following my silly mistake. Your technician who attended was professional, knowledgeable and took the time, whilst the contaminated fuel was been removed, explaining the effects of driving with contaminated fuel in the tank I'm so pleased I took your advice and parked up. Thank you. Aubrey Smallwood”

Helpful Report

“Called on a sunday afternoon at 4.30 they was with me by 6.30 all done by 7 Excelent service can not fault”

Helpful Report

“Good service”

Helpful Report

“Great service, problem sorted in no time”

Helpful Report

“Very pleased with service received The chap who came was professional, friendly and explained everything clearly”

Helpful Report

“Fast effective service very helpful”

Helpful Report

“I would recommend Fuel Fixer, speed of call out was great, very informative and no hidden costs. Friendly team and fuel fixer Lee was amazing! 10/10”

Helpful Report

“Service was excellent and I could not recommend the guy who came more highly. However, I am concerned that my car is not starting as easily as it did prior to my mistake with the fuel and whilst it is still running well it occasionally struggles to start. This has never happened before.”

Helpful Report

Thank you for leaving a 5* review, even though you have concerns! Somebody from the office is going to get in touch so that we can sort this out for you. Kind regards, Aftercare Team

“Title: Fault Appeared Immediately After “Guaranteed” Repair I paid for a specialist AdBlue contamination drain on my 2021 Hyundai Tucson and was provided with a 28-day warranty. The vehicle had not been driven after the misfuelling incident. The day after the work was completed, a fuel filter warning light appeared. Hyundai diagnosed that the fuel filter housing was damaged and required replacement, which I have paid for. Given the immediate timing of the issue and that their technicians handled the fuel system components, I raised this under their 28-day guarantee. However, they have declined responsibility. I am disappointed that an issue arising the day after a costly repair, and within the warranty period, has not been resolved by the company.”

Helpful Report

Thank you for the review. As gone over in the email exchange, we did not touch your fuel lines or filter as the vehicle had not been started or driven. We had no cause to do more than drain and flush the tank. The garage diagnosed no damage to the filter housing but only that the water sensor had activated a warning light. The garage then advised that the filter needed to be changed. They charged you for this. You want us to pay for this action, despite us saying very clearly in writing before starting to do the job on your car (and in fact on any vehicle) that the filter will need to be changed at your convenience. We are sorry that we have not been able to settle this to your satisfaction by agreeing to pay your bill. We are also glad to know that your vehicle was successfully drained of contaminated fuel by our engineer, as noted in the garage report, and that you were able to get back on the road again. Kind regards Aftercare Team

Fuel Fixer is rated 4.8 based on 6,721 reviews