Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.78

4.8 Rating 5,535 Reviews

95 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 5,535 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

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“The service itself and the engineer carried out the work are outstanding but the cost ia way above any average for an emergency situation, just clearing a fuel tank and engine, running clearing fluid and some diesel added. for a 50 minute work the cost is £1600 very unaccebtable”

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“Gabe was the best thing that we could have hoped for after a pretty terrible evening. He showed up and was wonderful, efficient, and made the entire experience manageable.”

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Thank you for your feedback. We're glad we could help handle the situation and get you back on the road! Kind regards, Aftercare Team Fuel Fixer Limited

“excellent service”

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“Excellent service, arrived in 15 minutes. Made me feel reassured throughout. Thanks”

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“Great service . They came out within 20 minutes of calling . Very knowledgeable with advice and what to do next . Took them about an hour to drain the tank and sort it out at the side of a busy road junction”

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“Excellent”

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“Like every customer of Fuel Fixer, this was not a service I ever wanted to use, but an oversight on my part led to an AdBlue/diesel contamination. I called Fuel Fixer and it was clear that this needed dealt with as soon as possible due to the chemical reaction this contamination creates. What I was not expecting was a quote of £750 to drain and flush my tank. I voiced my surprise and said that I would need to shop around as this price was unacceptable. A manager came on the line and immediately offered to drop the price to £600, which in hindsight is galling as I could have paid the higher price had I not challenged it. A very nice technician came out, same day, and carried out the drain and flush - no complaints about this service whatsoever. He handed me a small tin of additive which he recommended and told me that would be another £30. Nobody uses this service willingly, as it’s only the result of being in a dire situation. I understand that there is travelling time and cost for the operative, but the initially quoted price of £750 (then another £30 for additive) for an hour’s work, seems unjustifiable, in the knowledge that the customer has little choice but to take action to prevent expensive damage to their vehicle. The only positive that I have taken from this is that I will never make the same mistake again. Fuel Fixer - good at what you do, but there’s no need for it to cost as much as this.”

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Thank you for your detailed feedback. We're glad you were satisfied with the technician and the service provided. Kind regards, Aftercare Team Fuel Fixer Limited

“Service was excellent both on the phone and the guy who came out and fixed things competently and in a friendly and informative way. 3 stars because three service seems far more expensive than others which I didn't realise till later.”

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Thank you for your feedback. We're pleased to hear you were happy with the service and support provided. Kind regards, Aftercare Team Fuel Fixer Limited

“The engineer arrived within the time estimated (Dan ) was very respectful and knew exactly what to do to help me in the situation.”

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Thank you for your feedback. We're pleased to hear that Dan provided prompt and professional assistance when you needed it! Kind regards, Aftercare Team Fuel Fixer Limited

“Very efficient service from first to last contact. Bela, the technician who attended, explained exactly what he was doing from start to finish and managed to calm me down!!! Thank you all for getting me out of a very embarrassing situation in such a professional manner. Highly recommended.”

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“Very excellent service. Very friendly guy who attended my car.”

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“Team were great on the phone. Booked a specialist to attend - arrived within 45 mins. Michal was very knowledgeable, friendly and explained lots about the process. Sorted in 20 minutes, waited while we road tested, and ensured a top class result. Thanks so much team.”

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“Easy and quick service and very friendly and helpful colleagues both in the office and the engineer who attended. Thank you!”

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“Quick efficient and friendly service”

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“Gabe was brilliant.”

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“Great service”

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“I was on holiday with my family in Wales when I made the mistake of adding a half a tank of petrol into my diesel rental car. It was late on a rainy Saturday night of a bank holiday weekend, and no garage was going to be able to help me until at least Tuesday, seriously disrupting our family’s holiday plans. Fuel Fixer came to the rescue and professionally handled everything on that rainy Saturday night. I will always be grateful.”

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“I was very impressed. Emily gave me a good discount the job was done very quickly”

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“There quickly, got job done properly. I was very worried that I’d done permanent damage. However, all is well. In fact my diesel truck is running better than ever. What a relief”

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“Brilliant service, arrived within 30 mins and very fast and thorough. Couldn’t recommend enough.”

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Fuel Fixer is rated 4.8 based on 5,535 reviews