Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.78

4.8 Rating 5,995 Reviews

95 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 5,995 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

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“Fast and Great service, very knowledgeable mechanic”

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“Fuel tank drained and car fully functioning in a little over 30 minutes. Wait time reasonable if longer than had been given initially. Negative is lengthy negotiation over cost”

Helpful Report

Thank you for your review, Jannett! We're pleased to hear that we were able to get your car running smoothly in a timely manner. We appreciate your feedback concerning the negotiation over costs — it's important for us to provide clarity and satisfaction in that area. Your insights will help us improve! Warm regards, Team Fuel Fixer

“Very quick to arrive and got everything up and running within the hour. Great service.”

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“You engineer was brilliant, was very helpful, polite, courteous and did amazing job. He is definitely an asset to your company.”

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“From the initial call to being back on the road the service was excellent. Estimated time of arrival was spot on, the technician was informative, professional and pleasant.”

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“Bence was excellent communicating what he needed to do to complete a thorough job well done. Not cheap but efficient and hopefully 🤞I’ll not need to call on your services again, but will keep your number handy, just in case.”

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“Excellent service a very knowledgeable and reassuring mechanic arrived within 45 minutes of calling, many thanks 5*”

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“A brilliant service on every level from the call to my car being fit and ready for action. The call centre was superb…and Bence oustanding and an absolute joy. Thank you Fuel Fixer, a super happy customer! Kind regards Steven”

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“Very good, mechanic was polite, excellent service”

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“I was very happy with the service provided by Christian (the technician). I have provided a review on Google and Trustpilot with further details.”

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“Great service. Prompt response from initial call through to technician arriving Work completed within the hour of arriving. Comprehensive debrief of work carried and next actions required. Would definitely recommend for anyone in the same situation.”

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“The technician who attended, Bela, was very efficient and knowledgeable. The only negative comment is that when I made the initial phonecall I was told that the technician woul be with me by 7pm. This was important to me as I needed to travel home that evening (200 miles). Unfortunately the technician didn't arrive until 9pm - not his fault. I was told that all vehicles were tracked, so made the assumption that the 7pm timeslot was reasonably accurate. This meant having to spend an additional night before travelling home as I didn't fancy beginning my journey at around 10pm”

Helpful Report

Thank you for your review, Alan. We're pleased to hear that Bela provided you with efficient and knowledgeable service. We sincerely apologise for the delay in arrival; we will address the communication regarding estimated arrival times to enhance our service in the future. Warm regards, Team Fuel Fixer

“Timely response and quality service”

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“Your engineer was very polite and professional I would certainly recommend your company to any one requiring your service Ken”

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“Prompt repair, competent & pleasant engineer. Unfortunately it was very expensive that’s why I can’t give a 5 star rating”

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Thank you for your feedback, David! We're glad to hear that the repair was prompt and our engineer met your expectations. We understand that costs can be a concern and appreciate your honesty. Kind regards, Team Fuel Fixer

“Excellent and quick service. Thank you!”

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“Even though expensive was with me within 1 1/2 hours. Friendly guy Steve sorted it within 40 minutes. Teaches you to look at the pumps when using a different one.”

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“Excellent service, knowledgeable and helpful, friendly phone operator, she managed to send someone to me within 30 minutes. The whole process took less than an hour and the technician was lovely. Love the 28 day guarantee and assurance. Would definately recommend this company.”

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“Quick response. Great service but hope I don't need you guys again 😀”

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“Very efficient service from both the initial point of contact and the engineer who attended, pleasure to deal with.”

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Fuel Fixer is rated 4.8 based on 5,995 reviews