Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.78

4.8 Rating 6,260 Reviews

95 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 6,260 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick to attend vehicle, the engineer was really helpful and checked the car to make sure no damage had been done to the engine. Excellent service, thank you.”

Helpful Report

Thank you for your feedback. We’re glad the engineer was quick to attend and checked the car to ensure no damage to the engine. Kind regards, Team Fuel Fixer

“brilliant service quick to get out to the car and really nice to chat to so would rec to anyone thanks michal”

Helpful Report

Thank you for your feedback. We’re glad you had brilliant service, and that you found Michal nice to chat to. It's essential that we put our customers at ease, after what is normally a stressful situation has occurred! Kind regards, Team Fuel Fixer

“Very quick and reliable service”

Helpful Report

Thank you for your feedback. We’re glad you found the service quick and reliable. Kind regards, Team Fuel Fixer

“Excellent, knowledgeable, friendly mechanic who sorted the problem without any issues. Totally satisfied with workmanship.”

Helpful Report

Thank you for your feedback. We’re glad you found the mechanic excellent, knowledgeable and friendly, and that the problem was sorted without any issues. Totally satisfied with the workmanship—we’ll pass your kind words to the team. Kind regards, Team Fuel Fixer

“Csaba did a great job! My horsebox was running smoothly within an hour of his arrival . All the staff l had dealings with at Fuel Fixer were helpful and totally non-judgemental, so l didn't feel quite so bad for making such a cataclysmic mistake! Thank you so much. Cx”

Helpful Report

Thank you for your feedback. We’re glad Csaba could get your horsebox running smoothly so quickly, and that our team made you feel comfortable. Kind regards, Team Fuel Fixer

“As I a customer I do like it because of the service was okay the men came about 40 minutes but the charger is too high I wasn't expected £394 for 20 minutes job.. it could £200 on my opinion..”

Helpful Report

Thank you for the review. We are very glad to hear that everything went well in terms of the service and delivery. We understand on the price - it is always a shock to have to pay for a mistake! Kind regards Aftercare Team

“Very professional”

Helpful Report

Thank you for your feedback. We’re glad you found us professional - that's the most common word used to describe us! Kind regards, Team Fuel Fixer

“Absolutely brilliant. Came within an hour and sorted my stupid mistake. They were considerate professional and friendly. Would highly recommend them but hopefully I won’t need them again !”

Helpful Report

Thank you for your feedback. We’re glad we could help quickly and sort out the issue. And, hopefully, we don't see you again! Kind regards, Team Fuel Fixer

“A great, friendly and professional service. Really helped us feel better about misfueling the car.”

Helpful Report

Thank you for your feedback. We’re glad you found the service great and that we could help with the misfuel. Kind regards, Team Fuel Fixer

“I recently used Fuel Fixer’s service and was really impressed. Their online customer support was friendly, responsive, and made the whole process easy from the start. The technician they sent out arrived quickly, explained everything clearly, and handled the job professionally. Great service overall — fast, reliable, and reassuring during a stressful situation. I’d definitely recommend Fuel Fixer to anyone who needs help after misfueling.”

Helpful Report

Thank you for your feedback. We’re glad you were impressed with Fuel Fixer’s service, and that our online support and technician met your expectations. Kind regards, Team Fuel Fixer

“Very helpful, quick response, got me out of a sticky situation!!”

Helpful Report

Thank you for your feedback. We’re glad our team could be helpful, respond quickly, and get you out of a sticky situation. Kind regards, Team Fuel Fixer

“The contact was given at the garage when asked for advice The call centre contact was smooth and reassuring. I was lucky as that immediate advice stopped me making mistakes . Assistant was efficient and supportive. THANK YOU . Would definitely Recommend”

Helpful Report

Thank you for your feedback. We’re glad the garage contact and our call centre provided smooth, reassuring service, and that the immediate advice helped you avoid mistakes. Kind regards, Team Fuel Fixer

“I accidentally put petrol in my diesel van. I wasn’t aware until a few moments later my van started shuddering and bunny hopping! I phoned the petrol station and they confirmed that I had indeed put petrol in. They gave me Fuel Fixers number. I am a member of the AA, however the thought of waiting around for hours didn’t appeal at the end of a busy day and I needed the van for work the next day. I phoned Fuel Fixers and spoke to Laveal. He was very friendly and reassuring. He told me exactly what the cost would be and how long Id wait until someone could help. Considering how busy the roads were with rush hour traffic and diversions, I didn’t have to wait too long (under two hours). I initially paid a fee of £150 and the rest to be paid to the mechanic. Michael text me and let me know how long he’d be. When he arrived he was cheerful, professional and confident. He even topped up my screen wash for me, as I mentioned it was low. He was kind and helpful and I felt certain that he would do a good job. Which he did. It’s not cheap, however I felt I got good value for money. The company were very respectful, responsive and professional. They got the job done and turned a negative experience in to a positive one. Thank you Michael I wish everyone was as helpful as you and also Laveal. Like a breath of fresh air!”

Helpful Report

Thank you for your feedback. We’re glad Laveal and Michael could help and that you felt supported throughout. The key thing for most people in this situation is speed - getting you back on the road again as fast as possible. We are glad to hear that we were able to do this for you! Yes, we are not the cheapest, but we feel that we go above and beyond just "doing the job", taking care enough to fully deal with the situation at hand, and giving you value for money! Good to hear that we got it right in your case. Kind regards, Team Fuel Fixer

“Best service ever, arrived within 40 minutes of a phone call. Very efficient service and had my car running and back on the road within the hour. Thoroughly recommend if you should need this service.”

Helpful Report

Thank you for your feedback. We’re glad you’re satisfied with the fast and efficient service - most people don't have time to sit around and wait for hours! Kind regards, Team Fuel Fixer

“My home visit by fuel fixer was spot on. The guy was so professional and even took the time to fully explain what he was doing and why. I was a very happy customer who greatly appreciated his help. This saved me hundreds of in future costs if I had ignored it”

Helpful Report

Thank you for your feedback. We’re glad the visit met your needs, and that the explanation and professionalism stood out. Kind regards, Team Fuel Fixer

“Excellent service”

Helpful Report

Thank you for your feedback. We’re glad you found the service excellent. Kind regards, Team Fuel Fixer

“Really good company to deal with from.the initial telephone call to the gentleman who sorted my car out”

Helpful Report

Thank you for your feedback. We’re glad you had a great experience from the initial call to the gentleman who sorted your car out. We’ll pass your kind words to the team. Kind regards, Team Fuel Fixer

“Prompt attendance Good service”

Helpful Report

Thank you for your feedback. We’re glad you found the service from Andras to be prompt and good. We’ll pass your kind words to the team. Kind regards, Team Fuel Fixer

“Quick and efficient servive”

Helpful Report

Thank you for your feedback. We’re glad you found the service quick and efficient. We’ll pass your kind words to the team. Kind regards, Team Fuel Fixer

“I called Fuel Fixer when I stupidly filled my tank with diesel instead of petrol. As a result my car would not start. Service was a little late but the operative was friendly, helpful and clearly very experienced. I have been very satisfied with the result - no problems with the car since. I have never been in this situation before and so did not know what it was likely to cost to fix. I was initially quoted a price of well over £400 but haggled and eventually settled for £260. I’m left with the feeling that if I’d haggled longer the price might have come down even more.”

Helpful Report

Thank you for your feedback, John. We’re glad the operative was friendly and helpful and that you’re happy with the repair. We’ll take your note about pricing on board and review our quoting process to ensure clarity in the future. Kind regards, Team Fuel Fixer

Fuel Fixer is rated 4.8 based on 6,260 reviews