Friars.co.uk Reviews

Name: Friars.co.uk
Address: 6-8 Main Street, ,, 6-8 Main Street, ,, Cumbria
Rating: 4.81

4.8 Rating 16,363 Reviews

96 %

of reviewers recommend Friars.co.uk

4.8

Based on 16,363 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street, ,,
6-8 Main Street, ,
Cumbria
CA12 5JD

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Friars.co.uk 5 star review on 20th April 2025

Elizabeth Joan MacMaster

Friars.co.uk 5 star review on 10th April 2024

Laura Morrison

Friars.co.uk 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product but postage high .”

Helpful Report

Posted 7 years ago

“They were very good! Something in the order was damaged but Friars quickly replaced it. They were great. Thank you”

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Posted 7 years ago

“The chocolates are delightful and good value. My only complaint was that I bought two boxes of different chocolates and the smaller box of orange creams was protected only by a soft see through lid and the chocolates were squashed on the top which didn't make them look very nice.”

Helpful Report

Posted 7 years ago

Hello Terri, I'm sorry that the orange creams you ordered from us were damaged on arrival. We pride ourselves on packaging our orders to ensure all items arrive in perfect condition and this hasn't been achieved on this occassion. I will pass on your feedback to our packing team and make them aware of the issue you have highlighted to us. Please contact us directly and we will arrange for a replacement box to be sent out to you. Kind Regards Friars Customer Service

Posted 7 years ago

“Classic Treacle Toffee arrived as promised. I was surprised at the small size of box as looked bigger on the website. Toffee has good colour, though not as dark as the toffee I make at home. Taste was about 8/10 as took a while for taste to come through which is surprising as dark treacle is a strong flavour. Texture 8/10 seemed smooth and didn't have a powdery feeling in mouth. Smell 6/10 as didn't have a strong smell of treacle when at room temperature. Overall, I would put this at 7/10 as I am comparing this with the one I make at home, which the children seemed to go for at the community fire work display. Thank you for the treacle, we enjoyed it.”

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Posted 7 years ago

Thank you for taking the time to give us such a detailed review. Your comments will be helpful to our other customers. Kind Regards Friars Customer Service

Posted 7 years ago

“I purchased your salted caramel chocolates for a friend and therefore I don't know their quality.”

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Posted 7 years ago

“we received a big box of chocolate items that we ordered for xmas they were delivered very quickly .we ordered quite a bit as there was a few free items being given away however these didn't arrive.on enquiring we were told we hadn't put the code on our order.we were certain we had but couldn't prove it.So we were left without.”

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Posted 7 years ago

“I purchased Friars chocolates as a gift for my daughter and her family but they were disappointed by the sweetness of the chocolates which they felt spoilt the enjoyment of the chocolates.”

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Posted 7 years ago

Hello Alexis, I'm sorry that your daughter and her family were disappointed with the sweetness of our chocolates. White chocolates are generally sweeter as they don't have the same level of cocoa solids as the milk and dark varieties to balance out the sugar in the same way. Of course, personal taste is also a factor; but we will pass your comments onto the manufacturers. Kind Regards Friars Customer Service

Posted 7 years ago

“The violet creams are delicious. The only problem was that they did not arrive by next day delivery, in fact they took several days. At least the cokmpany refunded my postage, so that was good. Product fine though.”

Helpful Report

Posted 7 years ago

Hello, I am sorry the violet creams did not arrive the next day as expected, unfortunately we have to rely on a third party for our deliveries and although they are usually reliable we do occasionally have the odd delay beyond our control. I am glad to hear that you enjoyed the violet creams. Kind Regards Friars Customer Service.

Posted 7 years ago

“Delivery was prompt and packaging no beautiful. The Friars chicks were good, unfortunately the bag of jelly beans may have been exposed to a little moisture as some were stuck together, which was a shame.”

Helpful Report

Posted 7 years ago

Hi Fiona, Thanks for your review. I would just like to assure you that we store the jelly beans in a dry environment, just as we do all our products. We have found that certain flavours do sometimes end up sticking together, such as blueberry and red apple and unfortunately Jelly belly have recently changed the colourings that they use in the jelly beans (hence the dramatic change in colour of some flavours) and this has caused this to happen a little more frequently. Kind Regards Friars Customer Service.

Posted 7 years ago

“I think VAT is wrong as it includes Postage price as well as goods price”

Helpful Report

Posted 7 years ago

Hi Sofia, Thank you for your review. There is VAT added to our postage costs, so this is reflected in the VAT amount on the invoice received with your parcel. Therefore, the total VAT amount is inclusive of both goods and postage prices. Kind Regards Friars Customer Service

Posted 7 years ago

“Sadly my order was incorrect - I ordered violet creams and violet and rose creams were sent. I had paid the extra postage as I needed the item by a certain date - and Friars offered an excellent selection and they looked good. When my incorrect order arrived via Royal Mail in the afternoon I immediately telephoned and, to their credit, the correct item was sent together with a paid return label for the incorrect item. It did mean a trip to the Post Office to send off the incorrect parcel - but the new delivery arrived in time for the occasion. The recipient was thrilled with the chocolates and remarked how difficult they are to find. So all was well.”

Helpful Report

Posted 7 years ago

Hi Jennifer, Thank you for your review and again I am sorry that the incorrect item was sent to you. We are in the process of implementing a scan and pack system to try and avoid these incidents happening in the future. I am happy to hear that we managed to rectify the issue in time for the occasion and that the recipient was pleased with the chocolates. Kind Regards Jackie

Posted 7 years ago

“The quality is good, however the quantity is poor. Sizes look bigger on photos”

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Posted 7 years ago

Hello, I am sorry that you were disappointed with the size of the products. We provide weights of all our products, and dimensions where possible, to try and inform customers of size as we know it is hard to tell when purchasing online. Kind Regards Jackie

Posted 7 years ago

“Product very good although abit small in size. Chocolate very tasty.”

Helpful Report

Posted 8 years ago

“Good service, different, bought the game controller, chips and cigar - would only buy from occasionally, a little bit too expensive”

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Posted 8 years ago

“I ordered easter chocs for my daughter and family. They loved the chocs but could not find anything in the box that explained what the different flavours were. Also, when I ordered the chocs there was nowhere on the form to let me put in an easter message to my family.”

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Posted 8 years ago

“They arrived really quickly and tasted so much better than I ever remember jelly beans tasting in the past. Thank you.”

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Posted 8 years ago

“I bought the jar of prosecco gummies specially for a man friend, it was smaller than I expected when it arrived and I was gutted to see they contained gelatine when it's possible to make perfectly good jelly sweets without that gross crap in, go ask m&s.”

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Posted 8 years ago

“Ordered chocolate control pad + chocolate iPhone. Quick delivery. Looked good Expected them to be much bigger,not much chocolate for the money! with delivery £5.00 each! Abit much!”

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Posted 8 years ago

“My order has not arrived, which is not surprising,as you use Royal Mail. They have attempted to deliver at7.30am, but as I am hard of hearing, (one of my disabilities, )and they don't use the doorbell, I have not been aware of their presence. I suggest that you use courier firms in future , they seem to be more efficient, just a suggestion! Star rating takes into account Royal Mail! You are good, they are not, from personal experience.”

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Posted 8 years ago

“The chocolates are poor value for money we felt, after a online order, six chocs for £4.50 and the Liquer box very bland”

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Posted 8 years ago

Friars.co.uk is rated 4.8 based on 16,363 reviews