Sadly my order was incorrect - I ordered violet creams and violet and rose creams were sent. I had paid the extra postage as I needed the item by a certain date - and Friars offered an excellent selection and they looked good. When my incorrect order arrived via Royal Mail in the afternoon I immediately telephoned and, to their credit, the correct item was sent together with a paid return label for the incorrect item. It did mean a trip to the Post Office to send off the incorrect parcel - but the new delivery arrived in time for the occasion. The recipient was thrilled with the chocolates and remarked how difficult they are to find. So all was well.