Friars.co.uk Reviews

Name: Friars.co.uk
Address: 6-8 Main Street, ,, 6-8 Main Street, ,, Cumbria
Rating: 4.81

4.8 Rating 16,360 Reviews

96 %

of reviewers recommend Friars.co.uk

4.8

Based on 16,360 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street, ,,
6-8 Main Street, ,
Cumbria
CA12 5JD

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Friars.co.uk 5 star review on 20th April 2025

Elizabeth Joan MacMaster

Friars.co.uk 5 star review on 10th April 2024

Laura Morrison

Friars.co.uk 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cherries 🍒 are a sinful delight. Boxed assortment disappointing.”

Helpful Report

Posted 6 years ago

Hello Rachel, I'm glad that you enjoyed the cherries and I'm sorry that the milk assortment wasn't to your taste. I will pass on your feedback to our team. Kind Regards Friars Customer Service.

Posted 6 years ago

“Alot smaller than expected. No sweets included. Packaged in a larger box only to open and realise the actual size was disappointing.”

Helpful Report

Posted 6 years ago

Hi Caroline, I'm sorry that you were disappointed with the jelly bean dispenser you purchased from us. The listing on our website does state that jelly beans are not included and the full dimensions of the dispenser are also listed to avoid any confusion. If you would like to return the item for a full refund, please contact us directly and we will be able to advise you going forward. Kind Regards Friars Customer Service

Posted 6 years ago

“Quick delivery but smaller than anticipated”

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Posted 7 years ago

“Truffles were great compared to any other but not a hint of gin in it. Fairly disappointed about that.”

Helpful Report

Posted 7 years ago

Hello Kevin, Thank you for your feedback and I'm sorry that you were disappointed with the truffles you received from us. As the truffles are handmade, there will be occasions where the flavours may vary from time to time. However, I will pass on your comments to highlight the issue you have raised. Kind Regards Friars Customer Service

Posted 7 years ago

“It was the perfect gift for my daughter however the presentation wasn’t great as the chocolate frogs were all marked and looked as though they had been piled in a box”

Helpful Report

Posted 7 years ago

Hi Maria, Thank you for your feedback. Due to the shape of the frogs, we packaged them in the best fitting box to keep them secure; however there is a chance that they have moved around in transit which could have caused the marks. We will bear your comments in mind when sending orders of this nature out in future. Kind Regards Friars Customer Service

Posted 7 years ago

“Daffodils chocs looked great not so happy with the fishing chocs they didn’t look as good as advert air bubbles in most of it and looked cheap although they were not”

Helpful Report

Posted 7 years ago

Hello Karen, I'm sorry that you were unhappy with the fishing kit you received from us. Air bubbles can occur from time to time due to the nature of the product. The figures are produced using a mould and the filling can often create air bubbles. Although every effort is made to avoid this, occasionally air bubbles can still be present. Kind Regards Friars Customer Service Kind Regards Friars Customer Service

Posted 7 years ago

“I got a full refund”

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Posted 7 years ago

“The item I purchased was well packaged and arrived quickly, however I do not feel the product was as good quality as pictured on their site or as expected. Described as Belgian chocolate on site, but not on the product and when queried I had to research the product by following links to qualify the description. Seemed a bit over the top. I was going to return it, but I did not have time to before Valentines day, so I decided to risk giving it is a present and I hoped my fella wouldn't be disappointed.”

Helpful Report

Posted 7 years ago

Hello, I'm sorry that you were disappointed with the product you ordered from us. All of our chocolate kits are made with Belgian milk chocolate but I will pass on your feedback to the factory and see if we can have this made clear on the packaging. Kind Regards Friars Customer Service

Posted 7 years ago

“Receptionist on the phone was extremely helpful and there were no errors in spelling or punctuation on the gift tag! I have not been offered the option of suggesting improvements. The coffee flavour could definitely have been stronger in all our coffee selection chocolates. In some, it was barely discernible. Also I felt the chocolates were not 100% fresh. They appeared slightly 'tired'. Perhaps you don't sell many of this selection?”

Helpful Report

Posted 7 years ago

Hello Lucy, I'm sorry that you were disappointed with the chocolates you ordered from us. The Coffee Collection is our most popular chocolate box and we sell a lot of them. With regards to the flavours, the chocolates are handmade so the batches may vary in flavour during production. I can assure you that all of our chocolates are fresh as they are produced on a regular basis, due to the popularity of this box. Kind Regards Friars Customer Service

Posted 7 years ago

“Disappointed at the presentation quite expensive chocolates bought as a gift came in a bag. Sure they were boxed when I ordered last time. They arrived I damaged as had cardboard delivery box. Arrived quickly after order so pleased about that”

Helpful Report

Posted 7 years ago

Hello Mrs Tanner, I'm sorry that you were disappointed with your puchase from us. We do sell boxes of the dark chocolate cherry liqueurs in sizes of 8 or 24 chocolates. However, the chocolates you ordered from us were the taster packs which contain 6 chocolates in a tray and are covered with a cellophane wrapping. With regards to the packaging, all of our orders are dispatched in cardboard boxes and we try to pack them so as to avoid any damage in transit but this obviously hasn't happened with your order and I will pass your comments on to our packing team so that they are aware of the issue you have encountered. If you wish to return the chocolates for a refund, please contact us directly and we will arrange this for you. Kind Regards Friars Customer Service

Posted 7 years ago

“For my 94 yr old Mother they were a bit too large and hard !”

Helpful Report

Posted 7 years ago

Hi Pamela, I'm sorry that you were disappointed with the truffles you ordered from us. Our truffles are handmade which means the size can vary slightly but they are made to a standard truffle size. The chocolate shell can also vary in thickness due to the nature of production but I will pass your comments on to our chocolatier so they are aware of the issue you have highlighted to us. Kind Regards Friars Customer Service

Posted 7 years ago

“Unfortunately I am unable to review my sweets as the postman who delivered them decided that leaving the package on my doorstep on the wettest day of the year was a sensible idea!! The packaging had completed disintegrated in the rain and the contents were also soaking wet. The New Berry Fruits box was saturated and the bag containing Jelly Belly jellybeans also contained rainwater! The only thing I could do with the whole lot was throw it in the bin. Not really your problem but I just thought I should let you know.”

Helpful Report

Posted 7 years ago

Hello Kim, I'm sorry that your order didn't arrive with you in tact as we would expect. Unfortunately, as we rely on a third party to deliver our orders, we can not control what happens with the orders once they have left us. If you have any photographs of the order you received from us, I would be grateful if you could send them to us so that we can follow up on the issue with Royal Mail. I can send out a replacement or refund your order for you, whichever you wish. Please let me know how you would like to proceed. Kind Regards Friars Customer Service

Posted 7 years ago

“I was very happy with the fast delivery, but these new berry fruits are not the same as the ones I remember from years ago so that was disappointing. You have the same name but not the same sweet. The difference is the liquid centre. Some of the fruits did not have liquid centres at all, some just very small liquid, nothing like how they used to be. These sweets used to be so good, I wish I could find the same thing now,but everything has changed.”

Helpful Report

Posted 7 years ago

Hello Brenda, I'm sorry that you were disappointed with the quality of the New Berry Fruits you received from us. I will pass on your comments to our supplier so that they are aware of the issue you have highlighted, but as we do not make the New Berry Fruits ourselves, it is not guaranteed that the quality will improve. Kind Regards Friars Customer Service

Posted 7 years ago

“My one disappointment was that I could not place multiple orders to different addresses at one time.”

Helpful Report

Posted 7 years ago

Hello Mandy, I'm sorry that you were disappointed with not being able to order for multiple addresses at one time. Unfortunately, our system does not have this facility but we are currently looking into it to see if there is a way around this issue. I will, however, pass on your comments to our internet team. Kind Regards Friars Customer Service

Posted 7 years ago

“Quick delivery”

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Posted 7 years ago

“Wouldn't have bought the product of I had known how much the postage was”

Helpful Report

Posted 7 years ago

Hello, Our delivery prices are clearly stated on every product page and on the 'Delivery & Returns' page. We charge a flat fee of £3.95 per order which is in line with other online retailers. Kind Regards Friars

Posted 7 years ago

“Good quality chocolates”

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Posted 7 years ago

“Chocolates look scrumptious but the personalised card I have to say was a bit naff regrettably”

Helpful Report

Posted 7 years ago

Hello Kathy, I'm sorry you were disappointed with the gift card provided with your order. I will pass your comments on to our design team for them to review. Kind Regards Friars Customer Service

Posted 7 years ago

“I'm sorry to tell you that that the coffee chocolates hardly have the taste of coffee.”

Helpful Report

Posted 7 years ago

Hi Christina, We're sorry to hear that, all reviews on this product to date have been exceptional. Please contact us if you require any further assistance. Kind Regards Customer Service

Posted 7 years ago

“Product good but postage high”

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Posted 7 years ago

Hello Lee, I'm sorry that you found our delivery charge to be high. We set our delivery charges at a competitive rate to other companies and our standard delivery charge of £3.95 is set per order. Kind Regards Friars Customer Service

Posted 7 years ago

Friars.co.uk is rated 4.8 based on 16,360 reviews