Friars.co.uk Reviews

4.8 Rating 14,638 Reviews
95 %
of reviewers recommend Friars.co.uk
4.8
Based on 14,638 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Friars.co.uk Reviews

About Friars.co.uk:

It all started back in 1927 when William Long had the fabulous idea of opening a luxury chocolate shop in the picturesque town of Keswick, in the heart of the Lake District. He probably never dreamed it would still be in the same family nearly 100 years later.

In those early days the shop only opened during the summer months and it is believed William chose to winter in the Madeira sunshine. As you would expect the business has evolved in many ways since then, however certain principles remain since those early days.

Innovation – We were the first to make a prosecco truffle and then shortly after we followed with our fabulous gin truffle. More recently; although Easter eggs are synonymous with Easter, we decided to move away from the main stream and invented our famous hot cross bun truffle.

But all this only scratches the surface; we are also one of the first chocolate makers to start transitioning to 100% biodegrade packagingM as well as pioneering vegan milk and white chocolate...among other things.

Quality – Any new chocolate must meet certain requirements to get past our strict tasting panel. If one of the panel gives a score below 9/10 then we simply won’t offer the chocolate to our customers.

Longevity – We are immensely proud of our historic routes and in this fast moving, ever changing world, we take pride in our tradition and heritage. Our rose and violet creams are the same ones that William sold on that first day of opening, back in 1927. We have survived and prospered over the last 90 years and with the launch of our Ambleside store and an online service, we fully intend to be around for the next 100 years.

After all life is too short, so why settle for ordinary chocolate?

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street, ,
CA12 5JD

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Easy to order and quickly delivered
Helpful Report
Posted 1 year ago
Chocolates arrived well packaged. Not tried to em yet but they look good. Would have preferred more options for delivery other than 2nd class post as this took longer than expected due to postal strikes. Personally I would prefer courier delivery and would pay for it to as I’m sure others would to guarantee a delivery date.
Helpful Report
Posted 1 year ago
The service was excellent along with the product if I’m honest it’s five star but sadly they sent my order to the wrong address using the wrong postcode Would this stop me from using again No it would not.
Helpful Report
Posted 1 year ago
Small but nice .CLd do with being bigger pieces
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Posted 1 year ago
Enjoyed the chocolates which were promptly delivered, packed beautifully. Ate some and purchased others for presents.
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Posted 1 year ago
The vegan chocolates were brought as a Christmas present for my sister-in-law and her husband, who were delighted with them.
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Posted 1 year ago
Excellent chocolates but a little on the pricey side for 'regular' treat - Really good quality and lots of variety. Would purchase again.
Helpful Report
Posted 1 year ago
excellent chocolates....staff SO friendly and helpful.....pity the company uses grossly inefficient royal mail instead of any one of the EFFICIENT and much FASTER delivery services that enables other chocolatiers to offer MUCH faster service !!!!!!!
Helpful Report
Posted 1 year ago
I can only comment on the delivery and not the chocolates. These were bought as Christmas presents and have not been tried yet. The chocolates arrived well enough packaged but the box could possibly have done with just a little more internal soft packing. It was obvious that the two chocolate boxes had been able to move around a little during transit as there were spilt crumbs of chocolate in the delivery box. That said, there was no damage to the chocolate boxes themselves. Nice looking upmarket boxes as well. Overall, I was pleased with my purchase.
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Posted 1 year ago
Nothing wrong with product lovely, bit terrible delivery took over a week, when we are used to amazon , it felt like pony post
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Posted 1 year ago
Lovely chocolates. But on opening them the chocolates on the top layer we’re stick and melting
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Posted 1 year ago
Chocs look great can't wait to try them at Christmas bought these as preffered flavours. More disappointed that I missed out on Black Friday deal.
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Posted 1 year ago
Disappointing that we were outside the windrow to get the Black Friday treat! I thought you might send it anyway!
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Posted 1 year ago
Paid extra for next day delivery. Ordered Saturday arrived Wednesday which missed the gift window I had planned. The chocolates are very nice but try the Lidl floral creams....a quarter of the price .
Helpful Report
Posted 1 year ago
Hello, Thank you for your review we are sorry your order was delivered late. Unfortunately, we have to rely on a third party for our deliveries and although they are usually very reliable there can occasionally be delays beyond our control. Hopefully, the refund of your delivery charges should already be in your account. Kind Regards Friars Customer Service
Posted 1 year ago
Well presented. I gave as a gift. They loved it
Helpful Report
Posted 1 year ago
The Order came swiftly and looks good to give my vegan relations for Christmas. But I forgot to put in the code for a first- order discount. So missed out. I will try some myself soon.
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Posted 1 year ago
Happy with the items delivered on time and as expected.
Helpful Report
Posted 1 year ago
I purchased some Vegan chocolates as a gift for someone for Christmas, they look delicious, nice packaging too. These vegan chocolates are milk chocolate, which is difficult to find, as most vegan chocolate is dark chocolate. Hopefully, they will taste as good as they look.
Helpful Report
Posted 1 year ago
Good, efficient service kept well informed of the delivery status. The proof of the pudding will come at Christmas but if as good as last year she will be well pleased
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Posted 1 year ago
Happy with purchase haven't tried they are Christmas gifts nice packaging will keep box for myself
Helpful Report
Posted 1 year ago
Friars.co.uk is rated 4.8 based on 14,638 reviews