Friars.co.uk Reviews

4.8 Rating 14,691 Reviews
95 %
of reviewers recommend Friars.co.uk
4.8
Based on 14,691 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Friars.co.uk Reviews

About Friars.co.uk:

It all started back in 1927 when William Long had the fabulous idea of opening a luxury chocolate shop in the picturesque town of Keswick, in the heart of the Lake District. He probably never dreamed it would still be in the same family nearly 100 years later.

In those early days the shop only opened during the summer months and it is believed William chose to winter in the Madeira sunshine. As you would expect the business has evolved in many ways since then, however certain principles remain since those early days.

Innovation – We were the first to make a prosecco truffle and then shortly after we followed with our fabulous gin truffle. More recently; although Easter eggs are synonymous with Easter, we decided to move away from the main stream and invented our famous hot cross bun truffle.

But all this only scratches the surface; we are also one of the first chocolate makers to start transitioning to 100% biodegrade packagingM as well as pioneering vegan milk and white chocolate...among other things.

Quality – Any new chocolate must meet certain requirements to get past our strict tasting panel. If one of the panel gives a score below 9/10 then we simply won’t offer the chocolate to our customers.

Longevity – We are immensely proud of our historic routes and in this fast moving, ever changing world, we take pride in our tradition and heritage. Our rose and violet creams are the same ones that William sold on that first day of opening, back in 1927. We have survived and prospered over the last 90 years and with the launch of our Ambleside store and an online service, we fully intend to be around for the next 100 years.

After all life is too short, so why settle for ordinary chocolate?

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street, ,
CA12 5JD

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Anonymous
Anonymous  // 01/01/2019
Happy with the items delivered on time and as expected.
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Posted 1 year ago
I purchased some Vegan chocolates as a gift for someone for Christmas, they look delicious, nice packaging too. These vegan chocolates are milk chocolate, which is difficult to find, as most vegan chocolate is dark chocolate. Hopefully, they will taste as good as they look.
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Posted 1 year ago
Good, efficient service kept well informed of the delivery status. The proof of the pudding will come at Christmas but if as good as last year she will be well pleased
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Posted 1 year ago
Happy with purchase haven't tried they are Christmas gifts nice packaging will keep box for myself
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Posted 1 year ago
Don't know if they are okay, as bought for a gift, but buttered brazils are her favourite. Did have problems with delivery, Royal Mail left a card as I wasn't in. Spent half hour trying to track it. Delivered by an agency worker the next afternoon.
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Posted 1 year ago
chocolates looked nice, delivery was ok. all in all happy with purchase.
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Posted 1 year ago
I have always very pleased with the products and service from Friars. Unfortunately my last order was delivered with damaged boxes. As these items are for a gift ot is very disappointing.
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Posted 1 year ago
Delivery on time and arrived safely. Seeing the size of the boxes, I was surprised, they are quite expensive aren't they? However, they are a present and I am ploeased.
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Posted 1 year ago
Quick delivery, chocolates look good but not tasted as they are for Christmas gifts.
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Posted 1 year ago
Easy to order quick delivery, but unfortunately the package was slightly damaged on arrival.
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Posted 1 year ago
Prompt delivery. The chocolates are for a friend and are ideal as a token gift.
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Posted 1 year ago
I cannot really comment as they were bought as a gift.
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Posted 1 year ago
All I can say is the service was excellent,have used before as quality is good.
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Posted 1 year ago
Hi. Chocolates as usual are superb , top quality. Always remarked upon . Shame I had to pay over eight pounds on VAT, not happy about that.
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Posted 1 year ago
I have purchased for a friend, so cannot comment on the taste, but the service and delivery is very good..
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Posted 1 year ago
Bought the chocolates as a present so can’t comment, but the service and packaging was excellent.
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Posted 1 year ago
I recently bought a selection of items. Chocolates from the main shop are very nice. Items bought from the sale are a bit lacklustre - my own fault for buying sale items, I wont do that again. Good fast delivery. Nicely packaged. Good company.
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Posted 1 year ago
The chocolates look lovely and exactly what I needed for my sons lego birthday cake . The packaging was damaged when it arrived and there was broken plastic from the tray in with the chocolates. I just brushed it off and seems okay.
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Posted 1 year ago
Enjoyed the new autumnal chocolates. They look and taste great. The only downside was that it felt like delivery took a while. Ordered on 30 Sept parcel arrived very late on 7 Oct. It makes me think twice about ordering for gifts.
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Posted 1 year ago
Hi, Thanks for your review, we are glad to hear that you enjoyed the Autumn collection chocolate box and we're sorry you were disappointed with the delivery time frame. The standard delivery service can take up to 5 working days to be delivered. Unfortunately, any orders received after 3pm on a Friday cannot be dispatched until the following Monday, this would have been reflected in the estimated delivery provided during checkout. Thanks again. Kind regards, Friars Customer Service
Posted 1 year ago
Product excellent. Delivery problematic.
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Posted 1 year ago
Friars.co.uk is rated 4.8 based on 14,691 reviews