Friars.co.uk Reviews

4.8 Rating 14,661 Reviews
95 %
of reviewers recommend Friars.co.uk
4.8
Based on 14,661 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Friars.co.uk Reviews

About Friars.co.uk:

It all started back in 1927 when William Long had the fabulous idea of opening a luxury chocolate shop in the picturesque town of Keswick, in the heart of the Lake District. He probably never dreamed it would still be in the same family nearly 100 years later.

In those early days the shop only opened during the summer months and it is believed William chose to winter in the Madeira sunshine. As you would expect the business has evolved in many ways since then, however certain principles remain since those early days.

Innovation – We were the first to make a prosecco truffle and then shortly after we followed with our fabulous gin truffle. More recently; although Easter eggs are synonymous with Easter, we decided to move away from the main stream and invented our famous hot cross bun truffle.

But all this only scratches the surface; we are also one of the first chocolate makers to start transitioning to 100% biodegrade packagingM as well as pioneering vegan milk and white chocolate...among other things.

Quality – Any new chocolate must meet certain requirements to get past our strict tasting panel. If one of the panel gives a score below 9/10 then we simply won’t offer the chocolate to our customers.

Longevity – We are immensely proud of our historic routes and in this fast moving, ever changing world, we take pride in our tradition and heritage. Our rose and violet creams are the same ones that William sold on that first day of opening, back in 1927. We have survived and prospered over the last 90 years and with the launch of our Ambleside store and an online service, we fully intend to be around for the next 100 years.

After all life is too short, so why settle for ordinary chocolate?

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street, ,
CA12 5JD

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Lovely chocolates as always but very expensive - can only afford for very special ocassions
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Posted 1 year ago
Easy to find vegan and gluten free chocolates on the website, I just wished they were delivered a little quicker lol!
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Posted 1 year ago
Great present, bit smaller than thought.
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Posted 1 year ago
Chocolate coated hazelnuts are wonderful.
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Posted 1 year ago
Very nice presentation
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Posted 1 year ago
Chocolate brazils excellent, arrived promptly, packaging looked good, but one of the four boxes badly crushed, suspect it’s was damaged before packing and should not have been sent out, otherwise 5 stars.
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Posted 1 year ago
Thanks for your review, I'm sorry to hear that your box arrived damaged. We check the products for damages before packing, so this may have been done in transit. However, we will speak to our packing team to use more packaging. Kind Regards Friars Customer Service
Posted 1 year ago
Good prompt service. Received damaged confectionary. Phone call dealt with pleasantly and promptly, with immediate refund or replacement for damaged goods.
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Posted 1 year ago
On arival the box containing the chocolates had a hole punctured into it which has gone through to the white paper around the chocolates. I telephoned Friars and told their customer services about this. This is a birthday gift so I am hopeful that the chocolates are not damaged. I suggested that this be taken up with Royal Mail as is not good to receive a damaged parcel. No offer of compensation from Friars.
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Posted 1 year ago
we have bought Friars chocolates on several occasions and always enjoyed them . However , this time we found the appearance not upto your usual standard.. They tasted just fine but we would not have given them as a present .. Some of the chocolates looked like "seconds"
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Posted 1 year ago
I ordered marzipan fruits. They look good, although they are slightly flavourless. Ordering was easy, and delivery fast.
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Posted 1 year ago
Good company but the people who pack their orders aren't they sent me the wrong chocolates ,so 8 phoned to complain and the lady on the phone said to keep them and she said she'd send our original order which arrived next day,so I want to give the company a big thankyou,very pleased.
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Posted 1 year ago
Hi Friars, your chocolates are delicious however we all feel that they are a little too sweet in the current dietary climate. And that a little less sugar would make them even better. They arrived really fast. Great.
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Posted 1 year ago
Great chocolates can we have some larger boxes to share Thank you Patricia
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Posted 1 year ago
Chocolates delicious could not find fault and everybody enjoyed them. Post let you down a day late even though we paid for next day.
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Posted 1 year ago
Good quality chocolates as good as the Thornton's of the 1980's.
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Posted 1 year ago
My chocolates were delivered on a very hot day and had melted whilst in the delivery van. Friars sent out replacements immediately. No complaints about customer service. Always enjoy eating the chocolates, especially the dark ones.
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Posted 1 year ago
These delicious chocolates were sent to my husband and me as a lovely surprise for our 43rd wedding anniversary. I appreciate that these are hand-made but a number of the 'squiggles' on top looked the same as others and it was not easy to tell the difference which led to my husband biting into a coffee choc which we were desperately trying to avoid as we both hate coffee!! Perhaps coffee (and maybe nutty ones too) could be made clearer? If there had been no coffee ones I would award you full marks (or even a 10)!
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Posted 1 year ago
Excellent quality, bought cherry liqueurs for a present. Arrived damaged, replaced immediately by customer care. I can’t fault the quality of chocolates or service offered. A very happy customer, thank you.
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Posted 1 year ago
The chocolates were delivered Swiftly, a present that was Received with much appreciation and apparently delicious.
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Posted 1 year ago
Pleased with the chocolates but they took. a while to come.
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Posted 1 year ago
Friars.co.uk is rated 4.8 based on 14,661 reviews