Friars.co.uk Reviews

Name: Friars.co.uk
Address: 6-8 Main Street,, Keswick, Cumbria
Rating: 4.81

4.8 Rating 16,510 Reviews

95 %

of reviewers recommend Friars.co.uk

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street,,
Keswick
Cumbria
CA12 5JD

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Friars.co.uk 5 star review on 20th April 2025

Elizabeth Joan MacMaster

Friars.co.uk 5 star review on 10th April 2024

Laura Morrison

Friars.co.uk 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website automatically put the address of my paypal account down as the delivery address. I called and spoke to a lady to amend the address but they were still delivered to me not the intended recipient”

Helpful Report

Posted 7 years ago

Hi Gillian, I'm sorry that your parcel was sent to the wrong address, following you contacting us to amend it. I will pass your comments on to our packing team to make them aware of the issue and ensure this does not happen again in the future. I'm sorry for the inconvenience you have been caused by this error. Kind Regards Friars Customer Service

Posted 7 years ago

“I bought these as a xmas gift on the 19th. The checkout page said delivery woukd be in 2-3 days. They did not arrive in time and so were a complete and utter waste of money because I had to rush out and buy replacement gift.”

Helpful Report

Posted 7 years ago

Hi Karen, I'm sorry that your order from us didn't arrive in the required time. The standard delivery option can take up to 5 working days, as stated in the terms and conditions on our website. As we use a third party to deliver our products, we can not guarantee that delivery will be made in a specific time frame. If you wish to return your order, please contact us directly and we will arrange for a prepaid returns label to be sent to you and we will refund your order in full, on receipt of the products back to us. Kind Regards Friars Customer Service

Posted 7 years ago

“My gift from yourselves never arrived in time for Christmas. Very dissappointed Customer.”

Helpful Report

Posted 7 years ago

Hi Neil, I'm sorry that your order did not arrive in time for Christmas. As we use a third party to deliver our parcels for us, we can not guarantee prompt delivery of our parcels. I understand how disappointing this would have been for you and I can only apologise on behalf of Royal Mail for the delay in getting your parcel delivered to you. Kind Regards Friars Customer Service

Posted 7 years ago

“Ordered on the 12/12 for next day delivery. Didn't receive order called 2 days later.was told delivery was on its way. 4 days later a replacement order was made. A week later no order received. So called to request a refund.”

Helpful Report

Posted 7 years ago

Hello Tracey, I'm sorry that you did not yet receive either parcel. This is currently something we are looking into as they were both sent on a tracked service and should have been with you within 24 hours of dispatch. I can only apologise on behalf of Royal Mail, who we use to deliver our parcels and I understand this is not acceptable; especially at this time of year when you have paid for a service you did not receive. Kind Regards Friars Customer Service

Posted 7 years ago

“Did not get the return confirmation of delivery, called you after four days and was told need to check. It was at the depot and did not deliver in expected dates. Delivery person was rude. Disappointed! Supposed to be a surprise gift for the receiver, ended with a hassle.”

Helpful Report

Posted 7 years ago

Hello, I am sorry you had a poor experience, unfortunately once the goods have left us we're in the hands of the courier/Royal Mail which does occasionally result in delays. Please get in touch with us so we can help resolve any outstanding issues you may have. Kind Regards Friars

Posted 7 years ago

“Very disappointing not come as expected. We used to get Friars products years ago and these were definitely not up to standard.”

Helpful Report

Posted 7 years ago

Hello, I'm sorry that you were disappointed with the products you ordered from us. If you wish, you can return the products to us and we will refund you. We always like to know when our customers are unhappy with our products and we will pass on your comments to our suppliers. Please contact us directly to arrange a refund of your order, should you wish to do so. Kind Regards Friars Customer Service

Posted 7 years ago

“I brought a pack of 3 chocolate lipsticks and when they arrived one of them had broken. Very disappointed as it was a gift and now looks shoddy.”

Helpful Report

Posted 8 years ago

Hi Meri, I am sorry one of the lipsticks was broken on arrival, we want our products to arrive in perfect condition and will always replace any damaged goods. Please contact us on 017687 72234 option 1 and we will be happy to arrange a replacement for you. Kind Regards Friars customer service.

Posted 8 years ago

“They didn't make me happy they sent me something that had melted and looked a mess. Husband present was ruined!!”

Helpful Report

Posted 8 years ago

Hi Zoe, I am so sorry that the chocolate games controller was melted when it arrived. Unfortunately we were unprepared for the hot weather and we are now in the process of researching cool packs and reflective packaging to try and avoid this happening in the future. I apologise for the disappointment caused and have emailed you directly regarding how you would like to proceed. Kind Regards Friars Customer Service.

Posted 8 years ago

“I bought a chocolate PlayStation controller and when my husband opened it, it was all melted over the box and it looked a state. You need to think again about packaging chocolate when sending out.”

Helpful Report

Posted 8 years ago

Hi Zoe, I am so sorry that the chocolate games controller was melted when it arrived. Unfortunately we were unprepared for the hot weather, at the time of sending your order it wasn't very hot where we are, but Cumbria does seem to have it's own weather system. We are in the process of researching cool packs and reflective packaging to try and avoid this happening in the future. I apologise for the disappointment caused and have emailed you directly regarding how you would like to proceed. Kind Regards Friars Customer Service.

Posted 8 years ago

Friars.co.uk is rated 4.8 based on 16,510 reviews