Friars.co.uk Reviews

Name: Friars.co.uk
Address: 6-8 Main Street, ,, 6-8 Main Street, ,, Cumbria
Rating: 4.81

4.8 Rating 16,370 Reviews

96 %

of reviewers recommend Friars.co.uk

4.8

Based on 16,370 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street, ,,
6-8 Main Street, ,
Cumbria
CA12 5JD

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Friars.co.uk 5 star review on 20th April 2025

Elizabeth Joan MacMaster

Friars.co.uk 5 star review on 10th April 2024

Laura Morrison

Friars.co.uk 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not get the return confirmation of delivery, called you after four days and was told need to check. It was at the depot and did not deliver in expected dates. Delivery person was rude. Disappointed! Supposed to be a surprise gift for the receiver, ended with a hassle.”

Helpful Report

Posted 7 years ago

Hello, I am sorry you had a poor experience, unfortunately once the goods have left us we're in the hands of the courier/Royal Mail which does occasionally result in delays. Please get in touch with us so we can help resolve any outstanding issues you may have. Kind Regards Friars

Posted 7 years ago

“Very disappointing not come as expected. We used to get Friars products years ago and these were definitely not up to standard.”

Helpful Report

Posted 7 years ago

Hello, I'm sorry that you were disappointed with the products you ordered from us. If you wish, you can return the products to us and we will refund you. We always like to know when our customers are unhappy with our products and we will pass on your comments to our suppliers. Please contact us directly to arrange a refund of your order, should you wish to do so. Kind Regards Friars Customer Service

Posted 7 years ago

“I brought a pack of 3 chocolate lipsticks and when they arrived one of them had broken. Very disappointed as it was a gift and now looks shoddy.”

Helpful Report

Posted 7 years ago

Hi Meri, I am sorry one of the lipsticks was broken on arrival, we want our products to arrive in perfect condition and will always replace any damaged goods. Please contact us on 017687 72234 option 1 and we will be happy to arrange a replacement for you. Kind Regards Friars customer service.

Posted 7 years ago

“They didn't make me happy they sent me something that had melted and looked a mess. Husband present was ruined!!”

Helpful Report

Posted 8 years ago

Hi Zoe, I am so sorry that the chocolate games controller was melted when it arrived. Unfortunately we were unprepared for the hot weather and we are now in the process of researching cool packs and reflective packaging to try and avoid this happening in the future. I apologise for the disappointment caused and have emailed you directly regarding how you would like to proceed. Kind Regards Friars Customer Service.

Posted 8 years ago

“I bought a chocolate PlayStation controller and when my husband opened it, it was all melted over the box and it looked a state. You need to think again about packaging chocolate when sending out.”

Helpful Report

Posted 8 years ago

Hi Zoe, I am so sorry that the chocolate games controller was melted when it arrived. Unfortunately we were unprepared for the hot weather, at the time of sending your order it wasn't very hot where we are, but Cumbria does seem to have it's own weather system. We are in the process of researching cool packs and reflective packaging to try and avoid this happening in the future. I apologise for the disappointment caused and have emailed you directly regarding how you would like to proceed. Kind Regards Friars Customer Service.

Posted 8 years ago

Friars.co.uk is rated 4.8 based on 16,370 reviews