Friars.co.uk Reviews

Name: Friars.co.uk
Address: 6-8 Main Street,, Keswick, Cumbria
Rating: 4.81

4.8 Rating 16,491 Reviews

95 %

of reviewers recommend Friars.co.uk

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street,,
Keswick
Cumbria
CA12 5JD

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Friars.co.uk 5 star review on 16th September 2025

Elizabeth Joan MacMaster

Friars.co.uk 5 star review on 10th April 2024

Laura Morrison

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a lovely Chocolate Advent Calendar from Friars for friends in Germany thinking that it would be made in England and were very sad to find that it was in fact made in Germany. Nothing about that on the website.”

Helpful Report

Posted 3 years ago

Hi there, we are sorry for your disappointment. We do make our Friars brand here in England. However, we do also supply other brands. Kind regards Friars Customer Service.

Posted 3 years ago

“Overpriced chocolate, was disappointed with some of the chocolate as it tasted dated .....”

Helpful Report

Posted 3 years ago

Hi Veronica, We are sorry to hear that you were disappointed with our chocolates. Please email sales@friars.co.uk or call 01768772234 and someone will be able to look into this. Kind Regards Friars customer service

Posted 3 years ago

“I ordered two boxes of chocolates (8th November) but they send the wrong ones (also different from invoice). They didn't want them returned, but still haven't sent the right ones.”

Helpful Report

Posted 3 years ago

Hi Susan, we are sorry you received the wrong order. We have re-sent the correct product. Kind regards, Friars Customer Service.

Posted 3 years ago

“I order about £50 worth of chocolate but they have sent me short-dated items. Manufacturing dates are February 2021 and expire dates February 2022. I ordered them to send another country for my parents and it takes about two months to go there. And the items are not in good quality as they are damaged. It is not fair to clear the short-dated items when the customers order online.”

Helpful Report

Posted 3 years ago

Hi Thamara. Thank you for your reply and I do apologise that you are disappointed. We have the standard policy of a 3 month shelf life with the products we pack to ensure that they are kept fresh with it being a perishable item. When it does get close to the 2 month best before date we do offer a discount to reduce any stock we may have left rather than have to dispose of it. Kind regards, Friars Customer Service.

Posted 3 years ago

“Friar's were recommended and what a disappointment. Strawberry cupcake, very nice, Lemon & Cappuccino cupcake absolutely tasteless, very little rum in Rum truffles and no raspberry flavour in Raspberry truffles. Back to Thorntons for me.”

Helpful Report

Posted 3 years ago

Hi Pauline, Thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately, they may not be to everyone's personal taste. Kind Regards Friars Customer Service.

Posted 3 years ago

“Extremely disappointed, the chocolates were sent to the incorrect address. We sent them on to our granddaughter Lydia Yeomans, 363B Brockley Road, London SE4 2AG on Monday 8th November, they have still not arrived. We are now concerned about the condition they will be in when they arrive. We telephoned you on Monday 8th but there was little you could do other than we returning them to you for a refund or we sending them on to Lydia. We chose the latter. Twice before we have sent your chocolates to Lydia in London without difficulty but sadly not this time.”

Helpful Report

Posted 3 years ago

Hi David and Margaret, we are sorry for your disappointment. The billing postcode and delivery postcode were unfortunately the same, not the postcode mentioned in the review. We can only process the order with the information provided. Kind regards, Friars Customer Service.

Posted 3 years ago

“The Cognac bars were very Christlised and hardened sugar would no buy again”

Helpful Report

Posted 3 years ago

Hi John. Thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately, they may not be to everyone's personal taste. Kind Regards Friars Customer Service.

Posted 3 years ago

“I ordered this advent calendar because I thought Friars made vegan chocolate. I thought I had checked that it was Friars and therefore vegan. It was a gift but completely wasted as it wasnt vegan so she couldnt use it. Really disappointed as I have been using Friars for some time the vegan range is delicious. So will look elsewhere now.”

Helpful Report

Posted 3 years ago

Hi Helen, so sorry for your disappointment. We do have a vegan range, however, the calendar is not part of this range, this is stated in the listing as not vegan suitable. Kind regards, Friars Customer Service.

Posted 3 years ago

“Tasty cherry chocolates but they still had the cherry pits inside the chocolates. Could be really dangerous and result in an expensive trip to the dentist. Also the item got delivered with the chocolates all over the place: some of them were smashed.”

Helpful Report

Posted 4 years ago

Thank you for your review, I am very sorry to hear that the cherrys arrived damaged. with regard to the cherry stones being inside the chocolates, it does say on the product description that "the whole cherry, stone included. With regard to the damaged items, if you would like to contact our customer service department we will endeavour to help you.

Posted 4 years ago

“Never used Friars before, but was given a £20 gift voucher. I set up an account but no voucher was present. Contacted support who replied very quickly and they advised I had to create an account with the email address the voucher was sent to. The email never stated this, but I have been told the email has been changed to state this Secondly, my daughter is dairy and gluten free. On the website, I ticked both the gluten free option, and the dairy free option. However the chocolate was gluten free, but not dairy free. I now understand that even though I ticked both boxes, the website will not recommend things that are both gluten and dairy free, only one or the other. Stupid me to think there would be chocolate that is dairy free. My partner spotted this quite quickly on the packaging, so no harm done which was at least something. Finally, I had no issue with the taste of the milk chocolate items and would have it again. My partner had white chocolate and threw it away after saying it was quite unpleasant. Think i'll stick to Cadbury should I spend my own money, but as I was given a voucher at least i'm not out of pocket.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We understand that our website is not the easiest to navigate whilst needing two dietary requirements. However, it is possible, you would need to choose a dietary requirement first and then once selected, you then choose a secondary dietary filter. We do understand that this is not the easiest way. Our customer service do know all the dietary requirement selections that we stock and are always more than happy to help on the telephone. We are sorry that your partner was disappointed with the white chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 4 years ago

“These were bought for a birthday present by searching online for all dark chocolates. When they arrived there was no key to indicate the flavours; a print-off from the website was very unsatisfactory and vague to identify the markings on each chocolate. In addition, the flavours were all too similar with little variation. If I were to compare them with another well known brand of chocolates (Black Magic) they lacked variety.”

Helpful Report

Posted 4 years ago

Hello Sam, we are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable. It does state on the description on the listing that "We don't include a chocolate menu as traditionally a box of chocolates was an experience for the senses, where every bite is a surprise." We are however in the final stages of getting this looked into. Again, we are sorry you are disappointed. Kind regards Friars Customer Services

Posted 4 years ago

“Bought as a birthday gift for my sister unfortunately she wasn’t impressed with the chocolates, she gave them to me and I was of the same opinion”

Helpful Report

Posted 4 years ago

Hello, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 4 years ago

“Very disappointed, very over priced.”

Helpful Report

Posted 4 years ago

Hello Paul, thank you for your review and we are sorry to hear that you were disappointed with the price of the item. We do state the weight, quantity and dimensions of the product on the listing to give customers an idea of the size but again we are sorry you were disappointed. Kind regards Friars Customer Services

Posted 4 years ago

“The strawberry truffles were awful and unfortunately so were the lemon turkish delight, the rose turkish delight were edible. Expensive mistake.”

Helpful Report

Posted 4 years ago

Hello Angela, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 4 years ago

“A nightmare dealing with yr website”

Helpful Report

Posted 4 years ago

Hello Dennis, thank you for your review. We are sorry to hear you have experienced some difficulty with the website. If you would like to contact our sales team directly either by phone or email so they can resolve your issue and raise a ticket. Again, we are sorry for any disappointment caused. Kind regards Friars Customer Services

Posted 4 years ago

“Product greatly received however paid for next day delivery (purchased on a Sunday) and was told Wednesday delivery which wasn't ideal - if you can only offer a 48 hr service please advise this. However the item didnt actually arrive until Saturday so very late and so had to give as a gift too late.”

Helpful Report

Posted 4 years ago

Hello Lauren, thank you for your review. We do apologise that your parcel was not received with the Next Working day delivery service you had paid for. We have checked your order which was received on 26 April 2021 and dispatched on 26 April 2021. We have checked the Royal Mail tracking information and do see that you order was only delivered on 1 May 2021 which we do apologise for. Please could we ask that you contact our sales team directly either by phone or email so that they can get the issue resolved with regards to the Next Working day delivery charge. Again, we do apologise for any inconvenience caused. Kind regards Friars Customer Services

Posted 4 years ago

“This time unfortunately the chocolates appear old, with a speckled appearance ie past their best.”

Helpful Report

Posted 4 years ago

Hello Ann, we’re sorry you were disappointed with your order and the chocolates appeared past their best. If you could please contact our sales team directly via telephone or email so we can resolve this issue for you. We apologise once again for any disappointment caused. Kind regards Friars Customer Service

Posted 4 years ago

“Disappointed 😞, Easter chocolate truffles were plain so did not meet expectations.”

Helpful Report

Posted 4 years ago

Hello Colin, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 4 years ago

“Whilst chocolate quality is good, Friars online presentation flattered to deceive the product size. I was dissapointed with the size/quatity of chocolate received, and therefore overall value for money.”

Helpful Report

Posted 4 years ago

Hello Paul, thank you for your review and we are sorry to hear that you were disappointed with the size of the item. We did state the weight, quantity and dimensions of the products on the listing to give customers an idea of the size but again we are sorry you were disappointed. Kind regards Friars Customer Services

Posted 4 years ago

“sorry but the packaging was hopeless, it had split and the pieces of chocolate were rattling around in the box and the decorations had come off. Maybe rough handling in the post but the plastic covering of the chocolate should have remained intact no matter what treatment the cardboard package received. Need for a rethink”

Helpful Report

Posted 4 years ago

Hello Graham, we’re sorry you were disappointed with your order. We will pass your feedback to the packing team to make sure it's packed more securely in future. If you could please contact our sales team directly via telephone or email so we can resolve this issue for you. We apologise once again for any disappointment caused. Kind regards Friars Customer Service

Posted 4 years ago

Friars.co.uk is rated 4.8 based on 16,491 reviews