Friars.co.uk Reviews

Name: Friars.co.uk
Address: 6-8 Main Street, ,, 6-8 Main Street, ,, Cumbria
Rating: 4.81

4.8 Rating 16,360 Reviews

96 %

of reviewers recommend Friars.co.uk

4.8

Based on 16,360 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street, ,,
6-8 Main Street, ,
Cumbria
CA12 5JD

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Friars.co.uk 5 star review on 20th April 2025

Elizabeth Joan MacMaster

Friars.co.uk 5 star review on 10th April 2024

Laura Morrison

Friars.co.uk 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well it seems to be a ‘hit or miss’ affair with the Friars Rum Truffles. From the same packet you can get a smooth creamy rum flavoured truffle and then the next one is dry, hard and lacking in rum flavour. Not sure why this is so but very disappointing.”

Helpful Report

Posted 6 months ago

“Hi product was good but slightly bashed around as packaging was not adequate. It was just in a box with no padding inside”

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Posted 6 months ago

“I was disappointed in the chocolates. I bought the Tipsy Collection and although the chocolates were good, I couldn't taste any alcohol in them except the whisky and rum ones, and then only faintly. In fact, so absent was the taste of alcohol in general, I looked at the menu to make sure I hadn't misunderstood that the all the chocolates contained alcohol.”

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Posted 6 months ago

“Has been my go to for chocolates at Christmas for past couple years but alas this year I had trouble finding what I wanted. The range seems to have changed with lots of novelty chocolates and loads of truffles which are not my favourite.”

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Posted 6 months ago

“Chocolates are okay but they are so small given the cost of the advent calendar.”

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Posted 6 months ago

“chocolates received were ok, I think for the price of these I expected a bit better... I must admit I prefer other makes”

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Posted 7 months ago

“Unfortunately the wooden box for the chocolates was damaged upon arrival - I doubt it was Friars fault and more likely the delivery company. I bought the ginger chocolates - absolutely amazing! Very hot from the ginger, perfect for a cold winters day. Shame there weren't more in a packet.”

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Posted 7 months ago

“Nice chocolates, but proper rip-off prices. Didn’t realise when I was ordering that I was only getting 6 in a pack!”

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Posted 7 months ago

“I paid for next day, but it didn't arrive until a few days later, so past the event. It was Royal Mail rather than courier, perhaps Next Day orders shouldn't rely on the Royal Mail.”

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Posted 9 months ago

“The chocolate tasted fine and I don’t think you can tell it’s vegan. They contain palm oil and the quality of ingredients isn’t great, so I wouldn’t buy again.”

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Posted 9 months ago

“My recent rose and violet creams purchase I made were not up to the expected quality. The line of chocolates on one side of the box were discoloured, (white) which made the recipient think they were maybe old stock.”

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Posted 10 months ago

“Good chocolate; but very pricy for what it is.”

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Posted 10 months ago

“I would give 5 stars for the fantastic chocolates in the Signature deluxe collection but I have only given 3 stars overall because the contents were all loose when my wife opened the box.The Kir Royal was squashed and several others were oot of place.They are not packed firmly enough and no doubt are chucked around during delivery. Friars need to have a serious look at this especially with the larger boxes.Perhaps a smaller tiered box would be more stable. It’s a shame because when you pay nearly £50 including postage you expect everything to be perfect.”

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Posted 11 months ago

“The violet and rose creams were the best I have tasted. They were delicious. Perfect. However the packaging was damaged and the chocolates were loose in the box. I could hear them rolling about. Probably happened in transit. Disappointing as this was a gift and I had to replace each chocolate individually and reseal the box. Hence the 3-star review. Fortunately the chocolates themselves were intact.”

Helpful Report

Posted 11 months ago

Thank you for your review, we are sorry to hear you were disappointed with your order. We will pass your feedback to the packing team to make sure it's packed more securely in future. We apologise once again for any disappointment caused. Kind Regards Friars Customer Service

Posted 11 months ago

“Poor. Chocolates arrived all stuck together and very hard”

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Posted 11 months ago

Thank you for your review, we are sorry to hear your chocolates arrived melted. If you can contact our customer service, they will be able to help you. Sorry once again for any disappointment this may have caused, Kind Regards Friars

Posted 11 months ago

“Coffee cream chocolates superb, good flavour and plenty of filling. Unfortunately they came in a plastic tray in a poly bag. Surely luxury chocolates deserve a decent box?”

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Posted 1 year ago

“Picture on website very misleading. I did not expect large eggs but was very disappointed in their actual size .Perhaps you could make it clearer in your advertising of the product .”

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Posted 1 year ago

“I been waiting a week for my first order when it came broken bottles, I immediately phoned up to complain they sent me out replacement order over a week ago, it's still not arrived. A very poor company I certainly buy from again”

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Posted 1 year ago

“I bought a selection of chocolates and whilst some, like the coconut pieces were great, good taste, value for money, some others were really not very nice. The rum truffles didn't taste of Rum and the dark chocolate was really too bitter and I love dark chocolate. Definately a mixed bag!”

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Posted 1 year ago

“The chocolates were for my mums 92nd birthday. Being diabetic I was trying to find chocolates that were low in sugar. The chocolates arrived on time and the box looked good. I was a bit disappointed when my mum opened the box. The chocolates were a bit shaken up. The reason is that despite there being a number of different shaped chocolates, the plastic tray shapes were all the same with no attempt at matching the shape of the chocolates. The result being that the contents weren’t held in place and just sat roughly in the area provided. I also felt that the chocolates were very ordinary considering they are very expensive in my opinion…roughly £1.08 per chocolate plus delivery. I don’t think I will be buying again.”

Helpful Report

Posted 1 year ago

Hi Stuart, Thank you for your review and we're sorry that you were disappointed with the chocolate box. Your feedback will be passed on to the team who pack the boxes to see if anything can be done regarding the trays used. With regard to the price of the chocolates, we do state the weight and dimensions of the product on the listing to give customers an idea of the size but again we are sorry you found them to be expensive. Kind Regards, Friars Customer Service.

Posted 1 year ago

Friars.co.uk is rated 4.8 based on 16,360 reviews