FreshGround Reviews

Name: FreshGround
Address: 4th Floor, 141 Moorgate, London, City of London
Rating: 4.87

4.9 Rating 932 Reviews

97 %

of reviewers recommend FreshGround

Company Reviews

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About FreshGround:

Office coffee that everyone will love
With our range of commercial coffee machines and water dispensers, service plans and rental agreements, we’ll help you build the package that’s right for your office.

Visit Website

Phone:

020 7553 7900

Email:

hello@freshground.co.uk

Location:

4th Floor,
141 Moorgate,
London
City of London
EC2M 6TX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient, Professional and very Friendly.”

Helpful Report

Thanks for your review Emma. I'll share it with our efficient, professional and very friendly team! Best, Ant

“Slav's visit to the office was as always, very professional, got straight to the heart of the problem and why the coffee machine isn't working. Highly recommend”

Helpful Report

Hi Lisa, it's great to hear that Slav saved the day and got your coffee machine working! Thank you for letting us know. I'll share your review with Slav and the team now. Best, Ant

“The chap was very good, very pleasant and professional”

Helpful Report

Thanks for taking the team to leave a review, Peter. The team will be thrilled to see it! Best, Ant

“Nick was extremely helpful and reassuring in installing our new coffee machine. He was also able to help improve on a very small detail with the installation of our other machine on the same visit, without any hassle. Thankyou”

Helpful Report

Hi Laurence, thanks for your review, and the kind words about our engineer, Nick. It's great to hear about your extremely helpful and hassle-free experience! We'll share your feedback with Nick and the team now. Best, Ant

“Fantastic service! Nick was efficient and very knowledgeable when relocating our coffee machine.”

Helpful Report

Hi Amy, thanks for the review! It's great to hear that Nick was so helpful and efficient on his service visit. I'll share your feedback with him and the team now. Best, Ant

“Very efficient, helpful and patient whilst explaining over video call how to fix our machine!”

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Hi Sophie, it's great to hear about your experience with our CoffeeCrew Live Assist service! Thanks for telling us about it. I'll share your review with the team now. Best, Ant

“Quick and efficient”

Helpful Report

Hi Farida - we aim to get jobs done fast and to the proper standard! Thanks for the review. I'll share it with the team. Best, Ant

“The best services! After I raised the request, I had to wait just one day and they came to fix the issue. Highly recommended!”

Helpful Report

Hi Andrea, thanks for taking the time to leave such a great review! I'll share your brilliant feedback with the rest of the team now. Thanks, Ant

“Nick Harding attended site to install a new coffee machine. Excellent all round, very knowledgeable on the machine and care. A credit to FreshGround.”

Helpful Report

That's great to hear Richard! Nick will be thrilled to read your review - thank you for taking the time to write it. I'll share your feedback with him and the team now. Best, Ant

“Otto carried out the first 6 monthly service on our machine and was professional, polite and knowledgeable. Overall, this was a great experience.”

Helpful Report

Hi Paul, thanks for taking the time to leave your feedback. It's fantastic to hear that your first FreshGround service was a great experience. I'll let Otto and the team know. Best, Ant

“Excellent service”

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Excellent service is top of our playbook. Thank you for your review, Joy. Best, Ant

“Excellent”

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Thanks Andrew! We aim for excellent. Best, Ant

“Pat is amazing! lovely person and great service. please send him again!!”

Helpful Report

Thanks for your review Amber! Pat will be delighted with that brilliant feedback. I'll share your review with Pat and the team now. Best, Ant

“very switched on as he attended an unmanned building but was able to locate keys for access with ease and very happy to support”

Helpful Report

Thanks for your review Bailey! It's great to hear that there were no issues with your service. I'll share your feedback with the team now. Best, Ant

“The Engineer was very thorough, and pleasure in his manner - great job”

Helpful Report

Hi Debbie, that's tremendous to hear, thanks for taking the time to tell us! I'll share your review with the engineers and the rest of the team now. Thanks, Ant

“Quick response time and the engineer who attended site fixed the issue and explained what went wrong. Great service”

Helpful Report

Hi Perry, thanks for your review! Feedback like this makes all the difference to the team. I'll share your kind words with the engineers now. Best, Ant

“From the very start of our communications with Freshground, we have received excellent service from all personnel. Pricing initially took a little time re negotiation. Delivery of the machine and goods - excellent. Installation of the Coffee Machine - outstanding, training included and time given to us, very polite and professional.”

Helpful Report

Hello, thank you for taking the time to leave such a thorough review. The team will be delighted to hear all about your experiences with FreshGround! I'll be sure to share your comments with everyone now. Best, Ant

“Slav came to service the Billi tap which was faulty. He was very attentive and patient. Thank you Slav and thank you FreshGround. Amazing service.”

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And thank you Mayssar for a cracking review! I'll share your feedback with Slav and the rest of the team now. Best, Ant

“Ryan was very efficient and helpful. Excellent service all round.”

Helpful Report

Hi Mary, thank you so much for your review. I'll share it with Ryan and the team now. Best, Ant

“Absolutely amazing service, since the moment the fault was reported to the moment the equipment was fixed it was a 5 star service.”

Helpful Report

Hi Jose, thanks for your review. We aim to deliver a 5-star service to all customers, so it's always great to hear about it! I'll share your amazing feedback with the team now. Best, Ant

FreshGround is rated 4.9 based on 932 reviews