FreshGround Reviews

Name: FreshGround
Address: 4th Floor, 141 Moorgate, London, 4th Floor, 141 Moorgate, London, City of London
Rating: 4.90

4.9 Rating 789 Reviews

98 %

of reviewers recommend FreshGround

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About FreshGround:

Office coffee that everyone will love
With our range of commercial coffee machines and water dispensers, service plans and rental agreements, we’ll help you build the package that’s right for your office.

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Phone:

020 7553 7900

Email:

hello@freshground.co.uk

Location:

4th Floor, 141 Moorgate, London,
4th Floor, 141 Moorgate, London
City of London
EC2M 6TX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The engineer was booked in for Monday 11.03.2024 however received the following email: I must apologise but the engineer was in the area today and it seems he’s gone a bit off grid and tried to get ahead of the game by doing a few services that are booked for Monday, including this one. I’ve just called him, and a cleaner has let him into the building and he’s doing the service as we speak – apologies for the inconvenience. Due to the nature of the business all site visits must be booked in to ensure escorting can be arranged.”

Helpful Report

Hi Julie We hear your concerns and are grateful for your feedback. Our team is taking this with careful consideration and our account manager is in touch. Thank you Ollie from FreshGround

“no resolve to issue waiting whole we to resolve leak”

Helpful Report

“We are a new client and so far service has been disorganised & slow”

Helpful Report

Hi Sara, We are grateful for your feedback; and deeply sorry for the poor start to your experience. A member of our team will be in touch shortly. Ollie

“The response to my issue took over 2 weeks to get sorted and even then I had to chase up before they sent someone the following day. I was told that they couldn't find the email, which I sent them as proof. It really should not have taken that long and I certainly should not of had to chase up.”

Helpful Report

Hi Kaz, thank you for leaving your review. This is certainly not the experience we intend for our customers, and I apologise for any frustration you may have felt. I'm following this up internally now, but if you would like to send us any additional feedback, please feel free to email us direct on hello@freshground.co.uk. Best, Ant

“Aftercare service not up to scratch especially the size of contract we have with them, the quantity of machines and what we spend with them. Its a very large contract.”

Helpful Report

Hi Paul, thank you for taking the time to leave us a review. I'm very sorry to hear that you feel this way, and will ensure that a member of the team is in touch with you ASAP. This is not the experience we intend for any of our customers, and will do what we can to improve the situation for you. Thanks, Ant

“Installation of the new sparking Billi tap has already gone wrong after very little use. Now have to wait up to a week for an engineer.”

Helpful Report

Hi Paul, thank you very much for your review. We really appreciate you taking the time to leave feedback for us. I'm sorry to hear that you're having issues with your Billi tap and need to wait for an engineer. I've shared your comments with the team and we'll do all we can to put things right ASAP. Best, Ant

FreshGround is rated 4.9 based on 789 reviews