FreshGround Reviews

Name: FreshGround
Address: 4th Floor, 141 Moorgate, London, City of London
Rating: 4.87

4.9 Rating 930 Reviews

97 %

of reviewers recommend FreshGround

Company Reviews

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About FreshGround:

Office coffee that everyone will love
With our range of commercial coffee machines and water dispensers, service plans and rental agreements, we’ll help you build the package that’s right for your office.

Visit Website

Phone:

020 7553 7900

Email:

hello@freshground.co.uk

Location:

4th Floor,
141 Moorgate,
London
City of London
EC2M 6TX

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An overall very positive experience so far - FreshGround have been very communicative from our first enquiry and supportive in finding the right machine/deal for us as well as moving quickly to meet our tight deadline. The installation of the machine was smooth and Nick who did it was very friendly and knowledgeable. The fact the coffee beans are ethically sourced and taste great is a big bonus!”

Helpful Report

“Always helps to check the plugs :) Chris was helpful and understanding. He made sure everything was working before signing off. Could not ask for anything more.”

Helpful Report

Thank you for taking the time to leave such a great review Teresa! It's great to hear that Chris was able to help as much as he did - I'll make sure he sees your feedback. Best, Ant

“Freshground have provided a quality and timely maintenance combined with great customer service. They are particularly responsive when we try to contact them, which was something we lacked with our previous service provider.”

Helpful Report

Hi Dale, thank you so much for taking the time to leave your review. It means the world to the team to hear how much we've been able to help! If you need anything, please don't be afraid to reach out to the team. Best, Ant

“Excellent customer service. very professional provided information and work was completed efficiently and timely.”

Helpful Report

That's great to hear - thanks for taking the time to tell us Julie! I'll share your review with the team shortly. Best, Ant

“Great Experience, professional engineer.”

Helpful Report

Thank you so much for your kind words Gulshan! I'll make sure the team gets to see your review. Best, Ant

“great work)”

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Great review ;) Thanks Olia! I'll share your feedback with the team. Best, Ant

“Your engineer was very polite and completed the repairs with no fuss.”

Helpful Report

Hi Colin, it's great to hear that your issues were solved - we always aim for no fuss! I'll make sure the team sees your reviews. Best, Ant

“always such a pleasure to have the fresh ground team attend site Catherine is an amazing member of staff and is always so helpful clean and tidy in the work she does and friendly and always is happy to give tips on how to look after the equipment”

Helpful Report

Thank you, Samantha! We're here should you need anything else. Best wishes, -Lily @ FreshGround

“very satisfied with service.”

Helpful Report

Thank you Arth. Let us know if you need anything else. Best, -Lily @ FreshGround

“Very impressive prompt attendance and very polite and courteous.”

Helpful Report

Thank you, Mandy! We're so glad to hear you had a positive experience with our team. Best wishes, -Lily @ FreshGround

“Quick work and friendly staff.”

Helpful Report

Thanks Kris! If you need anything else, don't hesitate to reach out! Best wishes, - Lily @ FreshGround

“Steve arrived early was very pleasant and personable. Job was done with minimal disruption to clients and any rubbish was disposed of. A credit to the company.”

Helpful Report

Thanks Julie. Glad to hear it. Let us know if you need anything else. - Lily @ FreshGround

“Very helpful customer service team and engineer did exactly what we needed!”

Helpful Report

Thank you Georgia! If you ever need further assistance, just let us know! Best wishes, Lily @ FreshGround

“Always great customer service”

Helpful Report

Thank you very much. We're always happy to help, so just drop us a line if there is anything else. - Lily @ FreshGround

“Amazing customer service times and super speedy call outs for repairs. Pleased with our experience so far.”

Helpful Report

Thank you Aiysha. If you need anything else from us please don't hesitate to let us know. - Lily @ FreshGround

“Great service, prompt responses to all enquiries, friendly technicians.”

Helpful Report

Thank you Simon. If there is anything else you need please let us know. - Lily @ FreshGround

“Steve was fantastic! He was not only friendly and approachable but also incredibly efficient and thorough in his work. It’s refreshing to have such great service paired with a great attitude—thank you, Steve!”

Helpful Report

Hi Sarah, Thank you for the feedback, it really means a lot to us. We’re here for anything else you need. Warm regards, - Lily @ FreshGround

“The team at FreshGround are fantastic, especially Start! They always respond promptly to any queries I have and ensure our supplies arrive the very next day. Wyatt, who visits to service the machines, is also incredibly friendly and helpful.”

Helpful Report

Hi Sam, We will pass that on to Stuart and Wyatt. Thank you for taking the time to leave a review and mention them both by name. Please don't hesitate to reach out if there is anything else we can do. Best wishes, -Lily @ FreshGround

“We had a maintenance visit from Steve Moore yesterday. Not only was the booking process simple, we received a notification for when he will arrive, Steve was also super helpful, friendly and efficient. He also showed us how to properly clean the machine and provided us with the cleaning tablets. We really appreciate the help and look forward to seeing Steve on the next maintenance visit”

Helpful Report

Hi Matt, Thanks so much for your feedback. Let us know if there is anything else we can do for you. Best wishes, - Lily @ FreshGround

“I want to say a huge thank you to one of the engineers, Slav, every time we have any issues, and we get either a phone call or a site visit, he is so helpful and friendly. He will take time to explain the troubleshooting process and always has a smile on his face.”

Helpful Report

Hi KK, Thank you so much for your fantastic feedback about Slav! It's always our aim to provide an exceptional experience. Really glad to hear this. If you ever need further assistance, just let us know! Best wishes, Lily @ FreshGround

“FreshGround provide a great service. Ordering supplies is super straightforward via the shop on their website. The chat feature on their site is useful if I ever have questions. Everything is delivered at speed and always without incident. I would highly recommend them.”

Helpful Report

Hi Terri, Thank you. Very happy to hear it. These kind of customer experiences are what we strive for! Let us know if there is anything else we can do for you. Best wishes, Team FreshGround

FreshGround is rated 4.9 based on 930 reviews