FreshGround Reviews

Name: FreshGround
Address: 4th Floor, 141 Moorgate, London, City of London
Rating: 4.87

4.9 Rating 933 Reviews

97 %

of reviewers recommend FreshGround

Company Reviews

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About FreshGround:

Office coffee that everyone will love
With our range of commercial coffee machines and water dispensers, service plans and rental agreements, we’ll help you build the package that’s right for your office.

Visit Website

Phone:

020 7553 7900

Email:

hello@freshground.co.uk

Location:

4th Floor,
141 Moorgate,
London
City of London
EC2M 6TX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Steve is always polite and super helpful Gets the job completed quickly and efficiently.”

Helpful Report

That's great to hear, thanks for leaving such a stellar review! I'll share it with Steve and the team now. Best, Ant

“Great service from Jamie Farrell he is friendly and explained what the small issue was and resolved it very quickly.”

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Thank you for taking the time to leave a review. I'll share it with Jamie and the team now. Best, Ant

“Great customer service from both the office end engineering staff, Always a fast response when there's an issue, It's also nice to have someone available over the phone to support, I highly recommend this company”

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Thanks for such a glowing review Jeremy! We're extremely proud of our talented team of techs and engineers - glad to hear about the great customer service experience! I'll share your review with the entire team now. Best, Ant

“Although there was an issue where an engineer did not turn up on the date specified, the matter was resolved over the phone. A new booking has been arranged and contact details provided.”

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Hi Colin, thanks for your feedback about your FreshGround experience. I'll share your review with the rest of team. Best, Ant

“The experience was fantastic from pre installation to installation. The engineer that installed our machines was very friendly, professional and knowledgeable.”

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Hi Sam, it's great to hear how well the installation went - thanks for the review! I'll share your feedback with the team now. Best, Ant

“Ryan arrived on time and was extremely professional. He was very knowledgeable and explained everything really well. He has managed to fix the issue within minutes. Great service overall.”

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Hi Brian, thanks for your review! It's great to hear that Ryan was able to help so much. I'll make sure that Ryan and the team get to see your feedback. Best, Ant

“Service technician Chris Jones attended to resolve issues with our coffee machines and did a fantastic job as always.”

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Thanks for your review Brian! It's brilliant to hear that Chris was able to resolve your issues and do such a great job. I'll make sure Chris sees your praise, along with the rest of the team. Best, Ant

“Excellent work, quick and efficient. Both very pleasant individuals as well. Recommend them highly!”

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Hi Kieran, thank you so much for taking the time to leave such a great review with us. We pride ourselves on our fantastic team, so will definitely pass your comments on to them. Best, Ant

“Efficient, knowledgeable service as always!”

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Hi Tonje, thanks for your review! It's great to hear that you received an efficient and knowledgeable service. I'll share your review with the team now. Thanks, Ant

“Hi Team When ever I call the customer service is very good.”

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Thank you for taking the time to leave a review about the team. I'll make sure that everyone gets to see it! Best, Ant

“Our F3 Egro Qube was not working due to problems with the hopper. I face timed an engineer called Slav Nowak and between us we managed to fix the fault. Of course, this made a lot of people at the company very happy as they could continue to enjoy the great taste of coffee from FreshGround!”

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Thank you for using our CoffeeCrew Live Assist service Dean! Great to hear that Slav could help get the coffee flowing once again. I'll share your feedback with him and the team now. Best, Ant

“Otto got our billi tap back up and running within 24 hours of it breaking down - we can make tea again!”

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Otto to the rescue! Thank you for taking the time to leave feedback Megan. I'll make sure that Otto and the rest of the team see your review. Best, Ant

“Fantastic company to work with in every aspect of the service. Prompt response and all discussions are to ensure that the customer is satisfied with the service ensuring future collaboration!”

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That's brilliant to hear, thanks Jovan! The team really does go above and beyond to make the customer experience as exceptional as can be. I'll share your fab review with the team now. Best, Ant

“great service always quick and on time!”

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Hi Nousheen, thanks for your review. I'll share it with our super-efficient team of techs now! Thanks, Ant

“Our machine suddenly went down. Freshground Service team attended the next day and resolved the issue. Good service, friendly service engineer who provided some useful tips and hints on how to keep the machine working efficiently.”

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Thanks for the review! The FreshGround CoffeeCrew is always on hand to keep the coffee flowing! I'll make sure the team sees your fantastic feedback. Best,, Ant

“Good service and excellent service.”

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Hello Fatima, thank you for taking the time to leave a review. I'll make sure the team sees your glowing feedback. Best, Ant

“Lovely service!”

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Hi Justyna, thanks for leaving a review for us! I'll share it with the team now. Best, Ant

“Amazing customer service, Otto was extremely helpful and thorough. He is a credit to your company.”

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Thanks for such a great review Julie! We know we're very lucky to have talented team members like Otto with us. I'll pass on your kind words to him and the team now. Best, Ant

“Freshground service have always been first class, we have used them for a number of years now. Recent service visit from Ryan was excellent as always.”

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What a first class review to match, thanks Brian! I'll share your feedback with Ryan and the FreshGround team now. Best, Ant

“you used to send friendly, 'service with a smile' engineers. there was a lady who did the BIlli taps, and a fella called Matt who serviced the coffee machine and water fountains. Wyatt is a bit disengaged. he also left without completing the job and had to be called back - then i couldn't close the cupboard which holds the machine for the Billi - and saw that tubing had to be moved. just wasn't the usual fantastic service we're used to.”

Helpful Report

Hi Yael, thank you do much for taking the time to leave a review. This isn't normally the sort of feedback we hear about Wyatt and the team, and would love the opportunity to return to the usual fantastic service you expect. I've escalated this to your account manager, and the team will be in touch soon. Thanks, Ant

FreshGround is rated 4.9 based on 933 reviews