FreshGround Reviews

Name: FreshGround
Address: 4th Floor, 141 Moorgate, London, City of London
Rating: 4.87

4.9 Rating 933 Reviews

97 %

of reviewers recommend FreshGround

Company Reviews

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About FreshGround:

Office coffee that everyone will love
With our range of commercial coffee machines and water dispensers, service plans and rental agreements, we’ll help you build the package that’s right for your office.

Visit Website

Phone:

020 7553 7900

Email:

hello@freshground.co.uk

Location:

4th Floor,
141 Moorgate,
London
City of London
EC2M 6TX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely amazing service, since the moment the fault was reported to the moment the equipment was fixed it was a 5 star service.”

Helpful Report

Hi Jose, thanks for your review. We aim to deliver a 5-star service to all customers, so it's always great to hear about it! I'll share your amazing feedback with the team now. Best, Ant

“Very good.”

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That's great to hear, thanks Anita! Best, Ant

“Chris was helpful, efficient and quick as ever.”

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Hi David, thanks for telling us about your experience with Chris. I'll share your feedback with him and the team now. Best, Ant

“Very responsive.”

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Thanks for taking the time to leave a review Mayssar! I'll share it with the team now. Best, Ant

“We had Steve visit us to in Manchester to fix our coffee machine, he did so in a very timely manner. Kept me informed from when he arrived up until he left. Great service. Just hope not to see him again soon, in a good way :-) Many thanks Sarah”

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What a fab review, thanks Sarah. Very happy to hear that the issue was sorted in a timely manner and that you received great service. I'll share your feedback with Steve and the team now. Thanks, Ant

“I would like to thank Ronan Mulholland for visiting our offices yesterday in Mayfair. Ronan is very enthuiastic about the business and and giving an excellent service to us as a customer of Freshground . He covered every detail of the service as well as giving us fresh insights to our coffee machines and look forward to continuing our relationship with Freshground. Sincerely Gerry Dunne”

Helpful Report

Thanks for such a thorough review Gerry! It's great to hear that you are happy with Ronan's visit to your office. I'll share your review with him and the rest of the team now. Best, Ant

“The engineer on site Steve was so helpful . great service. Thank you”

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Thank you for taking the time to leave a review and tell us about your experience. I'll share your feedback with Steve and the team now. Best, Ant

“The engineer on site was very efficient and helpful and completed his work quickly. He was friendly and helped teach me a few things that could potentially help us in the future.”

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Hi Cherise, it's great to hear the engineer could fix the issue, and advise on how to correct other problems in the future! Thanks for the review - I'll share it with the team now. Best, Ant

“Wyatt was very friendly and polite.”

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Hi Colin, thanks for taking the time to tell us about your experience with Wyatt. I'll share your review with him and the team now. Best, Ant

“They sent an engineer on the same day that we had an issue and he fixed it promptly! Great service from the company. Thanks a lot.”

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Thanks for letting us know about your experience Miguel! It's great to hear such positive feedback about the team. I'll share it with everyone at FreshGround now. Best, Ant

“Pat Haslett was great, we raised the ticket yesterday and he was onsite within 24 hours. Very helpful and explained things clearly”

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Hi Katherine, thanks for your review. Our engineers aim for speedy resolutions! I'll let Pat and the team know how happy you are. Best, Ant

“Excellent customer service and machine was repaired straight away by the technician, who was very knowledgeable.”

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Hi Jane, thank you so much for taking the time to leave a review. I'll share it with our technicians, and the rest of the team, now. Best, Ant

“Fixed a leak promptly! Thanks”

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It's what out talented techs do best! Thanks for taking the time to leave a review. I'll share it with the team now. Best, Ant

“Called yesterday to report a fault and piotr had it sorted again this morning. Great service from a great company. Thanks”

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What a great review, thanks for taking the time to tell us, Craig! I'll share your comments with Piotr and the rest of the company now. Thanks, Ant

“Chris was very helpful via video. A new part was fitted very quickly! Great service.”

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Hi Suzy, thanks for taking the time to leave us feedback about your video call with Chris. I'll share your review with him and the team. Best, Ant

“Chris was great at his job.”

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Hi Evi, thank you so much for your review. It's truly appreciated! I'll forward it on to Chris and the team now. Best, Ant

“FreshGround is always efficient and professional. Meeting Ronan in person was lovely; he genuinely prioritises his customers best interests. Also, Jamie is very lovely and always helpful whenever we have any issues.”

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Hi Freya, what a fab review. Thank you for taking the time to leave us feedback! I'll make sure your comments are seen by Ronan, Jamie, and the rest of the team. Thanks, Ant

“Excellent service. Angelo called to let me know how long he would be which is great as being busy I can prepare for arrival. He waited whilst the students left the area and then set to work. Explained what the problem was and fixed it onsite. Even went above and beyond. Perfect delivery of service. Credit to your company.”

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Hi Richard, thank you for taking the time to tell us about your FreshGround experience and Angelo. We really value our superstar tech team! I'll share your review with Angelo, and the rest of the crew now. Best, Ant

“Brilliant service! Highly recommend.”

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That's great to hear, thanks for telling us Georgia! I'll share your kind words with the rest of the team. Best, Ant

“Chris is always a pleasure. He is knowledgeable and always on good practices for me to adopt going forward.”

Helpful Report

Thanks for taking the time to leave a review Sonia. It's great to hear such positive feedback about Chris. I'll share your words with him, and the wider team. Best, Ant

FreshGround is rated 4.9 based on 933 reviews