FreshGround Reviews

Name: FreshGround
Address: 4th Floor, 141 Moorgate, London, City of London
Rating: 4.87

4.9 Rating 914 Reviews

97 %

of reviewers recommend FreshGround

Company Reviews

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About FreshGround:

Office coffee that everyone will love
With our range of commercial coffee machines and water dispensers, service plans and rental agreements, we’ll help you build the package that’s right for your office.

Visit Website

Phone:

020 7553 7900

Email:

hello@freshground.co.uk

Location:

4th Floor,
141 Moorgate,
London
City of London
EC2M 6TX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been with FreshGround for a while now. Their customer service and repair response times are very good. My only gripe (hence the 4*) is that they don't dispose of the old filters. Apart from that, keep up the good work, team.”

Helpful Report

HI Stephen, Thanks for this feedback, its really helpful. This has been passed on to our Client Experience team. Thanks again for taking the time to write to us. - Lily @ FreshGround

“Whilst Catherine could not fix the issue (a regulator maintained by another contractor), I must comment on her refreshing attitude, customer care and politeness. A real credit to the company.”

Helpful Report

Hi Hugh, Thank you for taking the time to leave such great feedback for Catherine. If there's anything else we can assist you with, don’t hesitate to reach out. Warm regards, Team FreshGround

“Great service once again. Very good communication.”

Helpful Report

Thanks Deborah, We're here should you need anything else. Best, The FreshGround team

“Service and communication was great”

Helpful Report

That's brilliant to hear, thanks Deborah! I'll share your comments with the team. Best, Ant

“First visit for maintenance, Lyndon was the chap. He cracked on and was polite, friendly and knowledgeable. He knew that I was new to the machine as new into the role so he showed me some tricky parts of cleaning it and he also set up the clock to change cleaning times. He was very helpful. Thank you so much Lyndon and FreshGround.”

Helpful Report

Hi Natalie, That's great to hear, let us know how we could improve our service in future! Please don't hesitate to get in touch again if you need anything. Best wishes, - Lily @ FreshGround

“Very useful troubleshooting facility. Seems definitely worth trying this first”

Helpful Report

Thanks Michael, We're very happy you had a good experience with our troubleshooting. Assuming it was the Live Assist programme that you used, do let us know if there's anything you feel we can do to improve this service. Get in touch if theres anything else you need. Best wishes, - Lily @ FreshGround

“All The Team at Freshground are polite and give attention to issues that are put there way”

Helpful Report

Thank you, Pamela. We appreciate your feedback. If there's anything more we can do for you, just let us know. - Lily @ FreshGround

“5 star for the engineer Piotr Lipski, by far the most knowledge engineer at Fresh Ground, he is a pleasure to deal with, brilliant service from him. A star down for a slow response to our queries from the sales team, we are not getting the answers back unfortunately.”

Helpful Report

Hi Magda, Thank you for your feedback! Sorry to hear that you found us slow. We are working hard on our response time at the moment, but in the mean time please reach out if you need anything. - Lily @ FreshGround

“As usual Top Man Sent James ALWAYS explain what is going on from start to finish fixing issues where possible or going to next step to sort”

Helpful Report

“Freshground are always helpful resolving issues any way they can a chat or visit they do do good job”

Helpful Report

Hi Pam, Thank so much for your feedback. We'd be happy to assist you if you need anything else. Best wishes, -Lily at FreshGround

“Everyone is helpful and very friendly”

Helpful Report

Thank you for your feedback, Sumeya. Please don't hesitate to get in touch if you need anything from us. Best wishes, -Lily at FreshGround

“A pleasant and effective engineer. He mentioned that he lives in Wimbledon and came up to help us! I could have suggested that he lived up here and went down for Wimbledon customers”

Helpful Report

“Wyatt came in to do our service; he also fixed another minor issue we had. A satisfactory visit.”

Helpful Report

Hi Vanessa, thank you so much for your review about Wyatt and your service visit. I'll share your kind words with him and the team now. Best, Ant

“They are very quick to send out orders when we are low on stock”

Helpful Report

Thank you for taking the time to leave a review - we specialise in speedy deliveries! I'll share your feedback with the team now. Best, Ant

“Very good service when the engineer was on site but a bit disappointed with the date of attendance changing.”

Helpful Report

Hi Liam, it's great that the service went well, but sorry to hear that the date changed. We try not to make a habit of such things. I'll share your feedback with the team now. Best, Ant

“Good to see Chris again i always receive detailed explination on work being done this is a must and freshground always gives this”

Helpful Report

Hi Pam, thank you for letting us know how much Chris has helped! We always appreciate feedback, so thank you for taking the time to leave a review. I'll share it with Chris and the team now. Best, Ant

“Water machine was giving out grey water after the visit - we have run water through it multiple times and now clear.”

Helpful Report

Hello and thank you for your review. I'm glad to hear that your water dispenser is running clear again, but please don't hesitate to contact the team on service@freshground.co.uk if you need further assistance. I'll flag the issue with your account manager now so that they are aware too. Thanks, Ant

“The engineer who attended to our machines today was very professional and knew what he was doing. I have nothing but praise for him. he left all of our machines in good working order. we really appreciated him.”

Helpful Report

Hello Aileen, I am so pleased to hear your feedback. I'll pass your comments on to the team. Thank you! All the best, Zoe

“From the very start of our communications with Freshground, we have received excellent service from all personnel. Pricing initially took a little time re negotiation. Delivery of the machine and goods - excellent. Installation of the Coffee Machine - outstanding, training included and time given to us, very polite and professional.”

Helpful Report

Hello, thank you for taking the time to leave such a thorough review. The team will be delighted to hear all about your experiences with FreshGround! I'll be sure to share your comments with everyone now. Best, Ant

“Nick was very pleasant arrived on site and immediately got on with the job. Once completed he explained the installation fully showed me where the new equipment was under the sink and gave me instruction on how to use the new water filter. Very professional and efficient job and the site was left clean and tidy.”

Helpful Report

Thank you for sharing this review, Ann. We've shared it with Nick and across our team. Ollie

FreshGround is rated 4.9 based on 914 reviews