Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

FreshGround Reviews

4.9 Rating 782 Reviews

98 %

of reviewers recommend FreshGround

Company Reviews

About FreshGround:

Office coffee that everyone will love
With our range of commercial coffee machines and water dispensers, service plans and rental agreements, we’ll help you build the package that’s right for your office.

Visit Website

Phone:

020 7553 7900

Email:

hello@freshground.co.uk

Location:

4th Floor, 141 Moorgate, London,
4th Floor, 141 Moorgate, London
City of London
EC2M 6TX

Write Your review

Tell us how FreshGround made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nick was very pleasant arrived on site and immediately got on with the job. Once completed he explained the installation fully showed me where the new equipment was under the sink and gave me instruction on how to use the new water filter. Very professional and efficient job and the site was left clean and tidy.”

Thank you for sharing this review, Ann. We've shared it with Nick and across our team. Ollie

“found the engineer to be a bit unhelpful with regards to needing to know information about the machine he came to service and when asked if the machine had a ( pressure valve ) engineer said he did not know and would have to speak to his supervisor and when supervisor did not know was then told to email service desk for ( specs on the machine ) found it a bit unhelpful and the engineer did not take away or disposed used filters was left to client all five of them”

Hi Steven, We're grateful for your feedback and any suggestions for improvement. Please email service@freshground.co.uk or call 020 7553 7900 and we'd love to have a conversation. Warmest, Ollie from FreshGround

“Ryan was friendly and helpful and explained things. just one negative that the hot chocolate pod at the top was not put on properly so when people started to use it was shaking from side to side and not giving out any chocolate, in the end after 5 or 6 times i managed to get into place i hope.”

Hi Kim Thank you for your feedback. We've passed it around our team and we're always looking for ways to make your coffee experience exceptional. Grateful Ollie

“The service from FreshGround has always been spot on. The service when requested has always been dealt with swiftly and promptly. Love it.”

Thank you for your feedback, Shama. We've shared it around the FreshGround team. Ollie

“He was professional and did a good job. We have had some issues with the coffee machine lately, so we hope this last service job did the trick.”

Thank you, Marianne. We trust the coffee is flowing for you — please reach out if need further assistance. Ollie

“The filter coffee could do with some improvement but the speed of delivery is a definite plus.”

Thanks for your feedback Alda! Always great to hear people's thoughts about the coffee. If you want to talk to the team about coffee and alternative blends, we're always happy to chat on sales@freshground.co.uk. Thanks, Ant

“We'll give you a 4. The initial push back on the engineer visit request has stopped this being a 5. Steve is a great engineer - slips in, does the job and disappears again. He makes it convenient and hassle-free which is a big plus!”

Thank you Ross. We always welcome feedback and our delighted to help. Ollie

“very helpfull answered questions i asked so i could understand if any issues occured i would know what to do if require engineer or something simple to put right myself Explination & Communication NICK GAVE IT ALL Much Appreciated”

Thank you for your kind review, Pamela. We've passed it onto Nick and the rest of the FreshGround team. Ollie

“Engineer was prompt and thorough. When he saw that the problem could not fixed that day, his solutions were well thought out and helpful to the situation.”

Thanks for the review Trevor. Always great to hear about our prompt and thorough engineers! I'll share your feedback with the team now. Best, Ant

“Fresh ground Representative Ryan was amazing as he was calm and detailed with his explanation on the boiler routine. He was very polite and took time to ensure the machines were in too shape servicing them. Well done to the team. Happy client”

Always a pleasure to hear from a happy client! Thank you for taking the time to leave a review. I'll share it with Ryan and the rest of the team now. Best, Ant

“SERVICE BRILLIANT BUT CO2 CARTRIDGES TOO EXPENSIVE FOR DOMESTIC USE”

Hi Rick, thank you for taking the time to leave a review with us. I'll pass your feedback on to the team now. Best, Ant

“Pat was very thorough and able to ascertain the issue due to the email we sent. He arrived with the part he thought he needed and was correct. Very quickly was able to confirm the fault and fit the part. very good.”

Hi Tanya, happy to hear that Pat was able to get you up and running again. And thank you for taking the time to leave us a review. I'll share your feedback with Pat and the team now. Best, Ant

“Efficient and clean worker. Unfortunately he had not been assigned enough drip trays and we are still missing one that I believe is due to be posted out to the site”

Hi Anne-Marie, thank you for taking the time to leave a review with us. I'll share your feedback with the team now. On the drip tray - I've checked in with customer care and can confirm that it will be on its way shortly. Best, Ant

“Engineer was polite, friendly and seemed to do the job efficiently”

Hi Toni, I'm very pleased to hear that you were happy with your engineer visit. Thank you for taking the time to leave a review too. I'll share your feedback with the team now. Thanks, Ant

“Very nice people and a very nice services”

Thank you for the very nice review Steven! I'll share it with the rest of the team now. Best, Ant

“Joe in service had notes from a previous call out and this made the visit for Chris so much easier. All dealt with easily.”

Hello Carol, thank you for your review. We do all we can to make lives easier! I'll pass your kind comments back to Joe, Chris and the rest of the team. Best, Ant

“Great Service from Matt Thomas, he is very knowledgeable, friendly and thorough during his visits ...and he fixed our coffee machine! The response time however wasn't so great, I reported the fault on Monday afternoon and an engineer attended on Thursday. This meant we weren't able to give our clients a good service and a lot of unhappy people to deal with. But I would like to add that the service from FreshGround is usually very good, they regularly call to check if we need things and our coffee is good quality and the order always arrives promptly!”

Hi Vicki, thank you very much for taking the time to leave feedback for us. I'm very glad to hear that Matt was able to get the machine up and running again. I also apologise for your experience of our response time on this occasion. It's an area that we are always trying to maintain at a high standard, and comments like this really help drive us to up our game. I'll share your review with Matt and the team now. Best, Ant

“FreshGround are usually very responsive when contacted through email. When you report an issue they will quickly send out an engineer to check out your problem. They will, however, only email you at 4:30pm the day before they are going to arrive so for a smaller hybrid office, it is not always caught to make sure that there is somebody available. A lot of their accounts emails are automated so sometimes you receive incorrect invoices, with the warning that your account may be put on hold if you don't pay them, even when the accounts department are aware of any errors. Other than that, the engineers are very friendly and really seem to know the machines well. The water tap [cold, ambient and sparkling] has been an excellent addition to our office's kitchen and when we had an issue with an initial quote the response was excellent and easy”

Hi Holly, Thank you so much for taking the time to leave us a review. We appreciate all feedback, and always relish the opportunity to improve. I have sent your comments to our head of Client Experience so that he and the team can look into the issues you are facing, and see what we can do to make things better going forward. And of course, please feel free to contact us direct if you need us to look into any specific issues for you. Best, Ant

“A great service. Although our Engineer was over booked on the day he was meant to attend when he did attend he was polite, efficient and worked fast.”

Hi Carly, Thank you for taking the time to leave a review. We are very happy to hear how happy you were with our engineer's service. I will be sure to pass this onto the rest of the FreshGround team. Best, Jacob

“Thank you - The ordering and delivery of coffee is always on time.”

Hi Shama, thank you for taking the time to leave a review. It's great to hear you are happy with the ordering and delivery process with us at FreshGround. I will be sure to pass this onto the team. Best, Jacob

«
1
2
3
»

FreshGround is rated 4.9 based on 782 reviews