FreshGround Reviews

Name: FreshGround
Address: 4th Floor, 141 Moorgate, London, 4th Floor, 141 Moorgate, London, City of London
Rating: 4.87

4.9 Rating 728 Reviews

97 %

of reviewers recommend FreshGround

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About FreshGround:

Office coffee that everyone will love
With our range of commercial coffee machines and water dispensers, service plans and rental agreements, we’ll help you build the package that’s right for your office.

Visit Website

Phone:

020 7553 7900

Email:

hello@freshground.co.uk

Location:

4th Floor, 141 Moorgate, London,
4th Floor, 141 Moorgate, London
City of London
EC2M 6TX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional services! I also received a gift, some coffee syrups :)”

Helpful Report

Enjoy the coffee syrups Andreea! I recommend the gingerbread in a latte. Thank you very much for taking the time to leave a review. I'll share it with the team now. Best, Ant

“Ryan attended site today, very helpful and knowledgeful..... great asset to your company”

Helpful Report

Thanks for taking the time to leave a review Connor - I know that your feedback means the world to Ryan and the team. It genuinely makes a difference to our day! I'll share it with the team now. Best, Ant

“Excellent service. Engineer turned up on time and got the job done!”

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And an excellent review to match! Thanks for taking the time to tell us about your experience Nicola. I'll share your words with the team now. Best, Ant

“Ryan Payne visited our office today, very professional and pleasant to talk to, very attentive and knowledgeable, thank you Ryan!”

Helpful Report

Hi Nadya, thanks for your review. It's so great to hear how helpful Ryan was! I'll share your comments with him and the team now. Best, Ant

“Happy with all of the engineers that come on site, happy with FreshGround service overall.”

Helpful Report

Thanks for your review Petya! It's great to hear that you're happy with the FreshGround engineers that visit. I'll share your feedback with the team. Best, Ant

“Our engineer was polite, sufficient and helpful.”

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Hi Sarah, thanks for taking the time to leave a review! I'll share it with the team now. Best, Ant

“Awesome office culture”

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Thanks Boden! We certainly try to promote the most awesome of office cultures wherever we send our coffee. Best, Ant

“Very happy with the engineer who came to site today. Very professional and got on with his job and sent the report to me straight afterwards! Thanks!”

Helpful Report

Thank you for taking the time to leave a review Brooke! It's great to hear that you had such a fab experience with our engineer. I'll share your comments with the rest of the team now. Best, Ant

“Catherine was exceptionally good. Very knowledgeable and took the time to show us quick fixes rather than calling out a technician. Very impressed.”

Helpful Report

Hi Brian, thanks for taking the time to leave a review. It's great to hear that Catherine was able to show you some tricks of the trade to keep your machines running! I'll make sure that she gets to see your comments, along with the rest of the team. Best, Ant

“Ryan Payne was very helpful and really great at his work. I hardly had to explain the issue with the tap his knew exactly what the issue was. He quickly fixed it. its really amazing to know that freshground has excellent experience people working with them like Ryan. Thank you”

Helpful Report

Thanks for such an amazing review, Duarte! We take great pride in our team of expert engineers. I'll share your feedback with Ryan and the team now. Best, Ant

“very good, fast and clean job!”

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Hi Alessia, thanks for taking the time to leave a review! I'll share your feedback with the team now. Best, Ant

“This review mainly relates to the replenishment of supplies and installation, as we have been fortunate to not have any issues with our 3 machines. The installation of the machines was brilliant, the engineer was very friendly and efficient. The service provided by FreshGround has been excellent. Enquiries via email are usually answered within a few hours, and delivery is always very quick too.”

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Hi Samuel, thank you so much for your review. I'll make sure that the entire team gets to see your feedback :) Best, Ant

“Jay Carneiro came today and spent some time on fixing the leaking Jura machine. Jay done a very good job and explained clearly the issue and how to maintain whic was very helpful Many thanks and well done Gerry Dunne”

Helpful Report

Hi Gerry, thanks for leaving such a great review about Jay! It's brilliant to hear that all was sorted and talked through in a clear manner. I'll share your feedback with Jay and the team now. Best, Ant

“Jay Carneiro came to look at our water cooler. He was very friendly, chatty and managed to fix the problem in no time. A great experience. Thank you!”

Helpful Report

That's great to hear, thanks for taking the time to let us know! I'll share your feedback with the team now. Best, Ant

“As always a friendly service ,very easy going very perfectly knowledge knew what they were doing”

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Hi Rutuja, thanks for your review! Sounds like a FreshGround engineer :) I'll share your glowing feedback with the team now. Best, Ant

“as always friendly service, fixed the issues quickly always a pleasure to deal with”

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Thanks for your review Sam! I'm so glad to hear that the service visit went so well. I'll share your feedback with the team now. Best, Ant

“Steve is always courteous and on time when we need him. He keeps us informed and is generally a really nice person”

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Hi Gillian, that's wonderful to hear, thank you for your review! I'll make sure that Steve and the team see your feedback. Best, Ant

“Installation delayed by 5 weeks due to miscommunication by FGC, then installed the wrong unit and left one unit uninstalled. One day after the install at a leak developed and the kitchen had to be closed for several days whilst trying to get FGC back in to fix the issue. That was fixed followed by a blockage in a pipe causing another leak and the kitchen having to be closed again. All rectified now but a very stressful and time consuming process.”

Helpful Report

Hi Alison, I'm so sorry to hear about the frustrations that have arisen from the install process. This is far from the FreshGround experience we strive for, and the team is actively addressing the issues. I've spoken with your account manager, and they will be organising follow-up reviews with you very shortly. Best, Ant

“Great customer service, engineer was helpful on site as well”

Helpful Report

Thanks Connor! Always great to hear how helpful the team is. I'll share your review on our company-wide chat. Best, Ant

“Fresh Ground and their customer service team, have always been super helpful whenever we encounter an issue with our coffee machine. The engineers (Pieter and Steve) are always professional and friendly and very knowledgeable about our machine. The salesperson assigned to our company always advises on what machine we should upgrade to (which at some point we'll need to).”

Helpful Report

Thank you for taking the time to leave a review about our dedicated engineers and customer service team. I'll share your very kind comments with the rest of the team now. Best, Ant

FreshGround is rated 4.9 based on 728 reviews