FreshGround Reviews

Name: FreshGround
Address: 4th Floor, 141 Moorgate, London, 4th Floor, 141 Moorgate, London, City of London
Rating: 4.90

4.9 Rating 782 Reviews

98 %

of reviewers recommend FreshGround

Company Reviews

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About FreshGround:

Office coffee that everyone will love
With our range of commercial coffee machines and water dispensers, service plans and rental agreements, we’ll help you build the package that’s right for your office.

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Phone:

020 7553 7900

Email:

hello@freshground.co.uk

Location:

4th Floor, 141 Moorgate, London,
4th Floor, 141 Moorgate, London
City of London
EC2M 6TX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There was a picking error resulting in my order not being correctly completed, however once I raised the issue it was swiftly corrected and the remaining products arrived the next day.”

Helpful Report

Thank you for the feedback Dawn. Glad we could be of assistance. Ollie from FreshGround

“Engineer arrived, but explained that he had no replacement unit on board. His office hadn't told him enough information or he would have got a replacement organised. A replacement has now been requested and should arrive next week.”

Helpful Report

Thank you for your feedback Chris. Always appreciated. A member of our team will be in touch with an arrival time. Ollie

“We were very pleased with Ryan as several of my colleagues are convinced that the coffee has changed flavour and is no longer bitter, just smooth. The issue I have is that when he had dismantled the machine I noticed a disgusting mess underneath the drip tray. I asked if whilst he was doing whatever he was doing if I could clean underneath it. He said dont worry I will give it a wipe. I cant see exactly but it is still quite dirty underneath. Also when he put the machine back together he left the top by the hoppers in a mess, it was not cleaned at all, in fact it looks messier than before. Pictures attached. A bit of a let down, when such a good job of doing the maintenance was done”

Helpful Report

Hi Carol, thank you so much for taking the time to leave us a review. I'm so sorry to hear that you are unhappy with how the machine was left after the maintenance was completed. I've passed your feedback onto the service team to follow this up. Best, Ant

“Very long waiting time for the engineer to attend”

Helpful Report

Thank you so much for taking the time to leave us a review. I'm very sorry to hear that you were kept waiting for our engineer to attend. We try to respond to all call outs as soon as possible, and certainly try not to keep our customers waiting. If you would be happy to share some more details with us on hello@freshground.co.uk, we'll do our best to find out what happened and improve our services going forwards. Thanks, Ant

“The guy was helpful, but found him a little abrupt and we had to go back out and call him back as the machine wasn't working.”

Helpful Report

Hi Julia, thank you for your message. We always aim to leave a positive impression when we visit a customer site. If you're happy to share a few more details with the team on hello@freshground.co.uk, we'll do all we can to improve for next time. Thanks, Ant.

“The engineer carried out the recent service in a professional manner, however, I was not informed that a service was due or an appointment had been booked for this to take place and was taken by surprise when the engineer arrived. Luckily I was in the office on that day or this would have a wasted journey.”

Helpful Report

Hi Jennifer, thank you for your review and sorry that you were caught off guard by our engineer. We'd love to know why this happened, as we like to keep our customers informed of all planned activity. If you have the time, could you please send an email with the details, including the site it concerns, to hello@freshground.co.uk, and our team would be happy to look into it for you. We'd love the opportunity to improve our services for next time. Thanks, Ant.

“They always deliver quickly but the coffee from the machine is never hot enough. Its only warm.”

Helpful Report

Hi Gillian, thank you for your review, and sorry for the delay in getting back to you. Are you still having issues with the temperature of the drinks dispensed from your machine? Our team would be happy to fix it for you. Could you please send a message to service@freshground.co.uk, including details of the location and machine in question, and a member of the team will get back to you ASAP. Thanks, Ant.

FreshGround is rated 4.9 based on 782 reviews