FreshGround Reviews

Name: FreshGround
Address: 4th Floor, 141 Moorgate, London, City of London
Rating: 4.87

4.9 Rating 918 Reviews

97 %

of reviewers recommend FreshGround

Company Reviews

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About FreshGround:

Office coffee that everyone will love
With our range of commercial coffee machines and water dispensers, service plans and rental agreements, we’ll help you build the package that’s right for your office.

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Phone:

020 7553 7900

Email:

hello@freshground.co.uk

Location:

4th Floor,
141 Moorgate,
London
City of London
EC2M 6TX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“in general we are happy as all do work after little problem, but there is small but. after filters have been change hot water tap stop working and the chap gone so I have to call for help and likely person on the phone was very helpful and instruct me thru setting so all was back to normal in few minutes. thank you.”

Helpful Report

“Hi, we had an engineer on site however when he had left he did not update us on anything as usually the other engineers would have told us something. I don't recollect a signature being taken to confirm the works were completed.”

Helpful Report

“Engineer visits have improved Still need to ensure that the client is informed of the issues before leaving site”

Helpful Report

Hi Sara, thanks for your review. We're aiming to provide a 5 star experience for all customers, so want to get to the bottom of what the issues are. A member of the team will be in touch shortly. Thanks, Ant

“this time was poor because i am a customer for years and order the same coffee so no need to contact me to unless you don't have what i want but should look back at the history and send the order”

Helpful Report

Hi Victor, thank you so much for taking the time to leave us feedback. I've passed your comments on to our client experience team. Thanks, Ant

“The engineer who attended today did a good job however he needed to be more professional and not treat the client as if they did not know what they were talking about!”

Helpful Report

Hi Sara, thank you for taking the time to leave a review. I'm very sorry to hear that the visit didn't meet your expectations. I've passed your feedback over to the team who will be in touch shortly. Best, Ant

“Engineer installed the equipment OK but did not leave code to access cleaning modes on machine. No coffee beans came with unit so we are un able to use the machine. Packaging has been left in the canteen not taken with the driver.”

Helpful Report

Hi James, thank you for your feedback, we really appreciate hearing things like this. I'm so sorry to hear that the installation experience wasn't as expected. I've escalated this to the team now, and someone will be in touch shortly. Best, Ant

“Engineer was great and fixed the problem within an hour or so but my only concern was that we called out an engineer on Thursday and it didn't get fixed until Wednesday (Bank Holiday in between) so it took 3 working days to fix”

Helpful Report

Hi Neil, thank you for taking the time to leave us feedback. I’m sorry to hear that the response time to fix the issue was longer than expected. I’ve raised this with the team for further investigation. Thanks, Ant

“There was a picking error resulting in my order not being correctly completed, however once I raised the issue it was swiftly corrected and the remaining products arrived the next day.”

Helpful Report

Thank you for the feedback Dawn. Glad we could be of assistance. Ollie from FreshGround

“Engineer arrived, but explained that he had no replacement unit on board. His office hadn't told him enough information or he would have got a replacement organised. A replacement has now been requested and should arrive next week.”

Helpful Report

Thank you for your feedback Chris. Always appreciated. A member of our team will be in touch with an arrival time. Ollie

“Very long waiting time for the engineer to attend”

Helpful Report

Thank you so much for taking the time to leave us a review. I'm very sorry to hear that you were kept waiting for our engineer to attend. We try to respond to all call outs as soon as possible, and certainly try not to keep our customers waiting. If you would be happy to share some more details with us on hello@freshground.co.uk, we'll do our best to find out what happened and improve our services going forwards. Thanks, Ant

“The guy was helpful, but found him a little abrupt and we had to go back out and call him back as the machine wasn't working.”

Helpful Report

Hi Julia, thank you for your message. We always aim to leave a positive impression when we visit a customer site. If you're happy to share a few more details with the team on hello@freshground.co.uk, we'll do all we can to improve for next time. Thanks, Ant.

“The engineer carried out the recent service in a professional manner, however, I was not informed that a service was due or an appointment had been booked for this to take place and was taken by surprise when the engineer arrived. Luckily I was in the office on that day or this would have a wasted journey.”

Helpful Report

Hi Jennifer, thank you for your review and sorry that you were caught off guard by our engineer. We'd love to know why this happened, as we like to keep our customers informed of all planned activity. If you have the time, could you please send an email with the details, including the site it concerns, to hello@freshground.co.uk, and our team would be happy to look into it for you. We'd love the opportunity to improve our services for next time. Thanks, Ant.

FreshGround is rated 4.9 based on 918 reviews