FreshGround Reviews

Name: FreshGround
Address: 4th Floor, 141 Moorgate, London, City of London
Rating: 4.87

4.9 Rating 921 Reviews

97 %

of reviewers recommend FreshGround

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About FreshGround:

Office coffee that everyone will love
With our range of commercial coffee machines and water dispensers, service plans and rental agreements, we’ll help you build the package that’s right for your office.

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Phone:

020 7553 7900

Email:

hello@freshground.co.uk

Location:

4th Floor,
141 Moorgate,
London
City of London
EC2M 6TX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Installation delayed by 5 weeks due to miscommunication by FGC, then installed the wrong unit and left one unit uninstalled. One day after the install at a leak developed and the kitchen had to be closed for several days whilst trying to get FGC back in to fix the issue. That was fixed followed by a blockage in a pipe causing another leak and the kitchen having to be closed again. All rectified now but a very stressful and time consuming process.”

Helpful Report

Hi Alison, I'm so sorry to hear about the frustrations that have arisen from the install process. This is far from the FreshGround experience we strive for, and the team is actively addressing the issues. I've spoken with your account manager, and they will be organising follow-up reviews with you very shortly. Best, Ant

“We changed to Freshground for the promise of an improved response to breakdowns. Apparently there have been lots of holidays booked and engneers off sick at the start of our contract, but the service is nowhere near where it was promised.”

Helpful Report

Hi Mark, thank you for taking the time to leave your review. This certainly is not the FreshGround experience we strive for, and I have raised it with your account manager. The team will be in touch shortly. Best, Ant

“After three weeks of waiting for the necessary parts to be delivered and installed, the hot water issue still persists on the Billy Tap. We have now been informed that an additional visit will be required to resolve this. It is quite frustrating for over 150 of our employees to be without hot and cold water for such an extended period, only to find that the problem remains unresolved. I strongly recommend that your service department implements a contingency plan to proactively address and prevent such issues, rather than simply reacting to them after they arise.”

Helpful Report

Hi Florin, I'm very sorry to hear that you've been struggling with persistent issues on your Billi Tap. We take feedback like this very seriously, and we're keen to get you back up and running ASAP. Your account manager will be in touch shortly with a full update and plan of action. Best, Ant

“We reported the problem with our Billi tap early on Tuesday 28th may as its in our main kitchen area but despite getting in touch again through the week the engineer finally attended our site on Friday, 4 days after reporting the problem, The engineer who came on the Friday Slav Nowak did a good job and replaced the faulty part. Regards. Steve.”

Helpful Report

Hi Steve, thanks for getting in touch. I'm glad to hear that the Slav did a good job on the fix, and apologise that the wait was longer than expected. I've passed your comments over to your account manager, who will be in contact soon. Best, Ant

“Still waiting on delivery for 3rd day in a row”

Helpful Report

Thank you for your comment, Emma. We are sorry this situation has occurred and are looking into it with upmost seriousness. A member of the team will be in touch shortly. Ollie

Hi Emma, Your order was dispatched on Tuesday. Our courier has stated that delivery was attempted on Wednesday and Thursday. Our customer support team will be in touch with tracking information. Kind thanks, Ollie

“not the most surportive company”

Helpful Report

Hi Gisoo, I'm sorry to hear you're not satisfied with your experience with us. If you'd like to send us an email to hello@freshground.co.uk with further details, we'd love the opportunity to provide additional support. All the best, Zoe

FreshGround is rated 4.9 based on 921 reviews