FreshGround Reviews

Name: FreshGround
Address: 4th Floor, 141 Moorgate, London, City of London
Rating: 4.87

4.9 Rating 930 Reviews

97 %

of reviewers recommend FreshGround

Company Reviews

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About FreshGround:

Office coffee that everyone will love
With our range of commercial coffee machines and water dispensers, service plans and rental agreements, we’ll help you build the package that’s right for your office.

Visit Website

Phone:

020 7553 7900

Email:

hello@freshground.co.uk

Location:

4th Floor,
141 Moorgate,
London
City of London
EC2M 6TX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a shame to have gone from the best service provider in my opinion to zero in one move. Who thought having a form to fill in rather than speaking or emailing with a human was a clever business idea. What a load of Cr^p. It just shouts that your not willing to invest In Training humans and you want your customers to be robots. It's making me rethink my coffee experience”

Helpful Report

Hello Will, I'm so sorry to hear this. Please know that all of our forms go straight to the same team who handle our emails - the form system just helps us categorise the issue more quickly. I've escalated the issue to your account manager who will be in touch shortly. Thanks, Ant

“Quick and painless install.... helpful overview of the new machine! Very Happy”

Helpful Report

Our team specialises in quick and painless installs. Thanks for taking the time to tell us about your experience Katie! I'll share your review with everyone now. Best, Ant

“Ryan Payne is very professional and knowledgeable.”

Helpful Report

Hi Dean, thank you for taking the time to leave a review. I'll make sure that Ryan and the team get to see it! Best, Ant

“Catherine Crawford was amazing & polite, and good at communicating. 10/10 service.”

Helpful Report

Thanks for such high praise! Catherine will be delighted with that. I'll share your feedback with her and the team now. Best, Ant

“The engineer clearly explained what he was doing with the machine and suggested a couple of solutions to prevent its overheating.”

Helpful Report

Hi Anna, it's great to hear that our engineer was able to help you so thoroughly with your machine. Thanks for your review. I'll share it with the team now. Best, Ant

“Been working with Ronan on a 2024 project and it's been a pleasure/breath of fresh air to be working with him.”

Helpful Report

That's amazing to hear, thank you for sharing it in a review. Ronan will be very pleased to hear your feedback, so I'll make sure that he gets to see it. Thanks, Ant

“Excellent friendly and speedy service”

Helpful Report

Hi David, thank you for your review. Excellent, friendly, and speedy is what our team aims for! I'll share your review with everyone now. Best, Ant

“Ronan Mulholland our recently appointed Account Manager went above & beyond to resolve my queries re delivery charges - cares about his clients and provides a top notch personable attentive customer service. As passionate about his clients as he is about coffee!”

Helpful Report

Thank you for taking the time to leave a review Donna, it's fantastic to hear about your experiences with your account manager. I'll make sure that Ronan and the rest of the team sees your brilliant feedback. Best, Ant

“After three weeks of waiting for the necessary parts to be delivered and installed, the hot water issue still persists on the Billy Tap. We have now been informed that an additional visit will be required to resolve this. It is quite frustrating for over 150 of our employees to be without hot and cold water for such an extended period, only to find that the problem remains unresolved. I strongly recommend that your service department implements a contingency plan to proactively address and prevent such issues, rather than simply reacting to them after they arise.”

Helpful Report

Hi Florin, I'm very sorry to hear that you've been struggling with persistent issues on your Billi Tap. We take feedback like this very seriously, and we're keen to get you back up and running ASAP. Your account manager will be in touch shortly with a full update and plan of action. Best, Ant

“Lyndon Pollard Engineer was fantastic! Informative and cleaned our machines to a very high standard. Really cares about the customer exeprience”

Helpful Report

What a fantastic review, thanks for taking the time to write it Nicola! I'll be sure to share your feedback with Lyndon and the rest of the FreshGround team. Best, Ant

“It was a pleasure to see Steve today, both Steve and Piotr give an excellent service and my machine was back in working order ready for my first meeting of the day”

Helpful Report

Thanks for your review Wendy! Steve and Piotr will be so pleased to hear how happy you are with them. I'll make sure they see your feedback, along with the rest of the team. Best, Ant

“Catherine was amazing. She helped us a lot and did an outstanding job.”

Helpful Report

Thanks for telling us about your experience with Catherine. It's great to hear how helpful she was - we'll share your outstanding review with her and the team now. Best, Ant

“always great service”

Helpful Report

Hello Sandra, and thank you for your review. I'll share it with everyone in the team shortly. Best, Ant

“Well knowledgeable and helpful.”

Helpful Report

Thank you for taking the time to leave a review Anita. I'll share your feedback with the team shortly. Best, Ant

“Jamie Farrell came to service our coffee machines and as always did a fantastic job and was very professional.”

Helpful Report

We always love to hear about the fantastic job our techs perform. Thanks for telling us Dean! I'll share your review with Jamie and the team now. Best, Ant

“Ryan came to our Office and was very helpful and done a great job.”

Helpful Report

It's great to hear that Ryan was so helpful Valerie. Thanks for sharing! We'll make sure the team sees your review. Best, Ant

“Nick was great trying to identify the issue we had. Very helpful.”

Helpful Report

Hi Laurence, thanks for taking the time to leave a review for us. We'll share your feedback with Nick and the team now. Best, Ant

“Steve is always polite and super helpful Gets the job completed quickly and efficiently.”

Helpful Report

That's great to hear, thanks for leaving such a stellar review! I'll share it with Steve and the team now. Best, Ant

“Great service from Jamie Farrell he is friendly and explained what the small issue was and resolved it very quickly.”

Helpful Report

Thank you for taking the time to leave a review. I'll share it with Jamie and the team now. Best, Ant

“Great customer service from both the office end engineering staff, Always a fast response when there's an issue, It's also nice to have someone available over the phone to support, I highly recommend this company”

Helpful Report

Thanks for such a glowing review Jeremy! We're extremely proud of our talented team of techs and engineers - glad to hear about the great customer service experience! I'll share your review with the entire team now. Best, Ant

FreshGround is rated 4.9 based on 930 reviews