FreshGround Reviews

Name: FreshGround
Address: 4th Floor, 141 Moorgate, London, City of London
Rating: 4.87

4.9 Rating 930 Reviews

97 %

of reviewers recommend FreshGround

Company Reviews

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About FreshGround:

Office coffee that everyone will love
With our range of commercial coffee machines and water dispensers, service plans and rental agreements, we’ll help you build the package that’s right for your office.

Visit Website

Phone:

020 7553 7900

Email:

hello@freshground.co.uk

Location:

4th Floor,
141 Moorgate,
London
City of London
EC2M 6TX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“really helpful on the phone, and the cleaning kits arrived so fast!”

Helpful Report

Hi James, glad that the team was able to help so speedily. Thank you for your review - I'll share it with everyone now. Thanks, Ant

“Good service and speedy delivery.”

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That's great to hear, thanks for taking the time to tell us, Tony! I'll share your review with the team. Best, Ant

“Very polite and quick”

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Hi Andrea, thank you so much for your review. I'll share it with the team now. Best, Ant

“Service as usual exceptional”

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Hi Wendy, that's very kind of you to say - thanks for taking the time to leave a review! I'll share it with the team shortly. Best, Ant

“Very helpful and quick!”

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Thank you for spending the time to leave a review! Kind regards, Zoe

“The engineer who attended to our machines today was very professional and knew what he was doing. I have nothing but praise for him. he left all of our machines in good working order. we really appreciated him.”

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Hello Aileen, I am so pleased to hear your feedback. I'll pass your comments on to the team. Thank you! All the best, Zoe

“Very good service”

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We're so pleased to hear your comments. Thank you Miles! All the best, Zoe

“Everyone is always very helpful”

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It's great to hear your comments, Charlotte! Much appreciated. Kind regards, Zoe

“Thank you Freashground Fantastic service ,great communication. Such a reliable people based company , that treats its clients likke humans and not numbers Warm regards Anton hamman CSM Basepoint Shoreham by Sea”

Helpful Report

Thank you so much for leaving a review, Anton! I'll pass your comments onto the team. Kind regards, Zoe

“The engineer was coming to give advice following his on site survey. He seemed not to have been given any information prior to arrival. Even though the service desk had a full understanding of what was required”

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Hi Sandra, thank you for bringing this to our attention. I've escalated it to the attention of your account manager who will be in contact shortly. Best, Ant

“Very good all round”

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Thanks for your feedback Mark, I'll pass it on to the rest of the team! Best, Ant

“Since James Cowley was appointed Account Manager for Calber Facilities we have a good working relationship, he is always on hand to help out with queries from new proposals, installations to invoice queries. Pleasure to work with James.”

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Thanks Julie, it's so great to hear about your experiences with James. I'll share your review with him and the team now. Best, Ant

“It was a amazing service from Ryan Payne. Good work and very polite.”

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Hi Daggi, thank you for your review! Ryan will be chuffed to see such positive praise. I'll share your feedback with him and the team now. Best, Ant

“Brilliant service”

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And a brilliant review to match, thanks Emily! I'll share your feedback with the team. Best, Ant

“Very thorough and informative engineer.”

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Hi Michael, thank you for taking the time to leave us feedback. I'll share your review with the team now. Best, Ant

“Fantastic service from Wyatt Harvey's”

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Thank you for your review Osbert! I'll make sure that Wyatt and the team get to see it. Best, Ant

“Lyndon was very quick, efficient and professional.”

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Hi Chloe, thank you for such a great review. We really appreciate it! I'll share your stellar feedback with Lyndon and the team now. Best, Ant

“There is a slight lack of communication from the admin team, however, the service overall is great. The initial response to any queries is prompt. Steve, who mostly visits our site, is always helpful and polite. I would definitely recommend Fresh Ground to everyone.”

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Hi Anna, thank you for your review. I'll pass on your feedback and see what we can do to improve communications - we strive to be great at everything for our customers! And thank you for your kind feedback about Steve - I'll make sure he sees it! Best, Ant

“Otto came to service our hotwater kettle and chilled water unit, he was very polite, efficient and went above and beyond. A credit to your team.”

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That's great to hear Debby, thanks for telling us about your experience with Otto! I'll make sure he sees your kind words. Best, Ant

“Pat was amazing, quick delivery and quick installation. Very thorough when explaining what has been completed so far and also very apologetic as a part hadn't arrived yet”

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Hi Sophie, thank you so much for taking the time to leave a review. It's always great to hear about our amazing techs and how they help our customers. I'll be sure to share your feedback with Pat and the team now. Best, Ant

FreshGround is rated 4.9 based on 930 reviews