FreshGround Reviews

Name: FreshGround
Address: 4th Floor, 141 Moorgate, London, City of London
Rating: 4.87

4.9 Rating 933 Reviews

97 %

of reviewers recommend FreshGround

Company Reviews

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About FreshGround:

Office coffee that everyone will love
With our range of commercial coffee machines and water dispensers, service plans and rental agreements, we’ll help you build the package that’s right for your office.

Visit Website

Phone:

020 7553 7900

Email:

hello@freshground.co.uk

Location:

4th Floor,
141 Moorgate,
London
City of London
EC2M 6TX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jamie was very informative and helpful.”

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Thank you, Collette. We have shared your words with Jamie and the rest of the FreshGround team. Ollie

“We are a new client and so far service has been disorganised & slow”

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Hi Sara, We are grateful for your feedback; and deeply sorry for the poor start to your experience. A member of our team will be in touch shortly. Ollie

“Excellent service, arrived very quickly and fixed it all. Advised us of the health of our tap and was just excellent. We are very satisfied.”

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Thank you, Michelle. We've shared your lovely words across your team. Ollie

“Lyndon was very helpful, identified the problem immediately, ordered the part whilst still on the premises and gave me a return date. The service team were also very efficient and quick to respond despite it being over the Christmas break.”

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Thank you for your kind review, Kate. We've shared it with the Lyndon and the rest of the service team. Ollie

“Lyndon was great - arrived on site before 09:00. made me aware of his arrival. communicated with me during the visit to keep me updated. informed me when he was finished and what i needed to do - in purchasing new parts. Thankyou!”

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Thank you for your review, Rachael. We've shared this with Lyndon and the rest of the team. Ollie

“Excellent communication from the Freshground Service Team. Engineer arrived as expected, kept us fully informed of the issue and resolution.”

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Thank you for your wonderful words, Jo. A pleasure. Ollie

“We are really happy with the service we've received from FreshGround. Jamie has been really efficient via email and even gave us a video call to go through step by step instructions. Thanks for the 10/10 service Jamie.”

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Thanks for your review Joely! I'll be sure to pass your feedback onto to Jamie. It's great to hear that the FreshGround CoffeeCrew Live Assist service could fix your issues. Best, Ant

“Always excellent service from the Freshground team”

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Thank you for taking the time to leave a review Philip. We always aim for excellent. Best, Ant

“The engineer Jamie farrell came out to us . very friendly and very helpful always a pleasure to have Freshground staff.”

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Thank you for your lovely review, Estelle. We've shared it with Jamie and the rest of our FreshGround team. Ollie

“We'll give you a 4. The initial push back on the engineer visit request has stopped this being a 5. Steve is a great engineer - slips in, does the job and disappears again. He makes it convenient and hassle-free which is a big plus!”

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Thank you Ross. We always welcome feedback and our delighted to help. Ollie

“Great service, very fast resolution provided!!”

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Thank you, Ellie. We've shared your review with all the FreshGround team. Thank you Ollie

“Best customer service ive ever encountered, Catherine was lovely and fixed the machine in a flash very happy customer here.”

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Thank you for these brilliant words, Lee. We're delighted to say we've shared these with Catherine and the rest of our FreshGround team. Ollie

“Speedy service, nice people and of course nice coffee! 🙂”

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Thank you Steve! We've shared this with the rest of our FreshGround team. Ollie

“Jamie was very quick, efficient and friendly. Very satisfied with the result!”

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Thank you for your wonderful review, Lucy. We've shared it with Jamie and the rest of our team. We're always delighted to help. Ollie

“Very helpful and informative, provided very clear instructions on the use and was quick and efficient with the installation.”

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Thank you for your kind review, Brandel. We've shared it around our FreshGround team. Ollie

“Great service from the team, great coms throughout. Pat arrived on time for the install and was very helpful and full of great advice on the Jura machine. Cannot fault these guys perfect service all round”

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Thank you for your brilliant review, Lee. We've shared it with Pat and the rest of the FreshGround team. Ollie

“Catherine Crawford came to Arcelormittal to do a full service on the many appliances at our offices . I was really impressed at Catherines attitude & performance going above & beyond the call of service. Catherine was very intuitive and sharp to notice issues I didn't notice and her work was exemplary. keep an eye on this girl .. She will go far!! Gerry Dunne”

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Thank you very much for your warm words, Gerry. Catherine is delighted to hear this, as is the rest of our team. Always here to help. Ollie

“I am pleased to share my positive experience with Matt Thomas, who visited our office today. He resolved the issue with our Billi tap. We greatly appreciate his prompt and effective service. Thank you, Matt Thomas, for your assistance!”

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Thank you for your wonderful review Emilie. We've shared it with Matt and the rest of our team. Ollie

“Very helpful and efficient. Always very responsive ☺️”

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Thank you for your warm words, Agi. We're always delighted to help. Ollie

“the engineers are always friendly, helpful and give information regarding their visit”

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Thank you for your warm words, Mak. It's always a pleasure to help. Ollie

FreshGround is rated 4.9 based on 933 reviews