FreshGround Reviews

Name: FreshGround
Address: 4th Floor, 141 Moorgate, London, City of London
Rating: 4.87

4.9 Rating 933 Reviews

97 %

of reviewers recommend FreshGround

Company Reviews

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About FreshGround:

Office coffee that everyone will love
With our range of commercial coffee machines and water dispensers, service plans and rental agreements, we’ll help you build the package that’s right for your office.

Visit Website

Phone:

020 7553 7900

Email:

hello@freshground.co.uk

Location:

4th Floor,
141 Moorgate,
London
City of London
EC2M 6TX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chris Jones was great. Arrived promptly and sorted our issue with no problems! Thanks Chris”

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Thank you for your kind words, Sinead. We've passed them onto Chris and the rest of our team. Ollie from FreshGround.

“Matt Thomas was very helpful and sorted the issue without any fuss.”

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Thank you for the review, Colin. We've passed it onto Matt and the rest of our team. Ollie

“Matt was extremely helpful as always. Sorting out the repair efficiently to get the coffee machine back in action.”

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Thank you for your review Julie. We've shared your words with Matt and the rest of the FreshGround team. Ollie

“Easy ordering process, quick delivery and any service queries etc are dealt with just as quickly!”

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Thank you for the kind review, Catherine. We've shared this with our FreshGround team. Ollie

“no resolve to issue waiting whole we to resolve leak”

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“Very quick turn around from request to attendance. Also, their service team is always friendly and flexible. Today, Slav was again amazing.”

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Thank you Alex. It's a joy to read your review. We've passed it onto Slav and the rest of our team. Ollie

“Jamie was super helpful and spoke me through the settings step by step to resolve the issue regarding the strength. It took a little trial and error but he knew what he was doing, helpful do this over the phone instead of waiting for a call-out.”

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Thank you, Ruby. We've passed this onto Ruby and the rest of our team. Grateful. Ollie

“Had Slav visit to put right issues just what an engineer should be Helpfull/ Explained well all issues thanks to all well done Slav”

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Thank you Pamela. We've shared your review with Slav and the rest of our team. Ollie

“Great communication and service on a repair needed on a coffee machine.”

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Thank you Gracie. We're always delighted to help. Ollie

“Slav was great on my first contact and spotted the issue over VC, unfortunately couldn't repair it remotely. Onsite visit and spare part was required and Matt provided great service with a smile.”

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Thank you for your review Anna. We've shared this with Slav, Matt and the rest of our FreshGround team. Ollie

“Slav was very helpful and solved the problem quickly. Thanks”

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Thank you for your review, Dagmar. We've shared it with Slav and the rest of the FreshGround team. Ollie

“Piotr was fantastic, got the job done and now we have coffee! Happy Days are here again.”

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Thank you for the kind review, Alun. We've shared it with Piotr and the rest of our team. Ollie

“The engineers are always polite and helpful whether attending in person or remotely.”

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Thank you Victoria. We've passed your review onto them. Grateful. Ollie

“amazing service from Slav who was so kind helpful - Perfect service highly recommend :)”

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Thank you for your wonderful review, Claire. We've shared it with Slav and the rest of the team. Ollie

“Slav has been super helpful as usual!”

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Thank you Chiara. We've passed this on to Slav and the rest of the FreshGround team. Ollie

“Our installer arrived on time. The machine had been delivered the day before. Installation was quick, done in an hour and the work was clean and tidy. We were given a full demonstration and talked through how to clean the machine and top it up. We were very impressed overall.”

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Thank you Terri. It's wonderful to hear your words. We're always on-hand if you need us. Ollie

“Engineer arrived, but explained that he had no replacement unit on board. His office hadn't told him enough information or he would have got a replacement organised. A replacement has now been requested and should arrive next week.”

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Thank you for your feedback Chris. Always appreciated. A member of our team will be in touch with an arrival time. Ollie

“a big thank you to Piotr Lipski for his support with the installation of our new office building all the team are loving the new coffee machines . Piotr is always friendly and helpful keep up the great work.”

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Thank you very much Richard. We've passed your feedback onto Piotr and the rest of the team. Ollie

“He was professional and did a good job. We have had some issues with the coffee machine lately, so we hope this last service job did the trick.”

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Thank you, Marianne. We trust the coffee is flowing for you — please reach out if need further assistance. Ollie

“Thank you Matt Thomas for fitting in the new main board for the bilet taps.”

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Thank you Emily. We've shared this feedback with Matt and the rest of our team. Ollie

FreshGround is rated 4.9 based on 933 reviews