Service was quick and easy which was great. I ordered 14 items-11 of which were the same product. It says on the website "Enter if you would like substitutes or not, special delivery instructions or notes about this order:" I left this blank but when i received the consignment they substituted the 11 items with another not even similar product. If it was solely one item i would not have a problem accepting this- but not 11. Instead of contacting me and asking what i would like to do they instead just sent out the consignment. So I called customer support and was told that I SHOULD HAVE stated clearly that I would not accept any substitute- so it is my fault they have provided 11 unwanted items out 14. Nowhere on the website or in Terms and Conditions does it state that this is the CUSTOMERS RESPONSIBILITY. TOTALLY UNACCEPTABLE SERVICE.