Freightlink Reviews

Name: Freightlink
Address: 12 Sceptre Court, Bamber Bridge, Preston, Lancashire
Rating: 4.77

4.8 Rating 3,254 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 3,254 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

12 Sceptre Court,
Bamber Bridge,
Preston
Lancashire
PR5 6AW

Write Your review

Tell us how Freightlink made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Freightlink 5 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Polski

Italiano

“Very helpful and patient staff in sales, customer services and the customs dept. Helped sort all issues.”

Helpful Report

Posted 1 year ago

Hello there, thank you so much for your review! We're thrilled to hear that our team is always able to help!

Posted 1 year ago

“Very helpful and excellent service.”

Helpful Report

Posted 1 year ago

Hello there, thank you for your review!

Posted 1 year ago

“adam has been amazing and very helpful”

Helpful Report

Posted 1 year ago

Hi, thank you so much for your review. It's great to hear that Adam has been so helpful to you. Have a great day.

Posted 1 year ago

“Professional and easy to work with .”

Helpful Report

Posted 1 year ago

Hi Callum, thank you for your review. We're glad to hear that you are happy with out service!

Posted 1 year ago

“Always helpful and kind when you have problems on the way they will sort you out! :)”

Helpful Report

Posted 1 year ago

Hi Aleksandra, thank you so much for your review! We'll glad to hear that our team is always able to help you!

Posted 1 year ago

“Extremely efficient and helpful staff”

Helpful Report

Posted 1 year ago

Hello there, thank you for your review!

Posted 1 year ago

“I had a few questions regarding taking my cat on the ferry. I am grateful to the staff that took the time to explain everything clearly and thoroughly, over the phone and via email. They were patient and pleasant to speak with and my issues were resolved very quickly, as well as all my correspondence being replied to in a very timely manner. Thank you.”

Helpful Report

Posted 1 year ago

Hi Rachel, that's wonderful to hear! We're so glad our team could assist you with your cat's ferry journey and provide clear, timely, and patient support. We appreciate your kind feedback!

Posted 1 year ago

“Excellent help from Julia, not the first time a team member has helped resolving issues.”

Helpful Report

Posted 1 year ago

Hi there, thank you for your review! We'll make sure to let Julia and the team know about your feedback!

Posted 1 year ago

“Super fast, easy to deal with. They quickly fixed what would of been a stressy situation. Top notch, thank-you”

Helpful Report

Posted 1 year ago

Hello there, thank you for your review! We're thrilled to hear that our team were able to quickly fix the problem!

Posted 1 year ago

“Adam was fantastic and got everything sorted with very short notice from myself.”

Helpful Report

Posted 1 year ago

Hi Ed, thank you so much for your review. We're happy to hear that Adam was able to sort everything out fast for you!

Posted 1 year ago

“Denisa specifically helped me through some difficult paper work. She qas excellent”

Helpful Report

Posted 1 year ago

HI Patricia, thank you so much for your review. We'll make sure to pass on your feedback to Denisa right away!

Posted 1 year ago

“professionalism, kindness and speed”

Helpful Report

Posted 1 year ago

Hello there, thank you so much for your review!

Posted 1 year ago

“Booking everything seemed easy however we where not allowed to board our 3am ferry from Jersey to Portsmouth because the paperwork wasnt right or received apparantly. we then waited for the 10pm ferry and when we got to Portsmouth we could leave the port because again the paperwork was not right. Freightlink were contacted by me and on both occasions were ringing me back or emailing and they didnt? It cost me £50 for the custom paperwork to be done by Condor at Portsmouth docks to release the lorry. This has had a knock on effect for my work schedule and is simply not good enough!! I would appreciate an explanation and some compensation”

Helpful Report

Posted 1 year ago

Hi there! We understand that one of our customer service agents has already been in touch with you, and that the issue has now been resolved. We sincerely apologize for the inconvenience!

Posted 1 year ago

“Fast and proffesional!”

Helpful Report

Posted 1 year ago

Hello there, thank you for your review!

Posted 1 year ago

“Great services”

Helpful Report

Posted 1 year ago

Hi Paul, thank you for your review!

Posted 1 year ago

“Had a great service from freight link, nothing is to much work for them. Big thanks to Adam who set my account up he is brilliant to deal with and his attention to detail is bang on.”

Helpful Report

Posted 1 year ago

Hello Mark, and thank you for your review! We really appreciate your kind words about Freightlink and especially about Adam. We're thrilled he made the account setup process so smooth for you. We'll be sure to pass on your compliments to him.

Posted 1 year ago

“I received an invoice for something which i didn't know about, with no decent explanation until Julia stepped in and explained what it was for. Once she had emailed me, i completely understood and paid the invoice. If invoices were sent with the paylink, this would have saved me from trying to get an explanation. But Julia was brilliant. Explained it clear and understandable. Thanks Julia.”

Helpful Report

Posted 1 year ago

Hi there, thanks for taking the time to leave a review! We're so glad Julia was able to clarify the invoice for you. We appreciate your feedback about including a payment link with invoices and will definitely look into this to improve our process. We're happy everything is now resolved!

Posted 1 year ago

“I cannot express how good this Company is. I was having issues with the customs element and i spoke to 2 different people and both were so accommodating and so helpful, they made me feel at ease. They are also very knowledgably. I will defiantly be using them again and will be referring people to use them. 10/10 for customer service . Thank you Freightlink”

Helpful Report

Posted 1 year ago

Hi Rachel, thank you so much for your wonderful feedback! We're delighted our team could assist you with the customs process. We really appreciate your kind words and your intention to refer us!

Posted 1 year ago

“Sehr freundliche Mitarbeiter die immer bemüht sind”

Helpful Report

Posted 1 year ago

Vielen Dank, es freut uns zu hören, dass Sie eine positive Erfahrung mit uns gemacht haben.

Posted 1 year ago

“Mui profesionales recomiendo”

Helpful Report

Posted 1 year ago

Gracias por su comentario!

Posted 1 year ago

Freightlink is rated 4.8 based on 3,254 reviews