Freightlink Reviews

Name: Freightlink
Address: 12 Sceptre Court, Bamber Bridge, Preston, Lancashire
Rating: 4.76

4.8 Rating 3,153 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 3,153 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

12 Sceptre Court,
Bamber Bridge,
Preston
Lancashire
PR5 6AW

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Freightlink 5 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

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“Excellent service!”

Helpful Report

Posted 8 years ago

“Good afternoon, I used your service right. With the registration on the site, ordering a ferry and paying all was very simple. I just did not understand that for our company there was a possibility of payment without VAT. But your employee today was very kind and volunteered to help me with reducing the cost of this ferry, at the expense of money back (overpaid for VAT)”

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Posted 8 years ago

“Every thing i need was right at hand so easy to book and staff were really helpfull”

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Posted 8 years ago

“Thank you very much, Mrs. Monika, for your great help and patience and professionalism.”

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Posted 8 years ago

“Notified of service changes although two ferries cancelled and our delivereies were 24hours late”

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Posted 8 years ago

Sincere apologies for the problems you encountered with your sailing. Our customer service team are investigating.

Posted 8 years ago

“They are a great team & always happy to help with any queries that i have.”

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Posted 8 years ago

“Easy to use booking platform, friendly staff to deal with. Keeping you up to date with correct sailing times, etc.”

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Posted 8 years ago

“it is difficult to make the bocking”

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Posted 8 years ago

We are sorry to hear you experienced some issues making a booking. Our customer service team walked you through the process via live chat. We work very hard to ensure that our booking process is as simple as possible.

Posted 8 years ago

“You will very rarely experience the effort Freight Link make to get you a confirmed booking on a ferry ( Sunday included )... What such polite helpfull genuine staff... Upfront & honest.. Thank you Freight Link.. Mr Peter Gibbons...”

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Posted 8 years ago

“telephone, book ferry, arrive at ferry terminal, get straight into the queue, onto the ferry and your there. no hassles”

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Posted 8 years ago

“Its fast, secure and relible.”

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Posted 8 years ago

“support at the highest level, Monika, very helpful, I recommend 100%”

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Posted 8 years ago

“Always easy to book. Telephone confirmation of time of departure. I feel that I am a special customer and will continue to us this service. I tell all of my friends to use this service”

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Posted 8 years ago

“I think that your employee was new as he didn't seem to know anything about booking a vehicle. Someone else had to phone back to confirm details, which were wrong.”

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Posted 8 years ago

We are sorry to hear you had issues when making a booking with a member of our team. Unfortunately at the time, we were experiencing a technical issue, which made finding the relevant booking information difficult. We are however going to provide extra training to our staff to ensure that they can handle issues such as this correctly. Sincere apologies for any inconvenience caused.

Posted 8 years ago

“good possibility to make booking anytime you want”

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Posted 8 years ago

“We have a booking”

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Posted 8 years ago

“Excellent communications and a very quick booking. Our booking was not straight forward, but it wasn't a problem all sorted out within one phone call. Great service will definitely use again.”

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Posted 8 years ago

“A message was left on my Irish landline answer-machine at around 12-55pm, stating that the sailing was on time and to be dockside no later than 1am. The was no point leaving this message, due to the fact that I was in England, waiting to sail from Heysham to Dublin. Your office have my wife's mobile telephone number which should have been the one you phoned. A few minutes later, you then sent an e-mail, which arrived as my wife and I were eating breakfast on the boat as it was approaching Dublin Port. E-mail's are not an instant form of communication, as this illustrates. Furthermore, the information that you supplied was incorrect. The sailing from Heysham was delayed until 3-35am, due to the late arrival of the sail from Dublin. This fact would have been shown in real-time on Seatruck's sailing information, and you should have responded to it. Booking the sailing on-line usually works well, but in this case, the follow-up information was left wanting.”

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Posted 8 years ago

Sincere apologies for the problems you encountered with your booking. Unfortunately we did not have your wife's mobile telephone number on your booking details. We are sorry for any inconvenience caused.

Posted 8 years ago

“I am so sad because of János Simon. He was the best employee in Freightlink......”

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Posted 8 years ago

“I very satisfied cooperate with Your company . Many Times help me with booking sea-ferry”

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Posted 8 years ago

Freightlink is rated 4.8 based on 3,153 reviews