Freightlink Reviews

Name: Freightlink
Address: 12 Sceptre Court, Bamber Bridge, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,938 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,938 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

12 Sceptre Court,
Bamber Bridge,
Preston
Lancashire
PR5 6AW

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Freightlink 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service as always !!!!”

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Posted 6 years ago

Thanks for your continued support, Alan. Much appreciated.

Posted 6 years ago

“Excellent helpful company with great staff especially Rebecca Demaine she couldn’t do enuf to answer all questions and get things sorted for me. Now it’s as simple as a phone call and the crossing is booked. Highly recommend 👍”

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Posted 6 years ago

Hi Luke, thank you for your review. We are glad to hear we could be a great help and answer any questions you have around your booking. We will be sure to pass on your kind comments to Rebecca and look forward to seeing you again soon!

Posted 6 years ago

“Had to make some amendments to our bookings and all carried as requested”

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Posted 6 years ago

Hi Peter, thank you for your review. We are glad to hear we could help you with amendments that you had to make and we look forward to seeing you again soon.

Posted 6 years ago

“Perfect communication .”

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Posted 6 years ago

Thank you Adrian. Have a nice evening.

Posted 6 years ago

“Nagyon szuper volt minden , ezután csak velük fogok utazni.”

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Posted 6 years ago

Köszönöm.

Posted 6 years ago

Nagyon köszönöm kedves megjegyzéseidet, Divinyi.

Posted 6 years ago

“jestem bardzo zadowolony z obsługi”

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Posted 6 years ago

Dziękuję Adam.

Posted 6 years ago

“With my opinion you are CHAMPION”

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Posted 6 years ago

Hi Krzysztof, thank you! That is very flattering and we look forward to helping in any way we can in the future.

Posted 6 years ago

“Extremely helpfull good price”

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Posted 6 years ago

Hi Joyce, thank you for your review. We are glad we could be helpful and give you good value for money and we look forward to seeing you again soon.

Posted 6 years ago

“We are very happy to workind with Yanislav Ivanov. Very polite and friendly person!! reccomed”

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Posted 6 years ago

Thank you for your kind comments. We will certainly pass them on to Yanislav.

Posted 6 years ago

“No communication possible, no answers, undeliverable email in response to sender. Creditcard charged despite cancellation.”

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Posted 6 years ago

Sorry to hear you experienced issues contacting us and that your sailing was cancelled. Unfortunately we do not have additional information regarding the cancellation from the ferry operator at this time. A refund has now been processed for you. Sincere apologies for any inconvenience caused.

Posted 6 years ago

“Rebecca my account manager made it a fantastic experience and l would highly recommend this lady as a problem solver. Keep trucking.”

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Posted 6 years ago

Hi Steven, thank you for your review. We are glad to hear that we could give you a good experience with us and that we were able to solve your problems, we will be sure to pass on your kind comments to Rebecca. We look forward to seeing you again soon, keep trucking!

Posted 6 years ago

“I made a mistake with the booking and u sorted it out straight away very impressed”

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Posted 6 years ago

Hi Karl, thank you for your review. We are glad to hear we could fix any issues with your booking and look forward to seeing you again soon.

Posted 6 years ago

“Very good service: Excellent customer help and impatience. high work efficienc”

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Posted 6 years ago

That's great. Thank you very much Rui.

Posted 6 years ago

“Used Freightlink due to our existing ferry provider letting us down, very impressed with the ease at which every thing was organised and arranged by Becky and Alexandra even when I changed our requirements on 2 separate occasions , be it via the phone or there on line portal. We will defiantly be using them again.”

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Posted 6 years ago

Hi Simon, thank you for your review. We are glad to hear that we could pick up the slack from the other provider and get your journey booked with ease. We will be sure to pass on your kind comments to Becky and Alexandra and look forward to seeing you again soon.

Posted 6 years ago

“We have recently started to use Freightlink, and now there is no going back. Becky has been very helpful with the setting up of our account and keeps in touch to make sure we are happy with the service. The online booking is straight forward and very easy to use. i would recommend this service to anyone.”

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Posted 6 years ago

Hi, thank you for your review. We are glad to hear that we could help you with everything you needed and that our online booking was simple and easy for you to use. We will be sure to pass on your kind comments to Becky and we look forward to seeing you again soon.

Posted 6 years ago

“Tutto perfetto”

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Posted 6 years ago

Grazie Giuseppe.

Posted 6 years ago

“Super service from Becky and Sadie! They have pulled out all the stops to make our booking process as simple and painless for us as possible.... and believe me when I say didn't give them an easy task! Happy customer :)”

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Posted 6 years ago

Hi Lee, thank you for the review. We are glad to hear we could help make your experience with us as straightforward and simple as possible for you, we will be sure to pass on your kind comments to Becky and Sadie. We look forward to seeing you again soon.

Posted 6 years ago

“Fantastic help and customer service from Becky, Gaia and the rest of the team. Couldn't have asked more! Such a happy and smiling bunch and Freightlink should be proud of the calibre of people who work there. Best customer service ever received both by telephone and email - Thank you”

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Posted 6 years ago

Hi Stuart, thank you for your review. We are glad to hear you had such a positive experience with our team and that we were able to help you with everything you needed, we will be sure to pass on your wonderful comments to Becky, Gaia and the rest of the team. We look forward to seeing you again soon.

Posted 6 years ago

“Excellent services”

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Posted 6 years ago

Thank you very much, Ovidiu.

Posted 6 years ago

“Super Service!”

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Posted 6 years ago

That's great. Thank you very much Gregor.

Posted 6 years ago

Freightlink is rated 4.8 based on 2,938 reviews