Freightlink Reviews

Name: Freightlink
Address: 12 Sceptre Court, Bamber Bridge, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,938 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,938 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

12 Sceptre Court,
Bamber Bridge,
Preston
Lancashire
PR5 6AW

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Freightlink 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our operatives reported a very good journey”

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Posted 6 years ago

Hi Emily, thank you for your review. We are glad to hear your journey went smoothly and look forward to seeing you again soon.

Posted 6 years ago

“Quickly sorted out my journey and all its problems (my fault 😊) ... very professional and polite. Will always be using Freightlink from now on. Cheers guys!”

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Posted 6 years ago

Hi Ken, thank you for your review. We are glad to hear we could fix any issues you had with your journey and that you found our team to be professional and polite, we look forward to seeing you again soon!

Posted 6 years ago

“Excellent customer care and easy solution to ship”

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Posted 6 years ago

Hi Darren, thank you for your review. We are glad to hear you found our customer service to be excellent and look forward to seeing you again soon.

Posted 6 years ago

“easy to book. convienient. great support.”

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Posted 6 years ago

Thank you for your kind comments. Much appreciated.

Posted 6 years ago

“Easy to book and very helpful staff...”

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Posted 6 years ago

Hi Martin, thank you for your review. We are glad to hear you found us easy to book with and our team were able to help you with your needs, we look forward to seeing you again soon.

Posted 6 years ago

“Absolutely brilliant . Great from start to finish. First time user and expecting some assle , but Paul Clarkson Jones and team made everything easy. Wont use anyone else only this company. Big thank you”

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Posted 6 years ago

Good to hear you had a great experience with Paul and our team, Paulo. We will certainly pass your comments on. Look forward to speaking to you again soon. Thank you.

Posted 6 years ago

“It's a pleasure to deal with Freightlink. Is among the most professional companies I have dealt with. I strongly recommend Freightlink as your business partner. Especially there's a guy, named Mircea , that helped me on numerous occasions. A real professional. Definitely recommended. Keep doing the great work.”

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Posted 6 years ago

Thank you for your very kind comments Andrei. We will certainly pass your comments onto Mircea. We look forward to helping you again soon.

Posted 6 years ago

“Friendly people”

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Posted 6 years ago

Thank you.

Posted 6 years ago

“What a great and friendly experience. It was almost effortless to book online, we arrived at the port and everything was ready for us. It really was an enjoyable experience throughout. Thanks for simplifying our logistics and saving us money as well.”

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Posted 6 years ago

Thank you for your fantastic feedback Andy. It's great to hear you had an amazing experience with our website. We look forward to helping with your logistical requirements again soon.

Posted 6 years ago

“Guter Service, alles andere kann ich erst nach Beendigung der Reise beurteilen”

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Posted 6 years ago

Vielen Dank, Erich.

Posted 6 years ago

“easy to use booking site and excellent friendly follow up from customer services”

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Posted 6 years ago

Glad to hear you had a great experience with us Adam. Many thanks for your kind comments.

Posted 6 years ago

“Always great service and the best prices for me as a courier needing short notice booking available. C Wilson.”

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Posted 6 years ago

Hi Colin, thank you for your review. We are glad to hear you found our service and prices to be great and that we were able to take care of your needs. We look forward to seeing you again soon.

Posted 6 years ago

“Cancelled my booking 4 hours after I've paid for it. Very disappointing.”

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Posted 6 years ago

Unfortunately we were unable to get a confirmed space on the sailing from Poole to Jersey and therefore arranged a sailing from Portsmouth to Jersey instead. Apologies for any inconvenience caused.

Posted 6 years ago

Apologies for the cancellation of your original booking. Unfortunately there was no space left on the Poole to Jersey sailing, therefore we moved you to the Portsmouth - Jersey sailing instead, which had availability. One of our team contacted you to discuss this. Sincere apologies for any inconvenience caused.

Posted 6 years ago

“Fantastic service”

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Posted 6 years ago

Thank you for your feedback.

Posted 6 years ago

“EXCELLENT SERVICE”

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Posted 6 years ago

Thank you for your feedback.

Posted 6 years ago

“Very easy booking system. Simple and clear. No time wasting! Thank you!!!”

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Posted 6 years ago

Hi Demelza, we are glad to hear you found our booking system so easy to use and that we didn't waste any of your time, we look forward to seeing you again soon.

Posted 6 years ago

“It was a very good call and I am very happy about such a competently employee.”

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Posted 6 years ago

Hi Andreas, we are glad to hear you had a good experience with our customer service team and look forward to seeing you again soon.

Posted 6 years ago

“booked a return crossing but due to client changes I changed dates,times and ferry company. Ferrylink took it all in their stride without problem and promptly refunded the savings I'd made.Happy.”

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Posted 6 years ago

Hi Alistair, thank you for your review. We are glad to hear we could handle your cancellations in a way that suited you, we look forward to seeing you again soon.

Posted 6 years ago

“Simple easy to book. Price could be better!!”

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Posted 6 years ago

Hi John, thanks for your review. We are glad to hear you found us simple to book. We look forward to seeing you again soon.

Posted 6 years ago

“Communicated using Live chat and telephone with Sadie Ashton who was extremely helpful and professional but friendly and polite. All round good experience. Will definitely use again. Many thanks, especially to Sadie”

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Posted 6 years ago

Hi Paul, thank you for your review. We are glad to hear you found our customer service team to be helpful and professional and that you had a great experience with us when booking your ferry. We look forward to seeing you again soon and will pass on your kind comments to Sadie.

Posted 6 years ago

Freightlink is rated 4.8 based on 2,938 reviews