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ForwardVia Reviews

4.8 Rating 1,018 Reviews

94 %

of reviewers recommend ForwardVia

Company Reviews

4.8

Based on 1,018 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About ForwardVia:

ForwardVia provide low cost package forwarding and shopping services to international shoppers. You can now shop at any British and European stores and let ForwardVia ship it to you worldwide. Register for free to get your UK address with no membership fee.

Visit Website

Phone:

02380432561

Email:

hello@forwardvia.com

Location:

Via House 26c Hazel Road,
Southampton
Hampshire
SO19 7GA

ForwardVia 5 star review on 6th July 2025

ForwardVia 5 star review on 17th September 2023

ForwardVia 5 star review on 5th March 2023

ForwardVia 5 star review on 12th August 2022

ForwardVia 5 star review on 12th August 2022

ForwardVia 5 star review on 18th April 2022

ForwardVia 5 star review on 22nd June 2021

4

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Consistenly delivers absolutely First Class Service forwarding my UK purchases to Australia. Excellent web site, the best I have ever encountered of ANY web site. Keep it up ForwardVia !!!”

Helpful Report

(Southampton) - Posted 7 months ago

Thank you for your review and positive comments. It's great to hear you are satisfied with the service we provide and we really appreciate your continued support. Regards from the FV Team

Posted 7 months ago

“Great service!”

Helpful Report

(Southampton) - Posted 7 months ago

Many thanks for your positive comments on our service. We look forward to working with you again soon.

Posted 7 months ago

“Great service.”

Helpful Report

(Southampton) - Posted 7 months ago

Many thanks for your positive review, it's much appreciated.

Posted 7 months ago

“Reliable. Efficient and effective.”

Helpful Report

(Southampton) - Posted 7 months ago

Many thanks for your review. It's great to hear you were very satisfied with our service :)

Posted 7 months ago

“My parcel arrived at the UK forwarding address and was swiftly processed. Communication was fast and easy. The parcel left the UK about a day later and I received it in Australia within about a week later wiht veryaccurate tracking. Very efficient service. Absolutely no issues whatsoever.”

Helpful Report

(Southampton) - Posted 8 months ago

Thank you for your review and positive comments. It's great to hear your package was processed and shipped to you efficiently. Regards from the FV Team

Posted 7 months ago

“I am very impressed by the support - it's nice to get support from somebody who reads and answers the actual question, instead of just sending something from a list of canned replies”

Helpful Report

(Southampton) - Posted 8 months ago

Many thanks for taking the time to leave us a review. It's great to hear you are happy with the service provided and were impressed by our support customer team, we will pass your comments on to them.

Posted 7 months ago

“Really expensive but got the job done.”

Helpful Report

(Southampton) - Posted 8 months ago

Many thanks for taking the time to leave us feedback. We are glad you were happy with the service we provided. We are sorry you are finding the shipping rates higher than expected. The price paid to ForwardVia includes the use of the address, the acceptance, processing, storing, and preparation of your goods for international transit including any export paperwork required. We also offer full customer support for all tracked shipments until delivery. I hope this information helps explain how shipping fees are charged. If you have any further questions please don't hesitate to get in touch.

Posted 7 months ago

“Higher costs than I expected to Sweden. But smooth service, integrated well with the Swedish post company.”

Helpful Report

(Southampton) - Posted 8 months ago

Many thanks for taking the time to leave us feedback. We are glad you were happy with the service we provided. We are sorry to hear that you find the shipping rates are higher than expected. The price paid to ForwardVia includes the use of the address, the acceptance, processing, storing, and preparation of your goods for international transit including any export paperwork required. We also offer full customer support for all tracked shipments until delivery. I hope this information helps explain how shipping fees are charged. If you have any further questions please don't hesitate to get in touch.

Posted 7 months ago

“Everything I've "thrown" at Forwardvia has been dealt with and sent to our tiny island without any issues at all. Its not the cheapest service, but importantly it's 100% dependable.”

Helpful Report

(Southampton) - Posted 8 months ago

Many thanks for taking the time to us your review. It's great to hear we have been able to meet your shipping requirements and really appreciate your continued support. Regards from all The FV Team.

Posted 8 months ago

“Good customer service delivered in a personal level”

Helpful Report

(Southampton) - Posted 8 months ago

Many thanks for taking the time to leave us your feedback. We are very pleased that you have been satisfied with the service you have received from our team at ForwardVia.

Posted 8 months ago

“fast response and process but, difficult to navigate”

Helpful Report

(Southampton) - Posted 8 months ago

Many thanks for taking the time to submit your review. It's great to hear you found our service fast and responsive. We appreciate all customer feedback to ensure we can continue to offer our customers the most professional and efficient forwarding service possible. If you have any issues navigating our website or the shipping process, please don't hesitate to get in touch with our customer team who will be happy to help you.

Posted 8 months ago

“Exceptional service and user friendly website. I recieved several emails. When the package arirrived, when the package had a shipping lable, when the package was shipped and a tracking number. There was a delay in the mail and I got that email too. The website was easy to sign up for. Got my address for shipment that day. I was not charged an additional fee for storage. I will use them again. Took over 7 days but may package went to a rural area and it was bad weather.”

Helpful Report

(Southampton) - Posted 8 months ago

Many thanks for taking the time to leave us your review, we really appreciate you found our website easy to use and our emails helpful. Although there was an unfortunate delay in the delivery due to the weather, it is great to hear your package arrived safely to you. We look forward to offering our services again to you in the future.

Posted 8 months ago

“Always quick, efficient processing of packages, I've never had an issue - fast & easy service!”

Helpful Report

(Southampton) - Posted 8 months ago

Many thanks for taking the time to leave us your feedback, we're pleased that we continue to provide a great service and appreciate your continued support. Regards from the FV Team.

Posted 8 months ago

“This is an amazing service and a throughly respectable company. They are responisve to questions and the products arrive timely and in excellent condition. If you are seeking to purchase and receive goods from the UK, this is an excellent resource. I highly recommend them.”

Helpful Report

(Southampton) - Posted 8 months ago

Thank you for taking the time to submit your feedback and for the lovely comments. We are thrilled to hear that you have felt very satisfied with the service offered to you and that your items arrived safely.

Posted 8 months ago

“First time using this service. I only wanted to order a small item so I thought I'd get over charged, but I wasn't. Shipping was quick, too.”

Helpful Report

(Southampton) - Posted 8 months ago

Many thanks for your feedback, it's great to hear that you had a positive experience with ForwardVia. We hope to offer you our service again soon.

Posted 8 months ago

“Hello, I have dealt with this site for international shipping of goods. It is a trusted site. Thank you.”

Helpful Report

(Southampton) - Posted 8 months ago

Many thanks for your review. We really appreciate it. We're pleased to hear that you are happy with the service and look forward to working with you again soon.

Posted 8 months ago

“Fast response services, user friendly self managed online store system and most importantly, fair charges for every services.”

Helpful Report

(Southampton) - Posted 8 months ago

Many thanks for your feedback, we really appreciate your comments. We look forward to offering you our shipping services again very soon.

Posted 8 months ago

“Forwardvia did a superb job handling my items safely and quickly by sending them to me on a timely basis. I wholeheartedly recommend Forwardvia and would definitely use the service again.”

Helpful Report

(Southampton) - Posted 8 months ago

Thank you for taking the time to submit your feedback and for the lovely comments. We are thrilled to hear that you have felt very satisfied with the service offered to you.

Posted 8 months ago

“Super-quick service, always responsive and accommodating. Postal service in my region is very poor, and it's nice to work with a freight forwarder who provides multiple options.”

Helpful Report

(Southampton) - Posted 8 months ago

Many thanks for your feedback, we really appreciate your comments. It's great to hear we can provide a service for you to rely on for your shipping needs. We look forward to offering you our shipping services again very soon.

Posted 8 months ago

“Service provided is excellent and very swift, however cost is way too high even for very small (and light) items.”

Helpful Report

(Southampton) - Posted 8 months ago

Many thanks for taking the time to leave us a review finding our service excellent and swift, although we're sorry to hear that you are unhappy with our shipping fees. Shipping cost includes the use of a UK address, the acceptance, processing, storing, and dispatch of your goods including any export documentation required, and full customer support for tracked services until delivery. The shipping cost depends on the weight, dimension, and shipping destination regardless of the item value, which is an industry-standard. Our rates are publicly available on our shipping calculator to enable visitors to check and compare prices. This helps customers to decide whether it is worth shipping or check if it is within their budget. We hope the above explains our shipping fees and services. Please feel free to contact our customer service team at help@forwardvia.com should you need any further information. Kind regards FV Team

Posted 8 months ago

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ForwardVia is rated 4.8 based on 1,018 reviews