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Flowers by Post UK Limited Reviews

4.7 Rating 14,249 Reviews
92 %
of reviewers recommend Flowers by Post UK Limited
Company Reviews Metrics Info
4.7
Based on 14,249 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Flowers by Post UK Limited Reviews

About Flowers by Post UK Limited:

Our flower market stall (which is still going strong) was established in 1968 in Jersey’s historic Central Market. The business has steadily evolved and grown over time and we pioneered the concept of sending “flowers by post” enabling visitors to the island to send flowers to their family, friends and neighbours.
With the advent of the internet we created our first website and to service this growing demand relocated the online business to the mainland enabling us to access greater flower supplies and help the logistics’ of floral delivery.
We embrace the different ways our customers wish to purchase and engage with us whether that is online or by using our FREEPHONE 0800 735 1065 telephone number.
We strive to provide our customers with first class product; value for money; simple ordering processes and on time delivery methods using Royal Mail and Yodel Courier services. We match this with exceptional customer service.

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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Mr Ian Fraser
Verified Buyer
“Lovely roses for a very special occasion...arrived at 6.30 pm just when I was wondering if they would ever turn up. Close thing. The flowers are lasting well and are appreciated by the recipient.”
Helpful Report
Posted 4 years ago
Dear Ian, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Brenda King
Verified Buyer
“Good quality. Punctual delivery. Very helpful to get delivery tracking facilities”
Helpful Report
Posted 4 years ago
Dear Brenda, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Anne Reynolds
Verified Buyer
“Recently ordered flowers were very nice unfortunately due to Easter they arrived about a week early. I was advised that due to early arrival they would be in bud so would be nicely open by wanted due date. This was not the case they were already fully open. Sadly by date required they will already be past their best. Anne Reynolds”
Helpful Report
Posted 4 years ago
Dear Anne, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Dorothy Thomas
Verified Buyer
“The carnations were very bright and cheerful. They had so much more colour than supermarket carnations. Would have given 5 stars however the majority of the flowers were open and not sleeping when they arrived. Saying that, they did last 10 days and were enjoyed by the recipient.”
Helpful Report
Posted 4 years ago
Dear Dorothy, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Andrew Taylor
Verified Buyer
“I made the order by email and they were delivered all OK, although I never saw the flowers and cannot comment on the display”
Helpful Report
Posted 4 years ago
Dear Andrew, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Mary Smith
Verified Buyer
“The recipient was very pleased with the quality of the flowers. They arrived a day later than I had requested but fortunately she wasn’t aware that I was sending a bouquet to her and I had opted for the free 1st class post option so realise that this was out of your control. Would definitely use you again”
Helpful Report
Posted 4 years ago
Dear Mary, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Colin Brett
Verified Buyer
“Not quite as good as I might have hoped, a couple of roses looking a bit tired. One had its head missing.”
Helpful Report
Posted 4 years ago
Dear Colin, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Helen Dance
Verified Buyer
“just what I prdered. Flowers were fresh, colourful and on time.”
Helpful Report
Posted 4 years ago
Dear Helen, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Stuart Kramp
Verified Buyer
“My sister said the flowers she received were lovely, shame they arrived 4/5 days earlier than requested.”
Helpful Report
Posted 4 years ago
Dear Stuart, Please accept our sincere thanks for posting a review following your recent purchase. Please do accept out apologies for the flowers arriving earlier than expected. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Kathleen McFarlane
Verified Buyer
“Flowers sent to my sister. They were delivered on the requested date, and arrived in bud, so she got the full benefit.”
Helpful Report
Posted 4 years ago
Dear Kathleen, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Mary Saunders
Verified Buyer
“Lovely flowers sent with a smile!”
Helpful Report
Posted 4 years ago
Dear Mary, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr John Goodwin
Verified Buyer
“All though I have not seen the flowers, Lesley was happy to receive them, see would probably give you a 5 Star-excellent.”
Helpful Report
Posted 4 years ago
Dear John, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Alan Joddrell
Verified Buyer
“Delivered a day later than expected but not too late for the event. Flowers were carefully packed and are opening beautifully”
Helpful Report
Posted 4 years ago
Dear Alan, Please accept our sincere thanks for posting a review following your recent purchase. As it states on our website: ROYAL MAIL FIRST CLASS POST is not guaranteed to arrive on your chosen day (within 3 working days) so do please factor this in when making your choice. To guarantee delivery on your chosen day please upgrade to our tracked courier option. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Rosie Rowe
Verified Buyer
“Despite having issues with payment on the website the service was great. My query was answered really quickly 👍”
Helpful Report
Posted 4 years ago
Dear Rosie, Please accept our sincere thanks for posting a review following your recent purchase and please accept our apologies for the trouble erxperienced when trying to purchase online. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Jean Danby
Verified Buyer
“My daughter loved the flowers, however I was a little disappointed they arrived a day late.”
Helpful Report
Posted 4 years ago
Dear Jean, Please accept our sincere thanks for posting such a positive review following your recent purchase. As it states on our website: ROYAL MAIL FIRST CLASS POST is not guaranteed to arrive on your chosen day (within 3 working days) so do please factor this in when making your choice. To guarantee delivery on your chosen day please upgrade to our tracked courier option. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Barbara Oakes
Verified Buyer
“We wanted scented flowers for mother / mother-in-law for Mothering Sunday as she is blind. Flowers by Post was one of VERY few postal flower companies that had freesia bouquets still available by the Tuesday before the big day! (Maybe lockdown caused a spike in demand this year - but we were very relieved that FbP could offer them at all.) She found them very satisfactory - so we're happy with the product and service. (We had no queries - so cannot score FbP's response to them. We just ordered on-line - very straightforward system.)”
Helpful Report
Posted 4 years ago
Dear Barbara, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Edward Wilsher
Verified Buyer
“Flowers were very fresh. Arrived on the day requested. Very satisfactory. Thank you”
Helpful Report
Posted 4 years ago
Dear Edward, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Natalie Conti
Verified Buyer
“The bouquet originally arrived with roses and carnations 70% damaged, leaving the bouquet little more than a handful of stems. However, Flowers by Post reacted very positively and swiftly sent out a replacement. Overall excellent service”
Helpful Report
Posted 4 years ago
Dear Natalie, Please accept our sincere thanks for posting such a positive review following your recent purchase. Please accept our apologies for the damaged flowers and thank you for contacting us regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Ilga Lloyd
Verified Buyer
“Flowers were delivered on specified date and in good condition. Was able to track my order which was very helpful. Thank you.”
Helpful Report
Posted 4 years ago
Dear Ilga, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Graydon Oakley
Verified Buyer
“Very pleased with the flowers ordered.and the presentation. However not so pleased with the delivery. The box was brought from the van to our front door wrong side up in spite of instructions on the box. Thus when box was opened not only was it a little messy inside but the chocolates enclosed had been damaged. This is the first time this has happened when we have ordered flowers”
Helpful Report
Posted 4 years ago
Dear Graydon, Please accept our sincere thanks for posting such a positive review following your recent purchase. Please accept our apologies for the condition of the box and chocolates during transit. This feedback will be passed on tot he relevant team. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Flowers by Post UK Limited is rated 4.7 based on 14,249 reviews
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